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“Good Value Place to Stay, Close to All”

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Surf City Inn & Suites
Ranked #48 of 54 Hotels in Santa Cruz
GreenLeadersSilver level
San Diego, California
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Good Value Place to Stay, Close to All”
Reviewed July 25, 2013

I was traveling on business and stayed at the Beachway for one night. I had checked out other properties in the vicinity and chose this one to stay at with the expectation that it was a good value. The employees were nice, check in was easy and I was given a room on the second floor over the Lobby. The room was big, king bed and a nice sitting area. True there was no air conditioner but with the window open, I had a nice cross breeze.

This is a nice place to stay for the rates you pay being within walking distance to all. If you go with the expectation that it is a budget motel, then you won't be disappointed. There was free parking, a free continental breakfast, free wifi and a pool and spa which I did not have the opportunity to use.

I spoke to the Owner who just recently purchased the property and he is working hard to address concerns of the previous guests. It is really busy in Santa Cruz during the Summer so I look forward to coming back when it is a bit quieter.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Virginiart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPGM, General Manager at Surf City Inn & Suites, responded to this review, July 30, 2013
Dear Business Traveler ~ We offer business travelers a good location and a good rate along with some amenities like free parking, free wifi and business services at the front desk. We look forward to staying with us again in the near future.

KP, General Manager
Beachway Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

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    82
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5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • English first
  • French first
  • German first
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  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 23, 2013

My kids almost cried when we checked in. The lobby is tiny, took 10 minutes to get service, as some other poor customers were asking why they didn't have any towels, and others wondered why there were no sheets on the beds. at 6:30 at night. Dirty room, old heater, peeling paint EVERYWHERE. The pool & jaccuzzi had peeling paint, and so much chlorine you couldn't see the bottom of either. The rooms were tiny, only about 10 stations on the tv. you have to leave the windows open in the summer, because there's no AC. the trash truck came under our window at 5:00 am. I booked through travelocity, and prepaid, and they re-charged my card. The manager was very polite about refunding the money, but even though he gave me a receipt that says refund on it, 3 days later the money has not been refunded. the continental breakfast was tiny horrible cinnamon rolls, instant oatmeal, cold cereal, and coffee. they ran out of everything quickly, and were slow to replenish. The bathroom didn't look like it had been cleaned. There was no stopper in the sink. Don't go.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ellen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPGM, General Manager at Surf City Inn & Suites, responded to this review, July 30, 2013
Dear Guest ~ we apologize that you did not enjoy your recent stay with us. As with any busy time there are many people wishing to check in all at once and we try to accommodate by having at least 2 to 3 people at the front desk to assist. With the press of many guests, we strive to keep up with demand in housekeeping as well as breakfast items. Since the new Owner just recently purchased the hotel and being sold out almost every night, it has been difficult to address some of the concerns of previous travelers but I can assure you that the items you noted are on target for repair. The Beachway is an affordable place to stay near all and we hope that you will come back and stay with us in the future.

KP, General Manager
Beachway Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Santa Cruz hotels

Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 10, 2013

An inexpensive place to stay in Santa Cruz.

Certainly there are fancier places in Santa Cruz, and more expensive. But compared with what is in the neighborhood, this motel is very decent and competitive in price.

I have no idea why others have left such bad reviews, this certainly was not my experience. The man who owns the property was very nice and polite, and the room was clean and up-to-date. Perhaps they have some rooms that are not so great, and so I say, as with anywhere, if you have issues, take them up and ask for a resolution.

I would recommend staying here.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CharlesPh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamalesh P, General Manager at Surf City Inn & Suites, responded to this review, July 26, 2013
Dear Guest,

We appreciate your feedback as that is how we make improvements for future guests.
We offer a nice property within walking distance to the Boardwalk and Beach with many free amenities; parking, continental breakfast, WiFi just to name a few.
Thanks again for sharing your experience and we look forward to having you back here for your next trip.

KP, General Manager
Beachway Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 8, 2013

The whole room was really dirty and smelly. There were stains on the towels and sheets. The ceiling was moldy and the carpet was really gross. On top of that, the owner is really unfriendly and even insulting if you point out the shortcomings of his place.

Even for the worst Hostel I've stayed at in a developing country I couldn't have said with more confidence: Stay away from this place!

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DrPepperJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPGM, General Manager at Surf City Inn & Suites, responded to this review, July 30, 2013
Dear Guest,

We apologize that your recent stay with us did not live up to your expectations. The Hotel was just recently purchased and the new Owner is working to upgrade each room. I will address each of your concerns so that the next guest has a much better stay. We do hope that on your next trip to Santa Cruz that you would come stay with us again so that we can show you all the upgrades.

KP, General Manager
Beachway Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
106 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed June 22, 2013

We paid $180 for one night in this thing , only to find out we were robbed of money and went to the room to discover the air conditioning did not work .
Went to ask for it to be fixed only to be told they don't offer air con , CON being the operative word . Take the DOLLAR !
They should be ashamed of this ROBBERY to human kind !!!!!!!!!!!!
Please stay clear of this piece of you know what ?
22nd JUNE 20013 !!!!!!!!!!!!!!!!

Room Tip: Stay well clear , trust us this is not a good place to stay
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Barbara_C187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madera, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 12, 2013

the pictures in the web site look good but in when you get there its nasty. the floor smells, the bed where riped from the bottom, the air conditioner did not work, too much noise, the noise from the bathroom waked everyone in the room, people smoked out side, the coffe machaine did not work, the bread was hard, no milk, or water, only bananas. I will never stay here ever agein I recomened not to stay there it is a horrible experience.

Room Tip: you should try the hotel Super 8
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Humberto H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Surf City Inn & Suites

Property: Surf City Inn & Suites
Address: 619 Riverside Ave, Santa Cruz, CA 95060-5125 (Formerly Econo Lodge)
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Santa Cruz
#14 On the Beach Hotel in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Surf City Inn & Suites 2*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Surf City Inn & Suites Santa Cruz Family-focused budget motel close to famous Beach Boardwalk. Surf City Inn & Suites Santa Cruz is a ten-minute walk to the Pacific Ocean where sun-filled days and peaceful sunsets entertain visitors in this Northern California surf city. Surf City Inn & Suites focuses on the affordable family experience with a quiet policy after 10 p.M. An on-site indoor swimming pool, Jacuzzi and the skate park across the street are popular with guests of all ages. Enjoy an affordable stay that's close to the action of the Santa Cruz beach lifestyle. Highlights Indoor heated swimming pool and spa (seasonal) Free morning juice, coffee and pastries Walk to the beach, pier and Boardwalk in 10 minutes No noise policy after 10pm Free high-speed Internet access in all rooms. Surf City Inn & Suites Santa Cruz is a two-story building with 63 basic motel rooms. Each room is equipped with necessities including a coffee-maker, hairdryer and satellite TV. Family suites have two bedrooms. Complimentary high-speed Internet access is available in all units. Features Grab a newspaper, coffee, juice and pastries each morning in the lobby. Kick back while the kids swim in the indoor pool (heated seasonally). An on-site hot tub is heated and open year round. Surf City Inn & Suites Santa Cruz is located in a suburban center with several restaurants in close proximity. Santa Cruz Skate Park is across the street. The bustling beachfront is just four blocks away. ... more   less 
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Also Known As:
Travelodge Santa Cruz Riviera Hotel Santa Cruz

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