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“Pleasent Place”

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Holiday Inn Express Santa Cruz
Ranked #18 of 54 Hotels in Santa Cruz
Reviewed February 4, 2013

The location is a little dicey,but that's where the complaints end. Nice hotel,fairly new,very pleasant staff and quite helpful. Breakfast was nice and the D/R was pleasant. A nice touch was the bottle os water at check in and check out.

  • Stayed: January 2013, traveled as a couple
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Thank Appleation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded February 12, 2013

Dear Appleation,

Thank you for your amazing review. I was glad to read that our team had exceeded your expectations in making your stay so great. We enjoy being proactive and knowing what our guests need to make their time here well spent. As a traveler myself I know the importance of feeling like I can be myself wherever I am and counting on my surrondings being upbeat and friendly to make a busy day smooth and problem free. I am glad to hear that we succeeded in making you love your new Santa Cruz home away from home. My team looks forward to your return and sharing with you some new amazing things about our hotel and team.

Yours,
Michael Meredith
General Manager

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303 - 309 of 524 reviews

Reviewed January 30, 2013

I've stayed at this hotel three times and always had a great night's sleep. Queen beds are comfy and inviting. Room and bathroom not oversized but just right for a night or two - and in Santa Cruz, you'll probably spend more time in the city than the hotel! Front desk staff always cheerful and helpful. Workout room is decent with TV, towels and water. Hot breakfast each morning...not gourmet but very adequate. Eggs, biscuits, sausage (alternates with bacon), juices, oatmeal, cereals, yogurts, breads. Hotel is right off Hwy 1 as you enter Santa Cruz, careful or you'll miss it. Parking underground requires a little agility but is well light, camera-monitored, and access via elevator to the hotel is safeguarded - requires your hotel key. Walking distance to the SC diner, featured on Diners, Drive-Ins and Dives, is a "must visit". Has a little of everything, fast service and very reasonable prices. In sum, you can find cheaper places to stay in SC but they are not as clean and comfortable. You can also stay at much more expensive hotels. This HI is a great value, and I place to stay here when I return to SC again.

  • Stayed: January 2013, traveled solo
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Thank 1polomom2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded February 12, 2013

Dear 1_Polo_mom_,

Thank you so much for your kind words. Your loyalty means so much to us and confirms that we are creating Great Hotels Guests Love! Let me know how my team can earn that perfect score from you the next time you are in town. We strive for perfection, and for guests as wondeful as ours are we want them to leave feeling inspired. I look forward to your return back to your Santa Cruz home.

Michael Meredith
General Manager

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Reviewed January 27, 2013

We were attending a wedding in the area and decided to stay at this hotel as it was very convenient to the Pasatiempo wedding reception location. The greeting from the hotel clerk was pleasant and welcoming. We were able to check in just a little bit early which was helpful. Rooms were clean and adequate size. Breakfast had a wide variety of items. Will keep this one on the list should we return to the area.

  • Stayed: January 2013, traveled with family
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Thank Ksr1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded January 28, 2013

Dear Ksr1011,

CONGRATULATIONS on the family/friends wedding! I hope it was an amazing experience for you and yours. Thank you for taking the time to say so many nice things about our staff and our hotel. One of our favorite things we hear is the great appreciation for our central location and our dedicated guest experience champions at the front desk. When you decide to return to Santa Cruz as I am sure you will sometime soon please do always consider us for lodging needs as we would take great joy in your continued loyalty!

Looking forward to your return,
Michael Meredith
General Manager

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Reviewed January 26, 2013

Located with easy access to the highway to get you on your way anywhere in the Central Coast. It is fairly new and the rooms are clean and nice. The service is great and the value incredible. Only a 5 minute drive from downtown Santa Cruz and close to everything. I have stayed here 5 times and will again.

  • Stayed: January 2013, traveled with family
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Thank bighairyarab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded January 28, 2013

Thank you!

We appreciate you taking the time to be a loyal guest of ours so many times. As you have appreciated our easy access to "everything Santa Cruz" we appreciate your love of our hotel even more. Keep coming back because we appreciate you for being you, and wanting to stay impressed. I look forward to your many happy trips to our home town.

Thank you again,
Michael Meredith
General Manager

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Reviewed January 25, 2013

we were not able to stay at this hotel, but Andrew Peterson was awesome, as the hotel was sold out but told us about "Hotel Paradox" and called and got us reservations and told us how good the hotel would be and recommended highly. Thank you Andrew, this is to let your management know how much we appreciated you going above and beyond your job. You could have just as easy said you were booked and left it there.

  • Stayed: January 2013, traveled as a couple
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Thank kim092663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded January 28, 2013

Dear kim092663,

I am so sorry we were not able to have you as a guest at our hotel due to the busy weekend but I am sure you were equally impressed with our sister hotel The Hotel Paradox. Thank you for taking the time to acknowledge the amazing service our front desk strives to give anybody who comes to Santa Cruz. I look forward to your next visit to our town where I hope very much you consider coming back and seeing us again as your first option for you trip needs. Your feedback is truly inspirational for our team.

Warm regards,
Michael Meredith
General Manager

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Reviewed January 23, 2013

The rooms were large, clean and comfortable. The staff was helpful and the breakfast choices were varied and enjoyable. The only downside is the location making it a little difficult to enter from the I-1 or I-17 without having to go past the hotel and making a U-turn. However, this is only a mild inconvenience. I though the quality of the hotel was excellent for the cost.

  • Stayed: January 2013, traveled with friends
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Thank Franklin20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded January 25, 2013

Dear Franklin20,

Thank you so much for the kind words. Our breakfast staff, great room, breakfast selection, and ingredients are all a great source of pride at the Holiday Inn Express. To hear you enjoyed it so much let's us know we are on track to continue creating a Great Hotel Guests Love. Your feedback is our most important tool and we use it to continue to better or team and your experience. Thank you so much for using your valuable team to share what a great experience you had and I look forward to you visiting again where no doubt you will enjoy another fantastic time in Santa Cruz.

Warm regards,
Michael Meredith
General Manager

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Reviewed January 6, 2013

I stayed for 1 night at Holiday Inn express as part of a leisure trip to west coast. This hotel is very convenient, clean, quiet. The staff are very friendly. It is close to everything in Santa Cruz. Mystery spot is 10 minutes drive from here , so is the downtown and boardwalk. Overall a very pleasant experience.

  • Stayed: December 2012, traveled as a couple
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1  Thank Amar_rdu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this reviewResponded January 25, 2013

amaresh_t2000,

You are so right! Our guests do enjoy the central location to all the destination spots in the Santa Cruz area like the amazing Mystery Spot. We truly appreciate you taking the time to share your experience with us and others about your great time in Santa Cruz. I hope that when returning to our beautiful coastal town that you once again consider us when staying as our ever friendly staff would very much look forward to you visiting with us again.

Wishing you many inspiring travels!

Michael Meredith
General Manager

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Additional Information about Holiday Inn Express Santa Cruz

Address: 1410 Ocean St., Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 54 Hotels in Santa Cruz
Price Range: $131 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
You can relish the comforts of home when you choose to stay at our Holiday Inn Express® Hotel & Suites Santa Cruz. Our hotel's location offers easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Our new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf.Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more   less 
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Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz

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