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Reviews (102)
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All reviewsfridge and microwavewould stay againstayed here for one nightfelt safetwo queen bedsfree parkingnice stayboardwalk
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69 - 74 of 102 reviews
Reviewed January 8, 2012

I stayed here before and it was ok. This time it was horrible. The only positive was we didn't find bedbugs. They even charge 25 cents for ice! The smell was horrible and there were cigarette burns in the bedding.

  • Stayed: January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Motik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abvisantacruzhotel, Webmaster at Americas Best Value Inn & Suites-Boardwalk, responded to this reviewResponded August 25, 2012

Dear Guest,

Thank you for choosing Americas Best Value Inn & Suites-Boardwalk for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following step was taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

I hope that the next time you visit our area, you will once again choose to stay at Americas Best Value Inn & Suites-Boardwalk. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2011

We stayed here for two nights. Management was very friendly & helpful. Room was clean & quite. Breakfast was much better than other places, three chices of bread, big range of pastrys, fresh fruit, different cerals, juice, coffee, tea, even caramel syrup for your coffee..

We would recommend this place, good value for money!

  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Holmsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2011

This was a very enjoyable stay. The location was excellent, walking distance from the boardwalk and beach. The hotel was old but well maintained, friendly staff and clean rooms. Decent price, we'll be staying here again.

Room Tip: suites are excellent
  • Stayed: June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
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1  Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2011

Surly staff, no privacy, not clean, no value, not as advertised.
Room shoe box sized, and NO privacy - Hear EVERYTHING in adjoining rooms - EVERY movement in others bathrooms and bedrooms EEEEK. Pubic hairs on bathroom walls and floor.
Breakfast - no milk no cereal and no replacement of items so if not first to breakfast, no choice.
Internet unreliable, no fridge in room and must pay for ice.
Arrived and paid and told manager we booked this place for the swimming pool, only response - "no pool". Advertised as with pool 4 stars and more - No pool, No stars and less.
Stay elsewhere - lots of choices in this and better areas of Santa Cruz.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank LetsGoFamily2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abvisantacruzhotel, Webmaster at Americas Best Value Inn & Suites-Boardwalk, responded to this reviewResponded August 25, 2012

Dear Guest,

Thank you for your recent attempt to stay at Americas Best Value Inn & Suites-Boardwalk during your recent visit to our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Staff received additional training in the courteous manner in which they are to treat you, our valued guest.

I hope that the next time you visit our area, you will once again decide to stay at Americas Best Value Inn & Suites-Boardwalk. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2011

reminded me of the old style motor inns..we pleased with our two bedrooms..perfect for traveling w/kids..pastries, coffee and juice too. staff very pleasant. three blocks from boardwalk with one slight hill..(only an issue if you have lung problems we just walked slower)

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Honeystravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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