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“Inn at Pasatiempo”
Review of Inn at Pasatiempo

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Inn at Pasatiempo
Ranked #16 of 54 Hotels in Santa Cruz
Reviewed August 15, 2012

Great little jewel in the Santa Cruz coastal mountains right off Hwy 17 and only minutes from Santa Cruz sights. Older, but very clean and well kept up facility. All staff members I encountered were well trained, very helpful and friendly (especially London at front desk and Annie at "Peaches")). The restaurant and bar also excellent!

Nick, Laguna Hills, CA

Room Tip: Rooms further from Front desk are more quiet
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  • Stayed: August 2012, traveled on business
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Thank nick f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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332 - 338 of 449 reviews

Reviewed August 1, 2012

My husband and I stayed at the hotel last week on our way to Monterey, CA. We were both pleasantly surprised by how cute and comfortable this hotel is for being an older place. The hotel staff was very helpful and the room was really nice and better than expected. Yes, it is true there is no a/c in the rooms and the room was a little stuffy. We too had to sleep with our window open but this wasn't even a problem because the hotel is located in a very quite and secluded spot off the highway. The pool was exceptional. We would highly recommend this hotel to anybody looking for a good place to stay with a resturant that is out of town away from all the noice.

  • Stayed: July 2012, traveled as a couple
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Thank Sheri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

Expensive is true enough, staff definitely needs training (especially night crew), Hotel rooms need a bit of updating (NO A/C so the rooms become extremely WARM/HOT). I was locked out of my room due to confusion on the staff part and had to walk up two hills in heels (and have not been able to wear matching shoes (cast) for over 6yrs so this was NOT an easy task). Come to find out that the staff person refused me entry into my room and holding my luggage because I was supposed to check out the same day I checked in (so how was I suppose to do that?). Finally able to have this person understand, via having her look up on the registration (search their Computer Database, geezz). And the worst part, she did not even apologise (at 2.30AM). But Adela (Head Front Desk Clerk) was rather upset about what occurred the next morn, so hopefully this issue will NOT occur again. BUT Still..

Room Tip: If one does NOT mind Heat fine. But if one does not care for temps over 20c or so, do NOT stay here...
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  • Stayed: July 2012, traveled solo
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1  Thank arync
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

The good first: comfortable beds and pleasant staff. The reason I am giving it 3 stars, however, is if it is at all warm the room is very stuffy (the overhead fan hardly puts out) and since we had to sleep with the window open for any air circulation we were woken early by people packing and leaving. All of this for $200 per night. Sunday brunch is very good (but costs extra).

Room Tip: Ask for a room facing the pool area.
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  • Stayed: July 2012, traveled with friends
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Thank Kathy405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

We camp in Santa Cruz area every year ...But this year we were only staying a few days so we picked a hotel.We have stayed a few places over the years and not realy wanted to go back ..But this close but out of the way place was great ...Only 3 miles from town fast on and off the highway and CLEAN CLEAN CLEAN...price was as good as anyone in town so why stay in town? We had our two grandkids with us and not a problem..The have a free breakfast (not alot) but enough to get you going...We will never stay anywhere else when in Santa Cruz...Staff was great also....

Room Tip: Our room was on the east side facing the trees..But by the looks of it they were all nice...
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  • Stayed: July 2012, traveled with family
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1  Thank diver00001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnAtPasatiempo, Public Relations Manager at Inn at Pasatiempo, responded to this reviewResponded August 7, 2012

Thank you for your valuable feedback. We are very pleased to hear that you enjoyed your stay with us. We find pleasure in reading and hearing what great experiences our valued guests have had with us. We look forward to your next stay with us.

Yours in Hospitality,

Inn at Pasatiempo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2012

There is something seriously wrong with the creepy management of this awful hotel.We stayed here years ago and it was fine. But when we recently went there we were shocked how downhill it has gone. The carpet is so filthy you can't walk on on it in bare feet. The towels are paper thin and the bedspread stained. Other people staying there were also complaining. The manager, a woman named Vicki, could care less about customer service. Worse, she is frauding credit cards with bogus charges. We had friends who were charged for a hair dryer they never saw in the room. They told us of others who were charged for smoking in room although they do not smoke. She must be pocketing this fraudulent money because it is not going into the care and upkeep of the hotel. We hope she gets caught.

  • Stayed: March 2012, traveled with friends
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5  Thank Warningtoall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnAtPasatiempo, Public Relations Manager at Inn at Pasatiempo, responded to this reviewResponded July 25, 2012

We are very sorry that your experience with us was less than satisfactory. We appreciate all of our valued guests feedback and suggestions and consider them with the strong intention of improvement and progress. With that said, the accusations presented here are inaccurate and misleading. We are taking this situation very seriously and have spoken with both parties on several occasions. We pride ourselves in providing exceptional service to all guests alike. We intend to resolve this issue at hand and will continue to implement all of our policies as we see fit. We want to provide a safe, healthy, and enjoyable environment to all guests at all times. Our credible hospitality still stands strong and we take much pride in that. Thank you for extending your concern and we look forward to resolving this issue in the near future.

Yours in Hospitality,
The Inn at Pasatiempo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2012

on graduation week-end, we got to spend over $200 for normally a $120 room, in the older bldg. This was the worst hotel experience ever, with the water heater (they called it the boiler room, but it's just a water heater) motor buzzing all night. The staff is used to this complaint, since different guests got the same stock reply at the front desk. Also, the sheets smelled real musty. If you stay at this place, spend a little more for the newer bldg, overlooking the pool. btw, the pool was well maintained, perfect for a hot day, however, we had to exit by 12:30 for a reserved event. The only compensation I was offered was "no charge for the roll-away bed". Not a good Inn.

Room Tip: Newer bldg (closer to town)
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  • Stayed: June 2012, traveled as a couple
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2  Thank Larry2245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn at Pasatiempo

Address: 555 Highway 17, Santa Cruz, CA 95060-1812
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 54 Hotels in Santa Cruz
Price Range: $118 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Inn at Pasatiempo 2.5*
Number of rooms: 54
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Also Known As:
Inn At Pasatiempo Hotel Santa Cruz
Staybridge Suites Santa Cruz
Hotel At Pasatiempo
The Inn At Pasatiempo
Inn Pasatiempo

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