I would never return!! Upon arrival we were informed that the door to our room had a "problem" lock and we just had to push hard. This door was more than a problem, it was broken. I can't understand why they gave us this room when the hotel wasn't completely booked. After the first night and bruises on my hands from pushing the door open, I asked to change rooms. We then had to move our stuff to a different room.
We returned home in the early evening to the new room to find the toilet had overflowed and was clogged. When we called the front desk we were told housekeeping was gone and they were "shocked" that we were having plumbing troubles. After several calls a young girl showed up with a plunger and WANTED ME to "plunge the toilet"!!! She finally did it herself, and when I asked who would cleanup the sewage water on the floor, she told me that we should do it ourselves since housekeeping was gone!! I asked to speak to a manager and she told me it was just her and that the manager was at dinner and did not want to be disturbed and that she couldn't change our room. The tiolet still didn't work, however we were forced to stay in the room.
In the morning they sent Housekeeping to "assist us", the maid said that the management was well aware of the "plumbing" problems. I also spoke to two other guests who were having plumbing problems and the lack of response. When I spoke to the manager all they did was refund $25, pathetic. This appears to be a family-run business with very little attention paid to "repeat customers".
- Official Description (provided by the hotel):
- Relish the comforts of home when you choose to stay at our Ramada Limited Santa Cruz. Our hotel's location offers easy access to the Santa Cruz Beach Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Ramada Limited Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed wireless Internet access, USA Today Newspaper and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz Wharf. Our hotel in Santa Cruz, CA has outstanding amenities like an outdoor seasonal heated pool and guest patio. There's even a free continental breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more less
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- Also Known As:
- Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
- Santa Cruz Ramada
- Ramada Santa Cruz