I would not stay here. I am participating in the Wharf to Wharf run on July 28, 2013. I made this reservation back on April 7th. I received a phone call on June 29, 2013 that the hotel computer system had crashed and that they lost track of my reservation. I had booked a room with double queen beds for my friend and myself. They told me at the time of the phone call that they had moved me to another room with a single queen bed and that they would give me an air mattress for my guest. And for the inconvenience they would drop the rate to $185. That was not going to work for me and my friend. So I requested to speak to the manager, Priscilla, and she "was at a meeting and would return my phone call." She never did. So I called back a few days later and she stated she would call the other couple who had reserved the room "after the computer crash" and call me back to see if that family was willing to change rooms. A week and half later they still had not called me back. When I called back, requesting to speak to the manager, "she was not at her desk" and the clerk," did not know where she was." At that point I cancelled my reservation and requested that my credit card be refunded the amount it was charged in April and the clerk stated my card had been refunded back on 6/26 which was not true. I had to dispute the charge with my credit card company and get them involved.
- Official Description (provided by the hotel):
- The historical Casablanca Inn is strategically located across the street from the Santa Cruz beach, a block away from the wharf and the boardwalk. All our rooms are beautifully decorated and have a breathtaking view of the beach. Some of our rooms have a unique design which reflects the distinct character of the historic Cerf Mansion. Over the years, the Casablanca Inn has been fortunate enough to cater to some of the most influential and famous personalities of our time, which has immensely appreciated the elegance that our hotel has to offer. ... more less
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- Also Known As:
- Casablanca Inn & Bistro Hotel Santa Cruz
- Casablanca Inn And Bistro
- Casa Blanca Hotel
- Casa Blanca Motel