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“First Rate Customer Service”
Review of Bay Front Inn

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Bay Front Inn
Ranked #35 of 54 Hotels in Santa Cruz
Antioch,CA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“First Rate Customer Service”
Reviewed June 25, 2012

I would say the customer service is way above average. The rooms were nice and neat and very clean. The furnishings were average but that was fine with me. The staff were amazingly friendly and helpful. The rooms did not have coffee pots because of constant theft but I asked for one and it was delivered. We spent 3 nights and had a fabulous time in Santa Cruz. It is literally only a few blocks from the Boardwalk, Cliff Dr. and some of my favorite eateries downtown. Thanks to Bay Front Inn for an affordable stay in Santa Cruz.

Room Tip: Ask for a bottom floor in the hallway. Very little noise even though it was close to the through str...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amiga2jesus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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541 reviews from our community

Traveler rating
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    146
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    73
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
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English first
Chico, California
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 18, 2012

OK. It's a motor court. No air conditioning, so if you open your windows you're going to hear noise ... and possibly get a wiff of cigarette smoke from the parking lot. You get what you pay for: a clean room within walking distance of the boardwalk. The price makes it worthwhile.

Room Tip: Free parking, unless you go out to a show and come back late. The lot fills up quickly. Then you hav...
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank PeterBerkow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 17, 2012

The people at the Bay Front Inn did everything to make my stay enjoyable. The property and rooms are very nice and it's only steps to the Santa Cruz Wharf. I would definitely stay here again!

Room Tip: Some rooms have upgraded flat screen TVs; some don't. If that's important to you, pay atten...
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Pexster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 14, 2012

There will be no checking in early at this motel. The facilty is pretty decent, the room was huge, lots of space, the decor is pretty old, the dressers and night stand looked like they came from a garage sale. The room smelled like smoke even though its a non smoking facilty, but you can cleary see people walking around with cigarettes in theyre hands. My clothes smelled like smoke, the beds are soft which I like, I found a spider on my pillow. Overall, this motel is great for its location, but if youre expecting luxury, this is not the place.

Room Tip: Try not to take your car out at night, parking lot gets full and you'll be forced to park in the...
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jimmy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma, California
2 reviews
Reviewed June 14, 2012

Even though this hotel is run of the mill accommodations, it is a bargain for the area! If your looking for a clean place at a great price with a pool(great with the kids) you've found it. We've been coming to Santa Cruz for years and though we stay at other places we frequented this place more because of the reasonable rates. And I decided to give it a "very good" because of that. It's location is a very short walk to the Boardwalk, beach and wharf. Also, the staff is always very helpful, and many if not all of the rooms have had minor to major renovations. You can tell that the staff and owner really care about this property. As for the bad reviews, well you get what you pay for, so if a little noise or a small shower or the bed does not suite you, go some where else! But for most of us "Go for it"! You won't be sorry while you visit one of the most fun towns in the world!! Have fun in Santa Cruz!!

  • Stayed June 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Al M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 10, 2012

My wife and I booked and stayed 3 nights at the Bay Front Inn. The manager and staff was very attentive to our needs and very helpful; Sarena even recommended a great veg restaurant …Saturn Cafe i believe. The hotel is pet friendly, so we brought along our dog, Baxter. He appreciated the treats in the lobby. The room was roomy and relaxing room and had nice floors.Above all was the great location because we walked to the Santa Cruz Beach boardwalk daily and the heated pool was great to relax in the evening. I recommend this place to anyone!

  • Stayed May 2012, traveled as a couple
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    • Cleanliness
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Helpful?
1 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2012

I booked this hotel as a surprise to take my mother away for a night on 6.9.12. Santa Cruz has view 3 star hotels and most require a 2 night minimum to stay in the summer time over the weekend. That being said, a motel is just fine and the reviews on this site and the picture didn't seem all that bad. So I figured why not? Well the place is a complete dive. The inside of the rooms looks disgusting. The curtains and bedding looked like it was from the 1980s. It was so dark in the room even with the curtains open. There was a musty odor. The rug had stains. The beds had crumbs around them. The TV furniture looked like it was picked up off the side of the road. The shower was a stall that you could barley move in. There were people drinking in the parking lot. I got the sense my car if not the motel room would be broken into over night. My mother felt so bad, that it was gross and was trying to put on a good face. However after going for a walk to the beach we both said we rather drive back to San Francisco then even sleep one night there. So we left. The manager would not refund the money or even give back 50%. For $187 you are safer taking that money and going somewhere else. Also, Santa Cruz its self is trashy along the boardwalk areas so save yourself a trip.

Also, the photos they post on this site of the bed room is not accurate, they make it look like a staged motel room with fancier bedding than is actually there.

Room Tip: Do not book anything here!!!!
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Bay Front Inn

Property: Bay Front Inn
Address: 325 Pacific Ave, Santa Cruz, CA 95060-4922
Location: United States > California > Santa Cruz
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #35 of 54 Hotels in Santa Cruz
Price Range (Based on Average Rates): $
Hotel Class:2 star — Bay Front Inn 2*
Number of rooms: 38
Reservation Options:
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Also Known As:
Bay Front Hotel Santa Cruz
Bay Front Motel

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