I rented a room rate Saturday night @250. My credit card was charged 477. My 13 year old son and I got I key to the room he opened the door and there was a naked man and woman in the bed. I went to the desk to let them know and get a key for another room and asked the the phone number to corporate office. That is when the very rude lady at the front desk asked me to leave. She told me she was not going to let me stay there. All I did was ask for the phone number to make a complaint. When I attempted to get a room else where my credit card was declined due to the 477 charge placed by Quality Inn. My son was shaking he was so upset and when I told him we were going to have to drive three hours back home and he could not go to the boardwalk the next day he was devastated. I called the complaint phone number and never received a call back instead I received a letter from the hotel Manager that turned me away they were disappointed to learn that I was unhappy with my stay. What stay they stole my money and turned me and my 13 year old son away at 11PM. Really is this how you treat people. I will never stay at another one of your hotels again. What you did to me and my son was criminal. I am coping this complaint and posting it on every site I can so other people will know how your company operates.
- Official Description (provided by the hotel):
- Quality Inn Hotel in Downtown Santa Cruz, Beach Boardwalk and Wharf:The Quality Inn® hotel is conveniently located at the intersection of Highway 17 and Highway 1. Local attractions like the Santa Cruz Beach Boardwalk, Santa Cruz Wharf (with its many shops and fine dining) are close by. The University of California Santa Cruz, Big Basin Redwoods State Park, Henry Cowell Redwoods State Park and Roaring Camp Railroad are also nearby. ... more less
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- Also Known As:
- Quality Hotel Santa Cruz
- Quality Inn Santa Cruz
- Santa Cruz Quality Inn