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“Great hotel. Wonderful staff”

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Hotel Paradox, Autograph Collection
Ranked #4 of 54 Hotels in Santa Cruz
Certificate of Excellence
Reviewed October 9, 2013

The staff at this hotel us wonderful! The Decor is nice and the hotel is a 5 star on the clean scale. The only reason I gave a 4 rating. Is because the doors face the exterior and it is next to a park where there are people that live in the park. It can be a little scary if you are traveling alone or want to go for a run outside. I suggest changing the shampoo and soaps to a higher quality. The hotel is so clean, decorated beautifully, and well though out... That the recycle soaps and "no waste" soaps do not match the spa like experience and the feeling that was thoughtfully created. The Owners should be proud!

  • Stayed: October 2013, traveled on business
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Thank Apensor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 - 451 of 584 reviews

Reviewed October 1, 2013

Checked in, sat by the pool, enjoyed amazing, delicious cocktails, didn't care toooooo much that you can hear absolutely everything your neighbor is saying through the wall...The restaurant is stunning, amazing, fantastic. We drank our coffee after check-in and were charged $1 each for 2 additional coffees for the next day, which felt quite nickle-and-dimey, as did charging $5 for parking (just add $5 to the room if you're that worried about it. Seriously.) Everyone was so kind, and the bed was divine.

  • Stayed: September 2013, traveled with friends
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Thank Phreddiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea M, General Manager at Hotel Paradox, Autograph Collection, responded to this reviewResponded October 2, 2013

Dear Phreddiva,

Thank you so much for your recent stay and review of Hotel Paradox! So glad you enjoyed cocktails by the pool and our Solaire Restaurant + Bar. We will commend the culinary and Bar staff team members for taking great care of you. Very sorry that you felt nickel and dimed by coffee and parking and that you could hear your neighbor. We will be sure to take in the feedback for future reference and see if we can improve the experience for your next stay with us. We do hope to see you again soon, thank you for visiting and for reviewing the Hotel Paradox.

Many Thanks!
Andrea Murray, General Manager
andrea.murray@thehotelparadox.com
831.600.4501

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

Sept 16th we stayed at the Hotel Paradox which we found on trip advisor just the night prior. We absolutely loved it! Great hotel, great staff, beautiful pool area with hot tub and fire pit. Very modern and classy design. We wish we could have stayed more than just one night. The staff recommended we stop at The Buttery for breakfast which was just around the corner. It had everything from breakfast, to salads, and amazing sandwiches. Wish we had a restaurant like!

Room Tip: I always ask for an upgrade when I arrive at any hotel. They very kindly showed us 3 rooms and let...
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  • Stayed: September 2013, traveled as a couple
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Thank 405Lisa480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea M, General Manager at Hotel Paradox, Autograph Collection, responded to this reviewResponded October 2, 2013

Dear 405Lisa408,

Many thanks for a great 5 star review of Hotel Paradox! I love to hear that you loved it, it means so much to us that you felt the experience was a positive one. Thank you for taking notice of the décor, the pool area and the staff. The team does aim to please, and I was so glad to hear that the desk took the time to show you rooms so you could select something that suited you. We try our best to take care of our guests. Thank you so much for staying and for your review of the Hotel. We do wish to see you soon!

Thank you,
Andrea Murray, General Manager
andrea.murray@thehotelparadox.com
831.600.4501

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Reviewed September 28, 2013

LOVE this cool, hip and fun hotel!!! Stayed for the weekend and just happened to be the same weekend as their 1 year anniversary party. Did we luck out or what????? Free raw bar, endless yummy appetizers, free drinks and great music all night!! The staff are so friendly and excited about their amazing hotel, this is the only place I will ever stay in Santa Cruz!!

Room Tip: Pick a room above the pool
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  • Stayed: September 2013, traveled as a couple
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Thank Lisafc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea M, General Manager at Hotel Paradox, Autograph Collection, responded to this reviewResponded October 2, 2013

Dear Lisaafc2013,

Thank you so much for joining us during the first year Anniversary of Hotel Paradox. We had a great time throwing such a fun party! Thank you for your review and letting us know you had a good time with it, I think there were many people who enjoyed it. The party was a lot of planning, but so much fun for us to see everyone having a great time. Hopefully, you hit the Paradox Photo booth we set up for the event, all the pics are on our Facebook page if you want to check it out, feel free to take a look? The band just kept playing, and one of the artists from that night plays here every Wednesday night. Glad you were able to enjoy it. Thank you so much for the review and for staying with us. Just know, we do live it up every weekend, but we don't do that same party every weekend :)...

Thank you!
Andrea Murray, General Manager
andrea.murray@thehotelparadox.com
831.600.4501

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Reviewed September 24, 2013

We stayed here recently for a gymnastics meet, so needless to say the kids were in tow. The rooms were nicely decorated and the bathroom was great. I especially liked the uplighting in the sleeping area (much nicer than standard overhead lighting), the flat screen TV set into the wall, the weathered planking as headboards, and the sliding door for the bathroom to save space. The beds with the real cushion tops were especially comfortable. The floors were a bit sticky, as could be expected in a beach area with all that humidity. Each room on the ground floor had lovely cushioned chairs just outside the door, ideal for eating breakfast or sipping coffee. There was also an individual keurig brewer (with extra K-cups available at the front desk) and a small but serviceable refrigerator in every room.

The public areas of the hotel were a delight, from the enormous polished driftwood front desk to the gorgeous nature photos to the quirky plaster squirrels "running" on the wall outside the restaurant. The pool area was GORGEOUS with redwood planking and a gas log firepit. You could get food and bar service in the pool area from the hotel restaurant. Prices were a little high (although in keeping with the entire area) but the food was definitely worth it. Fabulous flavors and fresh veggies, best food we ate all weekend! They also served the kids meals poolside so we didn't have to try to drag them out of there to eat.

Before we even drove away the kids were begging to come back. We will definitely be staying here again!

Room Tip: Ground floor rooms with even numbers face the pool.
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  • Stayed: September 2013, traveled with family
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1  Thank Lili P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea M, General Manager at Hotel Paradox, Autograph Collection, responded to this reviewResponded October 2, 2013

Dear Lili P,

WOW nice review! We do appreciate you taking the time to fill out a review of 5 stars for the Hotel Paradox. It's wonderful to hear what a great time you and your family had while a guest of the Hotel. We are so glad to hear that you enjoyed our Pool deck and Solaire Restaurant + Bar. The Chef creates dishes with an emphasis on sustainable and organic cuisine. While a bit pricier, these items are definitely worth the extra spend for healthy eating. We are so glad you found it to be a good value and the 'best food you ate all weekend'-what a great compliment to the culinary team! We will be sure to commend the Chef and his staff for Wowing you. We do hope to see you again soon!

Thank you,
Andrea Murray, General Manager
andrea.murray@thehotelparadox.com
831.600.4501

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Reviewed September 20, 2013

Stayed here for a couple of nights on business. Very modern decor for all areas of the property. Bar area is also very good. The room was great and especially the shower - it was very upscale. The only issue I had was that the carpet was a bit sticky when walking bare foot - I had to use my slippers when walking around in the room. It appeared that it was not cleaned in a while. Will try one more stay and check carpet before unpacking.

  • Stayed: September 2013, traveled on business
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Thank Travel_the_world_80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea M, General Manager at Hotel Paradox, Autograph Collection, responded to this reviewResponded October 2, 2013

Dear Travel_the_world_80,

Thank you so much for taking time to share your experience at the Hotel Paradox. I apologize that the carpet was not in better condition for you. We have alerted the Housekeeping team to this issue and we will be sure to do a better job at addressing this moving forward. I'd love to help you arrange your next visit and I will be happy to inspect the carpet prior to your arrival to make sure it's in great condition for you personally. I would hate for anyone to feel that they cannot use the room to it's fullest and we will pay better attention to carpet cleaning moving forward. I am glad you enjoyed the décor and the bar area. We have a great bar menu with specialty cocktails and Happy hour is Sun - Thurs from 4p-7p in the bar area. Wednesdays we feature a flamenco guitarist on the pool deck as well. Please do reach out to me for your next visit so I can ensure it's absolutely perfect for you. I'd love to welcome you back to Hotel Paradox. My contact info is below, please let me know when and if I can be of service to you.

Thank you,
Andrea Murray, General Manager
831.600.4501
andrea.murray@thehotelparadox.com

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Reviewed September 19, 2013

We really loved our stay here! It was only one night, but I wish it could have been longer so we could have enjoyed more of the amenities. The surrounding neighborhood isn't much and the hotel doesn't look like much from the outside, but the location is excellent as The Paradox is within walking distance to The Beach Boardwalk and the shops and restaurants of downtown Santa Cruz. There is plenty of parking surrounding the hotel, which is $5.00 per day and charged when you check out. The grounds are well kept, clean, and modern; much like the interior. I love the lobby decor and the upscale feel of the hotel. There are 5 floors. Ground floors have a patio with seating and the other floors do not. We had a Mini King room on the 4th floor. We were initially surprised at how mini it actually is. There isn't much floor space except for maybe 4 feet on either side of the bed and in front of it and then the bathroom. As it was just my wife and I, we didn't mind the tight quarters and still it was clean, comfortable, and well-decorated. The bed was fantastic and the Kohler bathroom fixtures are good quality. Everything looks brand new! The restaurant looked fancy and probably is very good, but we didn't have time to try it. The pool area was very clean with lots of seating and the spa is of of the nicest I've seen at a hotel. It is large and 3 1/2 feet deep. There wasn't so much as a leaf in the pool; it was perfect and heated. At night, there was a live band playing rather relaxing Spanish guitar music near the pool bar and there is a fire pit, which makes it easy to relax out here. This is definitely the place to stay in Santa Cruz. I hope it always stays as nice and well-kept as it was on this trip. I look forward to when we can come back and spend some more time here!

Room Tip: There's not much of a view unless you're facing the pool, which is nice to look at. The view...
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  • Stayed: September 2013, traveled as a couple
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2  Thank JHunter26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Paradox, Autograph Collection

Address: 611 Ocean Street, Santa Cruz, CA 95060 (Formerly Hotel Paradox)
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 54 Hotels in Santa Cruz
Price Range: $166 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Paradox, Autograph Collection 4*
Number of rooms: 170
Official Description (provided by the hotel):
Hotel Paradox is a boutique hotel in Santa Cruz, California that has been fully rebuilt by designer David Oldroyd of Orlando Diaz-Azcuy Design Associates of San Francisco. The design elements replicate the feeling of being in a Redwood forest to bring the outdoors indoors. Enjoy the feeling of the forest in our specially designed guest rooms and suites. Visit the Hotel Paradox Pool Deck complete with private, rentable Cabanas, chaise loungers, tables for poolside dining and outdoor/indoor bar area. Hungry for more? Dine with us in Solaire, a fresh farm-to-table organic produced and sourced dining experience headed up by Chef Ross McKee. Solaire serves Breakfast, Lunch and Dinner with a wine and beer bar area. All guest rooms feature the outdoor elements to enhance the feeling of the outdoors, yet offer all the amenities you seek to ensure a completely fresh, sunny Santa Cruz experience near the Santa Cruz Boardwalk and more. ... more   less 
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