We just stayed at this property and the overall experience was average at best. This hotel lacks parking. We arrived at 10 pm and the parking garage was full. When expressing my concern to the front desk, the clerk stated that "we only have one parking spot per room and we can not control when guests bring two or three cars". Since on-site parking is not guaranteed, that should be indicated upon booking or check in. Being pregnant and traveling with a toddler left me frustrated that we had to park off site. The hotel is going through some much needed renovations, however there is still a lot to be desired. The furnishings are outdated (old style entertainment center with a flat screen on top), the shower curtain isn't large enough to stretch across the length of the shower, the hot water ran out at 7:30 am, and our room was noisy (even though we asked for a high floor room and expressed concern about road noise), finding the front desk can be confusing, and navigating the parking garage is a challenge. The breakfast was not bad, although it was virtually the same thing each day (scrambled eggs, bacon or sausage, waffles, and your typical continental breakfast stuff). Housekeeping did a good job and the initial young lady that checked us in was pleasant and professional. Overall, I am not sure that we would consider staying here again. It's overpriced considering all things.
- Official Description (provided by the hotel):
- A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more less
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- Also Known As:
- Best Western Plus All Hotel Santa Cruz
- Best Western Santa Cruz
- Santa Cruz Best Western