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Karen L
Los Angeles, CaliforniaThe Plunger Behind The Counter
Reviewed Apr 29, 2017
Can't believe the prices they charge for what is basically a rundown neglected substandard room. Our toilet was clogged and when I asked the front desk to fix it, they readily handed me a plunger which is conveniently kept beneath the counter. Later I read other reviews and it seems this is a common occurrence. The room is rundown and the refrigerator (which never got cold) turned on and off all night, waking us constantly. Bring earplugs. The breakfast consisted of one waffle maker and a few boxes of cereal. We had to eat elsewhere. The one positive - it's a nice location near the boardwalk. So maybe if you are out day and night and just need a place to crash this might do. But we went off-season and had no such relief.
Date of stay: April 2017Trip type: Traveled with family
Value
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Review collected in partnership with Howard Johnson
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach Boardwalk, responded to this review
Responded May 6, 2017
Hi Karen, Although we are glad that you enjoyed our convenient location, we are most disappointed that you experienced some issues with our plumbing. We apologise sincerely that you were not offered an alternative room when these issues were notified. We are also sorry to hear that our breakfast was not to your taste and we will consider your comments on review of our breakfast offering. Best wishes, Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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108 - 113 of 375 reviews
99ants
Portland, Oregon
11
Date of stay: March 2017
Review collected in partnership with Howard Johnson
Ask 99ants about Howard Johnson by Wyndham Santa Cruz Beach Boardwalk
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach Boardwalk, responded to this reviewResponded April 8, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
MrsMac4
Reno, Nevada
199
I was not expecting the room to be so tiny. There was hardly any room to move. The bedding was extremely worn and there was not enough bedding. Just a sheet and a thin blanket. I checked drawers and closets but couldn't find any and by that time it was late at night and I didn't want to wait. Just layered my clothes and climbed in the tiny bed. The homeless tent city was less than a football field length away and you had to walk past to get to the beach.
Date of stay: March 2017
Review collected in partnership with Howard Johnson
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach Boardwalk, responded to this reviewResponded March 30, 2017
We are very sorry that you felt that your room was a little chilly, and that you felt that it was too late to request additional blankets - we could have brought them to your room very quickly, and you would have been more comfortable. Thank you for taking the time to leave your review, we do appreciate it. Best wishes, Hotel Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
470elizabeth_
Reno, Nevada
241
Date of stay: March 2017
Review collected in partnership with Howard Johnson
Ask 470elizabeth_ about Howard Johnson by Wyndham Santa Cruz Beach Boardwalk
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
X7700AFsandrak
Dallas
1
Date of stay: March 2017
Review collected in partnership with Howard Johnson
Ask X7700AFsandrak about Howard Johnson by Wyndham Santa Cruz Beach Boardwalk
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pam J
Dublin, California
1
The room was small, clean but very dated. Heater didn't work properly, froze all night. Blankets were like sheets, made my entire night miserable. I'm glad I was there for only a night. We were walking distance to the boardwalk. Had I stayed longer I would have asked for another room with a working heater and lots of blankets!
Date of stay: February 2017
Review collected in partnership with Howard Johnson
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach Boardwalk, responded to this reviewResponded March 8, 2017
Hi Pam, It is such a pity that you did not ask us to change your room - we would have been delighted to do that for you. We are here to make our guests' stays as pleasant as possible, and we are desperately sorry that you were so uncomfortable, when it could have been sorted out so easily. Please do let us know on any future visit if you are unhappy with anything in your room, and we will ensure that any issue is resolved for you. Thank you for staying with us, we do hope that we will have an opportunity to welcome you back at some point in the future. Best wishes, Hotel Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.