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“VERY disappointing!”

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West Cliff Inn, a Four Sisters Inn
Ranked #9 of 54 Hotels in Santa Cruz
Certificate of Excellence
Los Angeles, CA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“VERY disappointing!”
Reviewed July 3, 2007

Despite the good reputation of the Four Sisters chain (we have liked many of them) this new one is horrible. For the money we paid we expect to get a room that fits the description, is ready for our arrival and fit to stay in.
Our expensive room was billed as having a "private deck with hot tub with a view of the Santa Cruz mountains." It is a small above ground hot tub with an overturned staircase and stains. It is anything but private with a screenless window of another room looking right out on the deck. There is no table or chairs but two lounges and an empty pot filled with bags of potting soil and a view of the rooftops, parking lot and the coke machine of the hotel next door!
Overall, the decor is nice and the room is clean but it does not make up for the many problems. The room is tiny, no desk, huge closet but no refrigerator, EXTREMELY noisy from the room above, hallway and stairway and you can hear the toilet flush, the shower and voices and the TV in the other rooms. It made for a very sleepless and restless night. The bathroom is very small and the sink drain was stopped up and non-working. I had to reach under the sink to manually drain the standing water out. When we turned the shower on, the shower head is positioned so that it sprays right out the shower door and all over the bathroom floor!!!

Many calls to the front desk went unanswered during the day and evening so we couldn't ask for the morning coffee delivery. No water in the room,no pen or paper or other nice amenities that comprable B and B's usually have. The common room on the first floor had a water cooler in the corner but no water bottle! But, it was clean!

We travel a great deal and stay in nice hotels and B and B's all over and we will NEVER stay here again. If in town, stay at the Inn at Depot Hill or Babbling Brook Inn for great and hospitable service and accomodations for less money. Trust us, do not stay here.

  • Liked — Bath towels
  • Disliked — Noisy and way overpriced and innkeeper had no recommendations for dinner
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Cleanliness
    • Service
8 Thank TravelingDuo6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSI_GuestRelations, Director of Operations at West Cliff Inn, a Four Sisters Inn, responded to this review, July 18, 2007
It is of great concern to me when any guest has a disappointing experience.

We take to heart any situation in which our company does not meet the standard of excellence that we have set for ourselves. We will be investigating the concerns the guests brought to our attention, and will work diligently to rectify those that I can.

The hotel opened on June 15, 2007 and we are currently working through any issues that arise.

Best regards,

Lin McMahon
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 2, 2007

What a fabulous hotel, we had a lovely room from which we could see the sea (but also the road, so if you mind a little noise, you might prefer a rear facing room). The property has been beautifully restored and the breakfast and afternoon snacks were great.

  • Liked — Lovely room
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank TayLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Cliff Inn, a Four Sisters Inn

Property: West Cliff Inn, a Four Sisters Inn
Address: 174 W Cliff Dr, Santa Cruz, CA 95060-5440
Phone Number:
Location: United States > California > Santa Cruz
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Santa Cruz
#6 On the Beach Hotel in Santa Cruz
#8 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — West Cliff Inn, a Four Sisters Inn 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Situated on a bluff across from the beach, West Cliff Inn is a renovated historic building offering well appointed guestrooms and a fabulous coastal location. This Four Sisters Inn is a three-story Italianate Victorian with a wraparound porch offering views of the Monterey Bay. The inn features a breezy, coastal decor with fabrics in crisp blues and whites and the well-appointed guestrooms feature a fireplace, a marble tile bathroom, and most offer a jetted spa tub and king bed. ... more   less 
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Also Known As:
West Cliff Inn, a 4 Sisters Inn
West Cliff Inn, a Four Sisters Hotel Santa Cruz
West Cliff Hotel
West Cliff Santa Cruz

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