My introduction to the hotel was through a phone call to see when I could check in. I was met with enthusiasm; a person who really cares named Katrina. I found out that she is the front manager there. However, almost everyone there was really ready to help. The electronic devices had to be repaired due to other guests breaking things (reason for missing star in rating); the head of maintenance was ready to do whatever it took to get things right.
There were genuine smiles there and a great specific example of the support is that I had left some articles of clothing hanging in the closet after I had left. Katrina, with her personal touch, packed the items and shipped them to my home. Unreal! in today’s impersonal business environment.More
- Free Wifi
- Free Parking