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“Charming and homely”

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West Cliff Inn, a Four Sisters Inn
Ranked #9 of 54 Hotels in Santa Cruz
Certificate of Excellence
Aylesbury, United Kingdom
Level Contributor
80 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Charming and homely”
Reviewed January 20, 2013

We stayed here for one night on October 13 2012 for a quick visit to the Boardwalk during our 2 week tour.
We booked a package, including boardwalk tickets, for the "petit queen cottage". The cottage is adjacent to the main house and is full of charm and totally self contained. Check in was easy and staff very polite and we were given a little tour of the property showing us were the fridge (with complimentary soft drinks) was, the lounge area for the wine reception, the breakfast room and a collection of DVD's , which you could borrow and play in your room on the DVD player provided. Even though we were in the cottage we still had access to the main house at all times (key card). The cottage is tastefully decorated, and although a liittle on the small side (as the name suggests), it was larger than we thought and still had space for storing our suitcases and bags. Comfortable bed and decent size bathrrom, running the length of the cottage. Spotlessly clean.
We just about had time for a glass of complimentary wine, as we needed to head to the Boardwalk before it closed, the wine reception is a lovely touch and the views out to sea are perfect, we would have stayed longer if it wasn't for the Giant Dipper roller coaster !!!
Breakfast was fantastic, with a selection of fresh fruit and cereals, juices and coffee. But the stand out elements here was the fresh cooked scones and muffins and their hot potato creamy cheesy bake thingy !!!!!!! We found it to be very appetizing and well cooked, unlike a previous reviewer, who stayed here the same weekend.
We loved the Boardwalk so much, that we felt the 1 hour we had there the previous night wasn't enough to do it justice, so we changed our plans and stayed in Santa Cruz for a few extra hours. We were told we could leave our car at the hotel, which saved the parking costs elsewhere.
This is an amazing hotel and would re visit if in SC again and would recommend to anyone.

  • Stayed October 2012, traveled as a couple
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Helpful?
3 Thank anjoco69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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338 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (88)
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English first
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 13, 2013

We had an amazing stay at the West Cliff Inn in Santa Cruz. Room 5 is amazing and has its own deck with lounge chairs and a hot tub with grand views of the ocean. This room is well worth the price and the staff are very helpful and kind.

  • Stayed January 2013
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Helpful?
Thank robrob3399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2012

My one day overnight stay was wonderful. The place is very peaceful and quiet. The views from this place is spectacular. Front reception was very courteous and helpful. The breakfast was delicious and there's always fresh cookies available! I would definitely come back to stay at this beautiful Inn when I am in town.

  • Stayed December 2012, traveled with friends
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Helpful?
1 Thank Lan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 13, 2012

We stayed here in June 2012.
The place looks amazing, the prettiest building in Santa Cruz in my opinion. We were on a tour of the USA and stopped in hotels around this price range, this was easily the best, and my favourite of any I've stayed in over there.

The reception staff were extremely helpful, giving ideas of restaurants and places to visit. The bed was extremely comfy, and the place was very clean. In the afternoon there was a wine reception. I remember there were a few different nibbles and a choice of red or white wine. Both wines were quite quaffable. To sit on the balcony in the sun with a nice red was bliss. There is a public balcony at the front open to all visitors during the day. We seemed to be the only people who used it during our stay, which was great! Our room was round the side. Obviously not as good a view, but the sun stayed on our balcony until the early evening.

All in all, if I was going to Santa Cruz again, Id definitely stay here.


One complaint. Not a great deal of parking. When we stopped there was going to be a car show (Woodys). The hotel put out reserved parking cones. One of the spaces wasn't used. I had my car scratched in the car park. It was a rental so didn't particularly care, but it was a pristine Camaro when we hired it, and a scratched one when we took it back.

  • Stayed June 2012, traveled as a couple
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Helpful?
1 Thank Dwneedham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Mateo, California, United States
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 6, 2012

SCAM ARTISITS!! I will never stay here again. Matt from West Cliff Inn just called to tell me they were charging an additional $100 to my credit card without authorization for a stay that occured on 10/13, which was ~2 months ago. They said the bedandbreakfast dot com GC I used was invalid which it IS NOT. The card is in there possesion and they are going to just charge me $100 without authorization????? BTW I never woud have stayed here unless I had the GC b/c they are WAY overpriced.

Not to mention they offered no alternative for the food tour we could not go on as offered because it was booked. We also had to park our second car across the street and pay the meter every few hours because they have so few spots for guests. The breakfast offered was not appetizing at all.

BEWARE of this shady establishment!!!!

  • Stayed October 2012, traveled as a couple
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Helpful?
3 Thank Stacey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara M, Vice President at West Cliff Inn, a Four Sisters Inn, responded to this review, December 17, 2012
This reviewer’s comments are very concerning, particularly as we are an incredibly reputable business operating with the utmost integrity since 1975. For all guests concerned about this comment, please rest assured that in no way did we "scam" this guest nor are we a “shady" establishment. These comments are truly unfounded.

We are more than happy to accept BedandBreakfast.com gift cards however the gift card she presented was an invalid card. Upon contacting BedandBreakfast.com to redeem the funds, their accounting department told us “This card has been voided in the system and is not valid for use. Please use an alternate form of payment from the guest.”

Their accounting department went on to explain that either the gift card was never purchased or it was returned or voided at Costco for some other reason. They also said that if the guest still has the receipt for the card she suggests they go to Costco for resolution as it was sold there, but that they cannot redeem the card.

Since her gift card was not valid, there was a $100 balance on her account. Her credit card was not charged without authorization. Upon check-in, she signed and authorized her credit card to be charged for the room rate and any additional incidentals that may occur, as all guests do. When the gift card came back as invalid it left the $100 balance on her account and her authorized credit card was used to settle her bill. Additionally, before charging her card we tried to contact her on numerous occasions as we were hoping to help her resolve the issue with BedandBreakfast.com and Costco.

We are very sorry that she had a less than amazing experience at West Cliff Inn as we strive to insure that every guest who stays with us has an enjoyable and memorable time. The Santa Cruz Food Tour is an activity that has gained a great deal of momentum over the past year. Our website asks that guests contact the tour directly to discuss availability for the desired times, as it is not guaranteed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Marcos, California
Level Contributor
91 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 4, 2012

We spent five nights, and had a lovely stay. The rooms are quiet and comfortable, the chef does a great job on breakfast, and it's located a block from the entrance to the wharf. It has a nice dining room and sitting room, as well. Since it was off season, there weren't many people staying there; so I don't have a sense of what it would be like when full. It's over 100 years old, and a really beautiful building.

Room Tip: The fireplace thermostat kept coming on automatically (even though we set it very low) and making th...
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  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 22, 2012

The West Cliff Inn has got to be situated in one of the best possible spots in Santa Cruz - close enough to most everything but far enough away from the crowds on the Boardwalk to feel peaceful. Today - Thanksgiving Day - the town is totally quiet. The Inn is lovely and what a wonderful house it must have been at the turn of the century. From the moment we walked in last night around 5:00pm, Rachel (I think that's her name) was awesome - very welcoming without being sticky about it, informative and helpful. She laid out simple hors d'oeuvres of cheeses, veggies and a few sweet things in one of the first floor parlors along with red and white wine. When we asked, she gave us some helpful ideas and directions to a few near by (walking distance) places for a sunset dinner.

Our room (#7) is very nice, very well kept and the lovely marble-clad bathroom's tub/shower is HUGE!!! Everything feels well considered and thought out. There's a lovely, deep veranda off the second floor guest rooms that's fantastic to laze around on and enjoy the spectacular view of the Bay. I think if I came back, I would ask for either room #3 or #4 just because they are on the very front of the building with unobstructed views of the Bay, but room #7 is just fine with it's partial view.

I think the one and only complaint (and it's a small one) would be that I wish the bed linens were a little finer. Their texture is a bit scratchy rather than soft and crisp as I would expect them to be. It's the one thing that feels somewhat incongruent with the refined atmosphere of the rest of this lovely B&B. But that's literally all I take any exception to.

This morning's breakfast in the downstairs parlor was fantastic - a delicious, moist quiche, potatoes, sweet baked goods, bagels, English muffins with choices of cream cheese, jams or peanut butter, muesli, coffee, tea, the works. Awesome.

All in all, HIGHLY recommended. Well done, West Cliff Inn.

Room Tip: Rooms on the front of the property have unobstructed views of the Bay. One the second floor, it wou...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KEinSF01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Cliff Inn, a Four Sisters Inn

Property: West Cliff Inn, a Four Sisters Inn
Address: 174 W Cliff Dr, Santa Cruz, CA 95060-5440
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Santa Cruz
#6 On the Beach Hotel in Santa Cruz
#8 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — West Cliff Inn, a Four Sisters Inn 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Situated on a bluff across from the beach, West Cliff Inn is a renovated historic building offering well appointed guestrooms and a fabulous coastal location. This Four Sisters Inn is a three-story Italianate Victorian with a wraparound porch offering views of the Monterey Bay. The inn features a breezy, coastal decor with fabrics in crisp blues and whites and the well-appointed guestrooms feature a fireplace, a marble tile bathroom, and most offer a jetted spa tub and king bed. ... more   less 
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Also Known As:
West Cliff Inn, a 4 Sisters Inn
West Cliff Inn, a Four Sisters Hotel Santa Cruz
West Cliff Hotel
West Cliff Santa Cruz

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