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99ants
Portland, Oregon

Ants

2.0 of 5 bubblesReviewed Apr 4, 2017
There were ants in our room. They lied about cleaning the room. One hotel staff told us they had already treated and cleaned the room. We got the the room and it was not clean or treated. Another hotel staff said they were waiting to clean and treat the room. There were ants the entire time. It is unpleasant waking up to ants crawling on you.
Date of stay: March 2017
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach Boardwalk, responded to this review
Responded Apr 9, 2017
We are very sorry that your room had ants. As you are probably aware, these are very difficult to keep at bay, but we do work with a pest control company to ensure that we are doing everything possible to keep our property ant-free. We apologize for any confusion in relation to the status of cleaning your room - this was not in any way an attempt to mislead you, but our front desk staff were aware that your room was being treated that day, but would not have known at what time it was done, or when it was completed. We are sorry for any confusion that this caused you. We do hope that this issue will not deter you from staying with us again, you would be very unlucky to experience this issue with us again. Thank you for staying with us. Best wishes, Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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109 - 114 of 375 reviews
Reviewed March 23, 2017

I was not expecting the room to be so tiny. There was hardly any room to move. The bedding was extremely worn and there was not enough bedding. Just a sheet and a thin blanket. I checked drawers and closets but couldn't find any and by that time it was late at night and I didn't want to wait. Just layered my clothes and climbed in the tiny bed. The homeless tent city was less than a football field length away and you had to walk past to get to the beach.

Date of stay: March 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank MrsMac4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach Boardwalk, responded to this reviewResponded March 30, 2017

We are very sorry that you felt that your room was a little chilly, and that you felt that it was too late to request additional blankets - we could have brought them to your room very quickly, and you would have been more comfortable. Thank you for taking the time to leave your review, we do appreciate it. Best wishes, Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2017

Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 9, 2017

Date of stay: March 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 6, 2017

The room was small, clean but very dated. Heater didn't work properly, froze all night. Blankets were like sheets, made my entire night miserable. I'm glad I was there for only a night. We were walking distance to the boardwalk. Had I stayed longer I would have asked for another room with a working heater and lots of blankets!

Date of stay: February 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank Pam J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach Boardwalk, responded to this reviewResponded March 8, 2017

Hi Pam, It is such a pity that you did not ask us to change your room - we would have been delighted to do that for you. We are here to make our guests' stays as pleasant as possible, and we are desperately sorry that you were so uncomfortable, when it could have been sorted out so easily. Please do let us know on any future visit if you are unhappy with anything in your room, and we will ensure that any issue is resolved for you. Thank you for staying with us, we do hope that we will have an opportunity to welcome you back at some point in the future. Best wishes, Hotel Management

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Reviewed March 2, 2017

This is an older hotel but it is easy walking distance to Boardwalk. The last time we stayed in July 2016 we found the room large enough for 4 adults. Clean and just what we needed for an overnight stay. The breakfast was plenty but hard to remember a year later. I do remember there being a lot of places to sit and eat. The staff was very friendly. If you check room details and amenities you will get a clear picture of what they have to offer.

Room tip: This is an older beach hotel not the Ritz and walking distance to activities
Date of stay: July 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank MGD828
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Howard Johnson by Wyndham Santa Cruz Beach Boardwalk, responded to this reviewResponded March 3, 2017

Thank you for your kind review! We truly appreciate your kind words about our staff. It's
definitely a boost for us every time we hear positive reviews such as this. We hope to
welcome you back to the hotel soon! Best wishes, Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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