Bay Front Inn cancelled our reservation made on 11/25/12( confirmation by them at that time). The hotel sent us a cancellation of our rooms by e-mail on 2/25/13. They wrote they had "displayed the incorrect price" to us on 11/25/12 and could not uphold their agreement. I repeatedly called to speak to the manager to resolve the issue over the course of one week. no one had the courtesy to return my calls. We booked this reservation for our son's graduation in June and now we are at unfair disadvantage trying to find rooms.
I believe they have been unethical and disrespectful in their behavior. I would never recommend them to others. Ms CSW
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- Also Known As:
- Bay Front Hotel Santa Cruz
- Bay Front Motel