The manager Lori was great. Breakfast is very simple bt healthy. Great fresh Scones . Rooms are plain bt clean. Pillows suck! Beds are comfortorable. The Location is perfect will stay here again. Rite across the boardwalk
Hilton
Booking.comBooking.com
My grown daughter and I spent 3 nights at the Carousel Beach Inn. It is a decent, clean, middle of the road motel. It is a good location, we like to walk and we could walk to the wharf, West Cliff Drive path and downtown.
There were a few issues, but other than the squeaky bed, they weren't really the motel's fault. The wi-fi was down, we were told it was restored after our first night, but we were never able to connect. Also, the tv in our room did not work, the signal kept breaking up, we thought it was related to the wi-fi issue. We were credited 10% of our bill when I mentioned it at check out. One night we had a screaming baby next door that woke us up and the following night there was a party, but after I called the front desk they shut them down quickly.
I'll be traveling to Santa Cruz quite a bit in the future, but will not go back to Carousel Beach Inn.
Thank you for letting us know about your stay. I’m sorry that you had these issues but I’m glad we were able to resolve them for you at the time. Some of the circumstances were beyond our control, but I’d appreciate the opportunity to speak with you about your stay. We did credit you during your stay, but I’m happy to offer you a special discounted rate the next time you are in town. Thanks again for your feedback, we appreciate it.
Sincerely,
Lisa King
Director of Lodging Operations
We are a family with 2 teenage boys (15 & 17). Loved this place. Beautiful decor. Very nice employees. Parking included which was a huge bonus. Right across the street from the boardwalk. Down the street from a great family friendly long boarding beach. Would definitely stay here again!!
Santa Cruz in Feb was very quiet, making the location of the Carousel Inn not ideal at this time.
The room was good, just had very squeaky mattresses which wasn't great with a baby.
Breakfast was ok, only a few options, I would have liked to see more fruit available.
Hotel was great with the exception of not being able to smoke on the balcony. The room was clean and the water pressure in the shower was great. It was just what we were looking for for our stay. Very close to the boardwalk and it even had a view of the ocean.
Everything about this place was easy. Really nice staff at check in. Great parking. And so close to the Santa Cruz Boardwalk. It's literally across the street.
Our room has two large beds that were really comfy. An exceptionally clean bathroom. There was some funky photo art of the Boardwalk on the walls.
And a great price. If you took out the cost of parking and breakfast - both of which are included - the place is a bargain!
They do breakfast downstairs which is toasted bagels with cream cheese and muffins. There was also tea, coffee, and juice. That basically saved us $30 and a half hour stop on the road.
There's a security gate downstairs so your room doesn't open right onto the street.
We really enjoyed our stay here and would recommend it to other families traveling to Santa Cruz to see the Boardwalk.
