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“NOT CUSTOMER FRIENDLY”

Veracruz Restaurant
Restaurant details
Norwalk, California
Level 6 Contributor
118 reviews
74 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“NOT CUSTOMER FRIENDLY”
Reviewed July 23, 2014

it takes some work on a servers part to disappoint our restaurant experience, but these waiters managed to do just that.

Food- ok, not bad, but not great.

We entered, sat down and were brought chips and salsa. Very small bowls of both. Our party of four had eaten all the chips and salsa before the waiter brought our drinks. We asked for more and he nodded ok. We never got them.

During the course of our meal two of our party asked for refills. We never got those either.

The place was not busy and there were enough servers to see to everyone's needs had they paid more attention.

When we ordered we asked for separate checks. Noticed on their menu that they do not give separate checks for large parties. Our party consisted of four people. We did not consider that a large party. When we asked for separate checks the waiter nodded ok. I was not sure if he understood, so I told him in Spanish. Spanish is my first language, i thought it was the waiters first language as well- wrong again.

When we got our check it was one check- not two. It was a different waiter that brought the check and I mentioned to him that the other waiter said two checks where ok. He went and spoke to our original waiter and he said that we did not ask for separate checks. We had asked in two languages. But even if we had not, they could have figured it out. Instead the server came back and said they did not do separate checks.

When we got up to leave our server said "Good bye and come back soon". I responded that most likely we would not return. His response was, "OK, fine".

Of course we will return at some future date when we see a banner outside the restaurant that they are under new management.

Oh well, can't win them all.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank JOHN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 reviews from our community

Visitor rating
    10
    10
    1
    1
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Los Angeles, California
2 reviews
“Don't miss this!”
Reviewed May 16, 2014 via mobile

Fabulous waiters, fabulous food, fabulous food, fabulous check!! A wonderful experience! We loved it! A true Mexican restaurant!

Helpful?
Thank Esplummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Compton, California
Level 3 Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“always good”
Reviewed February 25, 2014 credit card Amex Card Member Review

this restaurant is down the street from my job and it is one of the best kept secret in the area. My colleagues and I love to go there an eat. I have tried several things on the menu and everything has been grand.

Visited February 2014
Helpful?
Thank yolyb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
281 reviews
188 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
“Local Surprise”
Reviewed January 21, 2014 via mobile

Reasonably priced, large menu and good food. You can't ask for more. Not fancy and the menu is handwritten, photo copied and laminated paper. Portions were more than adequate. A definite "must try" if you are in the area.

Visited January 2014
Helpful?
Thank Japruzze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe Springs, California
Level 3 Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Always a good place to eat”
Reviewed September 29, 2013

This place is a great local Mexican food eatery. Cheap Mexican food which is actually quite good, and very cheap drinks. Always crowded on Fridays but worth the wait! The waiters are nice enough and attentive.

Visited September 2013
Helpful?
Thank Garg48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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