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“Great house”

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West Cliff Inn, a Four Sisters Inn
Ranked #9 of 54 Hotels in Santa Cruz
Certificate of Excellence
england
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great house”
Reviewed July 26, 2014

Stayed for two nights during July, upon arrival check in was nice and smooth at the the house. After a long drive the cheese and wine during the evening was a nice little " pick me up". The house is very close to the beach and boardwalk which is real treat, we managed to make use of the free cycles and saw parts other town and enjoyed the cycle on the sea front. Staff at the house were helpful with questions and the breakfast and evening nibbles were great and more than enough. The house didn't come with any air conditioning, which at first I though might be an issue at night. However this is not the Case, due to temperature at night being quite cool, and also seeing people on boardwalk with jumpers/hoodies at night realised the air con wasn't needed. Great stay at this hotel and exploring Santa Cruz. Even though you do not get a fridge in your room, you make use of the one in reception.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lowieEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
San Francisco, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 22, 2014

I visit Santa Cruz frequently for business and am happy to have found a charming Inn in a great location. The staff are wonderful, the breakfast and wine & cheese reception are good and complimentary, so it's a good value for the price. It's also pet friendly in certain rooms.

  • Stayed July 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
1,057 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 407 helpful votes
Reviewed July 9, 2014

Anytime we are in California we make a point of coming to Santa Cruz JUST to stay at this inn. There simply no sweeter place to stay than this inn. Beautiful rooms. TOTAL quiet every time. Wonderful breakfast and awesome wine and cheese time in the late afternoon. Cookies anytime. Bicycles for a romantic ride. GREAT staff. This remains our favourite hotel ANYWHERE :) Romance abounds. Take advantage of it!!!!!

  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank MaraFromToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodland Hills
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 25, 2014 via mobile

My husband and I stayed here for the night on our road trip up the California coast. The gentleman at the front desk was very friendly and suggested a great restaurant for us to eat at. Our room was really nice with a view of the pier. I loved the large jet bathtub! We didn't eat breakfast because we ended up walking out to cafe Brazil, but it looked and smelled delicious! The hotel is very charming. I think our room was a little overpriced. I've heard most of the hotels in Santa Cruz are not very nice/ clean, but West Cliff in was definitely nice, clean and I would recommend it to anyone looking to stay in Santa Cruz and willing to pay a little extra.

Stayed December 2013, traveled as a couple
Helpful?
Thank krgreebnberg21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Carlos, California
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 12, 2014

When we booked, we did not realize that the front desk closes at 8 pm. We stopped for dinner along our route and were surprised by a phone call at 7 pm saying that the front desk person was going home for the day, and we would have to let ourselves in. While the procedure for late check in worked fine (key in lock box, emailed code), I really had no idea that there would be no one to greet us or help us get settled at a place we paid $240 to stay at for one night. Yes, I expect the person to do their job and stay until the end of their shift. That is not unreasonable.

The room was very hot. Even thought it was 62 degrees outside, the room was at least 75 during our stay, even at night.The radio buzzed when set on the MP3 setting, so we had to turn it to alarm even though we didn't want an alarm. So while we were down at breakfast, the radio goes off very loudly from our room.

Fix the fireplaces so that they actually show a flame but also don't overheat the room. Take the "Women are Fat" book off the mantel in room 7. Yep, the two books provided on the mantel are the Symposium and a book about women's fat cells. Seriously.

We chose this hotel because it was rated as one of the most romantic hotels in Santa Cruz. It is beautiful, no doubt, gorgeous. But so many annoyances do not make it very romantic. Good coffee and oatmeal in the morning.

Room Tip: Just know that the deluxe space tubs are definitely one person only
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kate P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSInns, Manager at West Cliff Inn, a Four Sisters Inn, responded to this review, June 19, 2014
Thank you for taking the time to provide feedback regarding your recent stay. I am glad you enjoyed our beautiful location, but was sorry you were disappointed in some aspects of our service. We strive to ensure that our guests receive the utmost in hospitality, and I apologize that we missed the mark on this occasion.

The employee who was staffing the front desk that evening called you in advance to explain our late arrival schedule, noting she would be leaving at 8 p.m. Her punched time-clock records verify she did leave at that time. Although we would have liked to welcome you personally, I was happy to learn you found our late night check-in process an easy one.

Santa Cruz is often chilly at night, so we leave the fireplace on low for our late arriving guests. I apologize if you found the room too warm and the alarm clock irritating; both have now been checked by our maintenance team.

Thank you again for writing. On your next visit to Santa Cruz, I hope you will give us another chance.

Warmly,
Matt Conceicao
Manager, West Cliff Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
st louis
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 15, 2014

We stayed in Santa Cruz so that we could tour the Botanical Gardens. We enjoyed the ocean front trail next to the bed and breakfast. We liked staying in Room 3 and looking at the ocean. They offer some nice package deals on their website. We tried the package with a $50 dining certificate to the Shadowbrook Restaurant in Capitola. It was nice but plan on spending at least $50 more dollars if you dine there. It was very convenient to park at the hotel. We tried driving downtown but found parking impossible so we went back to the hotel.

Room Tip: Look at their website and talk to the staff to pick the type and price of room that you prefer.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelbunnystlouis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 12, 2014

Staying at the West Cliff Inn in Santa Cruz was an excellent choice for us. We stayed in the Little Beach Bungalow and found it delightful, clean, well appointed and just plain fun. It was perfect for a couple. As you drive up to The West Cliff Inn the Bungalow is in the back along side a private road which leads to condos and a small trailer court, all clean and new. It is within easy walking distance to the Pier and the downtown shops along the beach. We went down for dinner and watched the volleyball games on the beach that evening. Was it quiet? YES. The staff were very helpful upon check-in and showed us where the breakfast was the next morning. The Inn is a beautiful and restored home/mansion with contemporary accents throughout. The breakfast was a FULL homemade breakfast with quiche, fresh fruits, oatmeal and fruit combination, bacon, coffees, teas, etc...It was divine! If we are in the area again we will most definitely return. Quit looking now and just book it!

Room Tip: If you need AC at night this is not the place for you. We kept the window open and felt secure doing...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sava W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Cliff Inn, a Four Sisters Inn

Property: West Cliff Inn, a Four Sisters Inn
Address: 174 W Cliff Dr, Santa Cruz, CA 95060-5440
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Santa Cruz
#6 On the Beach Hotel in Santa Cruz
#8 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — West Cliff Inn, a Four Sisters Inn 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Situated on a bluff across from the beach, West Cliff Inn is a renovated historic building offering well appointed guestrooms and a fabulous coastal location. This Four Sisters Inn is a three-story Italianate Victorian with a wraparound porch offering views of the Monterey Bay. The inn features a breezy, coastal decor with fabrics in crisp blues and whites and the well-appointed guestrooms feature a fireplace, a marble tile bathroom, and most offer a jetted spa tub and king bed. ... more   less 
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Also Known As:
West Cliff Inn, a 4 Sisters Inn
West Cliff Inn, a Four Sisters Hotel Santa Cruz
West Cliff Hotel
West Cliff Santa Cruz

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