We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Pleasantly Surprised”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Best Western Plus All Suites Inn
Ranked #12 of 54 Hotels in Santa Cruz
Reviewed September 15, 2012

My husband and I looked into many hotels before we finally gave up and chose this one. It was $110 plus a hundred dollar deposit for the night and the room had a living room area with a large flat screen tv, microwave, mini fridge and wet bar.
Bathroom was a decent size and the hallway led to the king size bed, desk and another flat screen. The hotel was clean and quiet. It was great to have my kids in one room watching cartoons, while we watched what we wanted in the other room.
My only complaint was that the air conditioner was like a very loud fan. The tv's were also very delayed...took an hour to flip through 5 channels.
My favorite part about this hotel was the breakfast! ! Sooo good! Fresh bacon, eggs, waffles, juice, breads, yogurt, etc
Oh and my visa never got charged so the stay ended being free :X

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Lvs1419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at Best Western Plus All Suites Inn, responded to this reviewResponded October 9, 2012

Thank you so much for choosing our hotel during your recent visit to Santa Cruz. I am sorry to hear your fan in the room was loud but it sounds like you still had a great trip! I am glad you enjoyed the room, hotel and breakfast and hope to see you next time you are in town!

Lacey Goldstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (690)
Traveler rating
Traveler type
Time of year
Language
  • More languages

560 - 566 of 690 reviews

Reviewed September 11, 2012

Second stay. We were very pleased with our accomodations. The room was clean and spacious, absolutely nothing to complain about.

The front desk staff, particularly at night, were awesome. They were able to find plates, forks and even a plastic knife for us to enjoy the desert we had brought to the hotel!

We stayed in the back and it was very quiet. If forced to find fault, it was the breakfast. There was a rather large group of teenagers there and the staff could not keep up the demand for the food...

Room Tip: The back is much quieter!
See more room tips
  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Goldriver96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at Best Western Plus All Suites Inn, responded to this reviewResponded October 9, 2012

Thank you so much for taking the time to review our hotel, and welcome back since this was a repeat visit for you! I will forward on your kind words to my staff, as they truly strive to make this a home away from home for all of our guests. I am sorry that breakfast was not stocked quickly enough, and will work with my team to implement improvements for the future. We look forward to seeing you next time you are in town!

Lacey Goldstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2012

We stayed here in August 2012 on our way up highway 1 as a night stop over. The hotel was easy to find and the rooms are large. The bathrooms are on a bit of the small side and we were given a room that faced the main road and the noise of the road and lobby were pretty loud. Average breakfast. I would only recommend this hotel for one night.

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Anish_K_P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at Best Western Plus All Suites Inn, responded to this reviewResponded October 9, 2012

Thank you so much for taking the time to review our hotel on Trip Advisor! I hope you enjoyed your trip down the coast; it really is a beautiful journey! We hope you will keep us in mind if you are ever back in the Santa Cruz area.

Lacey Goldstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2012

We stayed only one night here, but it was a very pleasant experience. The staff were very nice and the room was clean and comfortable. The location was perfect for business travel. It was convenient to downtown and easy to find. The continental style breakfast was just enough and the atrium area was very pleasant to sit and enjoy breakfast. I would recommend this place as a convenient, easy and clean hotel.

Room Tip: Rooms facing the street can be a bit noisy, but not too bad if you're used to street noise.
See more room tips
  • Stayed: August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank skays56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at Best Western Plus All Suites Inn, responded to this reviewResponded October 9, 2012

Thank you so much for your review of your recent stay at our hotel. I am so pleased to hear that you enjoyed our location, room and staff. The atrium area we have for our breakfast is truly unique, and it is a very enjoyable place to be. Thanks for highlighting it in your review! We look forward to seeing you next time your business travel needs bring you to the Santa Cruz area.

Lacey Goldstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

The location was good and the staff was pleasant and helpful. Otherwise it did not live up to my expectations at all. The furniture and carpets were dirty. The door latch was broken and you could not avoid being cut by it. How can a motel whose rooms are not suites be called "All Suites".

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank snovato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at Best Western Plus All Suites Inn, responded to this reviewResponded October 9, 2012

Thank you for taking the time to review our hotel on Trip Advisor. I am sorry to hear you did not enjoy your stay with us, and would love the opportunity to discuss this further with you. Feel free to email me at time at lgoldstein@bprproperties.com

Thanks,

Lacey Goldstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

I think the easiest way to sum my stay up is the good vs bad, then sum up my experience. With that said...

GOOD: Great location, blocks near Santa Cruz's beach boutiquey shopping escapes-good ambiance and very artisan downtown. Spacious large rooms. You can really just let down because there's plenty of room to loathe. Somewhat modern appearance. They bed has the multisheet with accented bed pillow and throw going on. Big sturdy stained furniture and a designed sofa couch as your lounge. Bonus like-mini fridge and microwave in your room and if you have the couch room, 2 TVS to accommodate difference boobtube interests. No flat screens though, that's the not modern area. Bathrooms are big, eye catching, with quality brand named toiletries you know (Pantene shampoo/conditioner, Vaseline lotion). Couch in separate quarters without the bed. It's a sofa couch that is separated from the bed area by the bathroom, almost a studio apt feel. Free Breakfast! Not bad to have to spend extra for breakfast food somewhere else when someone provides it for you daily. Loved their waffles, make them golden brown and crunchy, yet fluffy in the inside. And a little more than just continental including bacon, eggs, oatmeal, juice assortments, pastry assortments, yogurt and cereal assortments. Business center available. Fitness center available. Jacuzzi and hot sauna available. Guest garage. If its not busy you are assured a spot where not worrying about parking a block or two away is such a relief. Complimentary paper, Internet, beverages around for your comfort and convenience.

BAD: Depending who you deal with, front desk can be very unprofessional and unhelpful...particularly nightshift. She's blond, wears big earrings and ditszy, and you could tell she's waiting for you to get out of her hair so she can return back to her uninterrupted break.
Oh and she doesn't smile either. Dirt marks. I'm thinking the hotel is really old and has not hired a company to shampoo or deep clean their upholstered furniture, or they bought second Han used hotel furniture from another hotel closing down. EVERY CHAIR I sat on had a stain. Either a dark dirt mark or a whitish who what eww I don't want to guess mark somewhere on the fabric. Thats really disgusting and turned me off a couple notches down. Espcially in the lobby near the fire place, they have bright big lounge couches that you want to sit on but as you go closer to see the stand out dirt marks that kinda makale you wanna pull out a couple hanky or towels out so you can place on top of the seat before placing your head or bottom on! Beds were okay. Looks nice but no pillow tip so you may have a back ache in the morning. Furniture was dusty upon check in. Housekeeping, please include dusting rooms before vacuuming and maybe a quick polish here and there because when theres dust, there dust mites!! If you have allergies BEWARE!! If you turn the fan on, they will attack. No pool!! From the the front, hotel looks pretty big. And from a town that could get hit during summertime you'd think they'd have or pool. Or a decent water oasis to enjoy on top of the the other amenities but NO. They do have a hot tub that us 3 1/2 feet deep that fits about 8-10 people. If you have little kids and no one else is in there it can be a little pool for them. TV is outdated. Uneven temp in lounge area than bed area. Despite the fan being on, it's stil warmer in the couch area that'll leave you sleeping in your undies if you're bunking there. Breakfast had some dings, cheap microwave bacon gave me a bad stomach ache. Egg beater scrambles were over beat and cooked. Hard boil eggs had shell bits on an lint hairs, be careful. Bananas were green, their not even edible yet so why place them out.

SUMMARY: I guess if you want to sleep in a franchised well known hotel that's 3 stars with a 3 star price, hopefullyanagement can fix the 2 star items and listen to what can improve their overall quality, comfort and repor with travelers. I wouldn't mind coming back but if I did within a years time and it still stayed the same, let me advise that there are hotels more exceptional than here that are priced the rate that can be more choosable over this.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank mamamae420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at Best Western Plus All Suites Inn, responded to this reviewResponded October 9, 2012

Thank you for taking the time to write us such a detailed review of your recent stay with us. I’m glad you enjoyed the room, and all of its amenities. We are currently in the process of updating all of the in room TV’s to be 37” Flat Screens and this will be done in the next month or so. I am sorry you had several negative experiences with our staff, breakfast, and housekeeping and would love the opportunity to discuss these items further with you. I would love to have you back at the hotel. Please feel free to contact me at any time at lgoldstein@bprproperties.com

Lacey Goldstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2012

We were doing the drive down the Pacific Coast Highway so had booked a one night stay in between Santa Barbara, having read some of the reviews about "wet beds" "funny smells" "rude desk staff" and seeing some of the "travel photo's" we were a little apprehensive to say the least.

From check in to out everything was fine, no moans or groans from us. OK so this isn't the prettiest of hotels but it's far from what we expected. Desk staff were friendly and helpful with directions, the room was large with a fridge, TV and certainly no funny smells. There were a few stains on the carpet/sofa but apart from that the room smelt and looked clean.

Our room had a window (with blinds) looking inwards to the hotel but we also had a view from the other window. Breakfast was included and was pretty good, waffle machine, cereal, toast all the usual stuff and plenty tables to eat at. The hotel seemed to cater to employees on conferences or person(s) on a road trip and it was quiet, we had to sign a no room party polict which was fine because we hadn't planned any parties. I believe there was also a no smoking policy but we don't smoke so that was fine.

All in all it was handy to walk to the down town of Santa Cruz (which we liked) and handy to catch a trolley to the boardwalk from downtown, all in all a great stay for the one night we needed it for.

Room Tip: We had a room on the first floor, I think this is better then a room on the ground floor as the grou...
See more room tips
  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank billyboy302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at Best Western Plus All Suites Inn, responded to this reviewResponded October 9, 2012

Thanks so much for taking the time to give us such a detailed review, we really appreciate the feedback. Unfortunately Trip Advisor does keep reviews from several years ago, which explains the difference in experiences from some of our older reviews. I am glad you enjoyed our hotel and our staff; we also do have a great location to head to the downtown area and the Boardwalk. Thanks again for choosing our hotel for your travel needs.

Lacey Goldstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Santa Cruz hotels
0.5 mi away
Quality Inn
Quality Inn
#6 of 54 in Santa Cruz
505 reviews
1.0 mi away
Dream Inn
Dream Inn
#2 of 54 in Santa Cruz
1,777 reviews
0.7 mi away
Holiday Inn Express Santa Cruz
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel Paradox, Autograph Collection
4.2 mi away
Hilton Santa Cruz / Scotts Valley
0.6 mi away
Comfort Inn Beach/Boardwalk Area
Show Prices
Show Prices
Show Prices

Been to Best Western Plus All Suites Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus All Suites Inn

Address: 500 Ocean St, Santa Cruz, CA 95060-6602
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Santa Cruz
#8 Business Hotel in Santa Cruz
#13 Family Hotel in Santa Cruz
Price Range: $115 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus All Suites Inn 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Best Western, Expedia, Travelocity, Priceline, Booking.com, Orbitz, Cancelon, Cheap Tickets, Hotwire, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Best Western Plus All Suites Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus All Hotel Santa Cruz
Best Western Santa Cruz
Santa Cruz Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing