Never actually stayed in our room. I called the day of our arrival to ask for a roll away bed. They said they dont have them and asked how many people. I told them 2 adults and 3 kids. They then told me we couldnt stay because they only allowed 4 people. No where on their website or anywhere else was this stated. The manager said we would be charged for both nights because we didnt give enough notice. I told him I didnt cancel, he wont let me stay. I called Ramada Corp. and they called the manager, Customer Care at Ramada Corp said they didnt know why the manager was being so unreasonable and filled a complaint against this location. The nightmare continued when we showed up at the hotel to have 4 of us stay. The manager and his wife were rude and they made us feel very uncomforable. They never tried to help us come up with a solution or offer to help us find another place to stay.(all the places I called were booked) Needless to say, these two moms and their 3 children under 8 years old had to hit the hwy back home at 11:30PM. Will NEVER go there again!!
- Official Description (provided by the hotel):
- Relish the comforts of home when you choose to stay at our Ramada Limited Santa Cruz. Our hotel's location offers easy access to the Santa Cruz Beach Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Ramada Limited Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed wireless Internet access, USA Today Newspaper and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz Wharf. Our hotel in Santa Cruz, CA has outstanding amenities like an outdoor seasonal heated pool and guest patio. There's even a free continental breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more less
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- Also Known As:
- Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
- Santa Cruz Ramada
- Ramada Santa Cruz