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“Nice one night stay” 4 of 5 stars
Review of Holiday Inn Express Santa Cruz

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Holiday Inn Express Santa Cruz
Ranked #14 of 54 Hotels in Santa Cruz
Denver, Colorado
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nice one night stay”
4 of 5 stars Reviewed October 10, 2013

The front desk clerk (Katrina) who checked us in was very good. She told us where to park with larger parking spaces, gave us directions to the Boardwalk and Wharf. Also told us it was cheaper to park at the wharf instead of the boardwalk. The room was clean and modern. The hotel can be a little hard to spot as no big sign outside that can be really seen in advance as approaching the hotel. The sign in the parking lot can be blocked by a vehicle in the parking lot. The morning breakfast is okay. It is enough to get you going in the morning. You will need a car to get to the boardwalk and/ or wharf. Not much as far as attractions to walk to from hotel. Hotel located on a main st.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jjones4180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M D, General Manager at Holiday Inn Express Santa Cruz, responded to this review, February 3, 2014
Dear jjones4180,

Thank you for taking the time to review us and share your experience. Our Guest Service team is truly amazing and has all the information any traveler could want about Santa Cruz and the surrounding areas. We love sharing about our town and how our central location is worthy of always staying with us. Thank you for choosing us and I hope you visit us again soon.

Thank you very much,
Michael Meredith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
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1 review
5 of 5 stars Reviewed September 22, 2013

Joe Bomgren guest services: Excellent! Had a King Suite in minutes after leaving the Scotts Valley Hilton dissatisfied as they 'lost our reservation'. Very happy that we tried the Holiday Inn Express. Clean and conveniently located. 5 stars.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KSavel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M D, General Manager at Holiday Inn Express Santa Cruz, responded to this review, February 3, 2014
Ksavel,

Thank you so much for the wonderful review! I am glad that my team could turn around a bad day for you and that you enjoyed our hotel so much. A great team always pays attention to details and insures that reservations are honored. I am sorry this was not done for you at your first choice but you will always stay smart when choosing any IHG brand hotel and stay impressed after you stay with us.

Come back and visit soon, we look forward to another winning experience.

Yours,
Michael Meredith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

This was our second stay at this hotel. We visited this hotel 2 years ago. And the fact that we chose this hotel again was because of the good service, the very clean rooms, the big complimentary breakfest and the space in the rooms. In 2 years nothing has changed and its still as good as it was. Breakfest here is one of the most luxurious complimentary breakfest I've ever had in hotels. And the staff who would taking care off breakfest weared even hairnets to protect the food from hair!

We had a reservation for a double queensize room but by arrival we decided to do an upgrade for a suite and this was not a problem at all.

The location of this hotel might be a disadvantage if you havent a car and like to go downtown.
But by car everything is possible.

Extra asset: this hotel had a heated pool.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank M R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M D, General Manager at Holiday Inn Express Santa Cruz, responded to this review, February 3, 2014
Dear M R,

So happy to have you stay with us again. Stay impressed is not just a motto, it is our lifestyle and you can always count on that consistency from our team. I will be celebrating your experience with our team. I know that if there is anything you ever need in your Santa Cruz home you can count on us. See you again soon, and thank you so much for your feedback and taking the time to share.

Yours,
Michael Meredith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Esparto, California
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 8, 2013

we were attending a family wedding. the hotel is not in the best location however we walked the area for dinner and felt quite safe. There are local coffee places, family restaurants, and a great ice cream shop. The hotel staff was amazing. We had scrambled to get ready for the wedding and left rooms in a disarray. We requested clean towels and new linen only. However the staff completely put our room back in order. It was a lovely surprise after a long day. Breakfast was good. Pool area was nice.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cme51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M D, General Manager at Holiday Inn Express Santa Cruz, responded to this review, February 3, 2014
Dear cme51,

Thank you for the amazing comments! I am so excited to see that we not only met your needs but truly exceeded your expectations. We take our guests experiences personally and want to see everybody leave feeling smart and impressed with their choice and of course inspired by our service.

Our rooms are always clean, fresh, and created so you can be you. Come visit us again soon as you preferred hotel of choice in Santa Cruz.

Yours,
Michael Meredith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 4, 2013

We stayed at this hotel for just one night on our way to Berkeley (Go Bears!).
We arrived late and were greeted by a very nice and enthusiastic employee named Ivan.
I think he sensed my fatigue and was so efficient, and positive! In fact his attitude is the reason I am writing a review. He upgraded us to a slightly bigger room, and made us feel special.
The room was large and clean. We also appreciated the lighted,unground parking lot.
We will stay here again in the future! Thanks Ivan!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M D, General Manager at Holiday Inn Express Santa Cruz, responded to this review, February 3, 2014
Dear KMCK555,

If your feeling weary, worn out, or just plain tired you will always be met with a smile and empathy from our team. We want our guests to feel like they can be themselves at all times and when you need some pick me up, we have it in large doses. When you just need some quiet time, we will clear the way so you stay relaxed.

Your feedback drives our hotel and we will be celebrating you experience with our team so that every time you come back you know their will be a smiling face waiting to assist you.

Sincerely,
Michael Meredith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 29, 2013

Great little hotel. Lovely room and very friendly staff. We wanted somewhere for a couple of nights on the coast before heading home from San Francisco airport and this was perfect. Would definitely return.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ChrMcG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M D, General Manager at Holiday Inn Express Santa Cruz, responded to this review, February 3, 2014
Dear ChrMcG,

Thank you for your feedback. It was short and sweet but we really appreciate you taking the time to share with us. We appreciate you staying with us and I love that when your here again we can count on being your preferred hotel of choice.

Wishing you many safe travels in the future, and speedy and soon visit back to Santa Cruz..

Yours,
Michael Meredith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Oregon
Level Contributor
5 reviews
5 of 5 stars Reviewed August 27, 2013

This hotel was great, the service was excellent. Barbara in housekeeping was so friendly and nice.
She kept the room very nice and always checked to make sure we had everything we needed.
When we met in the hall she was so pleasant and was always smiling. Nice to see someone happy at her job. The breakfast was fantastic, Biscuits and gravy eggs and pancakes and fresh fruit.
Great coffee and the staff keeps the food well stocked.
Check out was painless.
I did not try the pool but my wife liked the fitness room and suana.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rosmary_I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M D, General Manager at Holiday Inn Express Santa Cruz, responded to this review, February 3, 2014
Dear Rosmary_I,

We never deter from our goal of creating inspirational stays for our guests. Our team are driven by our guest's experiences and we love when they stay and share their feedback like you have. I am so glad to see that you loved our staff and your stay. The breakfast is truly one of our best features and the cinnamon rolls are to die for!

Thank you for staying with us, and I appreciate personally you taking the time to share about your happy visit with us. Come home again soon, we look forward to seeing you again!

Creating Great Hotels Guests Love,
Michael Meredith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Santa Cruz

Property: Holiday Inn Express Santa Cruz
Address: 1410 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 54 Hotels in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
You can relish the comforts of home when you choose to stay at our Holiday Inn Express® Hotel & Suites Santa Cruz. Our hotel's location offers easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Our new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf.Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more   less 
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Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz

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