This place would rate Excellent just for the ice cream which is astonishingly good and comes in more flavors than would seem possible for one ice cream shop. The long lines every evening testify to that, and I didn't mind waiting in them. (But the "take a number" system seems to confuse the servers just a bit since they seem all to be calling out numbers rather than designating one person to do it, and sometimes call out duplicate numbers and miss some. When my number was skipped and I had to tell the servers that several people with later numbers had been served ahead of me, they did let me get in when next a server was free.)
What I didn't like, which cost the place an Excellent rating, were the signs instructing me to tip my server directly. I suspect that, if asked, the establishment would say that they just mean that if I want to give a tip, then be sure it goes directly to the server instead of someone else (but it's not clear why that would be needed, since every time I got ice cream there it was my server who rang up the sale, so who else *would* get a tip?). It would obviously be more crass to have signs that just say, "Be sure to tip your server!", and this is an interesting way to deflect that criticism while getting the same effect. I generally don't mind letting a behind-the-counter server keep the loose change from a bill, even if it's for 30 seconds of service, but I'd rather have it be my choice than stated as an expectation.
Note: Do bring cash, since that's all the place accepts. That's reasonable, since the individual credit card charges on ice cream cones ordered one at a time would eat the profits alive.
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