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“Good Valued Hotel” 4 of 5 stars
Review of Hampton Inn Santa Cruz

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Hampton Inn Santa Cruz
Ranked #12 of 53 Hotels in Santa Cruz
Santa Cruz, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Good Valued Hotel”
4 of 5 stars Reviewed September 5, 2013

Located conveniently right of the freeway. Easy access to the hotel, near restaurants. It was very quiet and had a great internet connection. A lot of the parking spots were a little small. The rooms have been updated and were very comfortable. the only drawback was no gym on site, they did give you coupons for a gym down the street.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
2 Thank Don K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, September 6, 2013
Thanks for taking the time to review our hotel! I'm glad you enjoyed your stay with us and that you found our location convenient. Hopefully the next time you're here you can take advantage of our off-site gym, Santa Cruz Power Fitness. Thanks again, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
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English first
Sacramento, United States
1 review
2 of 5 stars Reviewed September 5, 2013

This was the third year we stayed at this Hampton Inn over Labor Day weekend. We stayed 3 nights over labor day. We've always had our reservations about parking and security and realize this is a hotel at the lower end of the Hilton spectrum, but we did not expect to be treated rudely. We asked for an hour late check out thinking it would be no big deal ... we were dismissed with a no with a lame excuse, i.e., all the carpets were being cleaned ... I've been an honors member for over 15 years ... this is not the way to treat a loyal client ... I'll never stay at this particular Hampton Inn again.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Leslie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, September 10, 2013
Thank you for taking the time to review our hotel. I'm sorry that you were disappointed that we could not offer you as late of a checkout as you hoping for. We do try to accommodate requests for late checkouts, but on your date of departure we had contracted an outside maintenance company to clean our carpets, which limited our housekeeping flexibility. I sent you an email last week with an offer to rectify the situation, and am still waiting for your response. I look forward to hearing from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuma, Arizona
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed September 3, 2013

just spent one night here passing through. The room was clean. The staff was attentive and friendly. not much selection for breakfast, but ok, parking was very tight even for compact cars. The pool was nice and warm

Stayed August 2013, traveled as a couple
Helpful?
1 Thank ljmcnally75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, September 5, 2013
Thanks for taking the time to review our hotel. I'm happy to read that you enjoyed your stay with us, and that you took advantage of our indoor heated pool. I hope we have the chance to have you with us again the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles,CA
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed September 3, 2013

The smell of the lobby not only greets you, it slaps in the back of the head. It reminds me of gym locker room. The front desk staff was pleasant, the room was less than standard, don't waste your time with the breakfast offered. If you a HHonors member, stay at the Hilton in Scotts Valley, same price and closer to Santa Cruz than you think.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank SlickAgent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, September 5, 2013
Thank you for taking the time to review our hotel. While I'm pleased that you appreciated our front desk staff, I'm sorry that you were disappointed with your room, although I'm unsure how our room differs from the "standard." Regardless, thank you for staying with us, and I hope that you enjoy your future stays at the Hilton in Scotts Valley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
So-So Cal
Level Contributor
101 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed September 2, 2013

I've learned after many nights as a guest that any Hamper is a crapshoot. The Santa Cruz Hamper is more crap than shoot. They wanted -- and got --a pretty penny for a trying-really-hard-to-get-shabby room jammed hard between Denny's and the main freeway exit ramp to Santa Cruz. On arrival, I wasn't feeling the love. It didn't help that our room was virtually an alcove to the breakfast room. Had we stayed -- and we didn't -- the bed in our ground-floor room was closer to the breakfast bar than many of the tables in the dining area. The room was cramped. You'd have to step outside to change your mind. The sheets and towels were thinning. The shower/tub was slow to drain. We showered, put on fresh clothes, decided life's too short, and left to spend the night elsewhere.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank mvdljca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, September 10, 2013
Thank you for your comments and for taking the time to review our hotel. I'm sorry that you were disappointed by your stay with us. While I'm not sure all the details of your stay are entirely accurate, I do apologize that you were dissatisfied with your room. If you do choose to stay with us again in the future, please let our front desk staff know if a room does not fit your needs and we will do our best to accommodate you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orcutt, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 21, 2013

Good location. Good Price. Clean rooms and friendly staff. Breakfast can use some improvements. I have stayed here a few times for work and I have always had a good experience. Parking in the back could be a little more secure.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Bobbie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, August 22, 2013
Thank you for taking the time to review our hotel! I'm glad that you've been enjoying our your stays at our hotel, and we hope to see you again the next time that you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 16, 2013

Good location, safe, clean & comfortable. Not the best Hampton Inn, but it was OK. Staff was great and very attentive to our needs. Great access to highway and beaches. Breakfast was up to Hampton's standards. Would stay again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Phil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, August 19, 2013
Thank you for taking the time to review our hotel! I'm happy that you enjoyed our staff and location. I hope that we can have you with us again the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Santa Cruz

Property: Hampton Inn Santa Cruz
Address: 1505 Ocean St, Santa Cruz, CA 95060-2826
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Business Center with Internet Access Free Breakfast Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Santa Cruz 3*
Number of rooms: 46
Official Description (provided by the hotel):
Welcome to the Hampton Inn Santa Cruz, a captivating California coast hotel. Treat yourself to our lovely retreat located near everything you'd ever need to make your visit the best it can be. Delight in superb sandy beaches, fascinating local history, out-of-this-world attractions and exceptionally fine dining. Experience a veritable vacation paradise in Santa Cruz. Our hospitable hotel puts you in perfect proximity to the beach, boardwalk and dozens of amazing attractions less than 2 miles away. ... more   less 
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Also Known As:
Hampton Inn Santa Cruz Hotel Santa Cruz
Santa Cruz Hampton Inn

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