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“Nice hotel for the value!”

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Holiday Inn Express Santa Cruz
Ranked #16 of 54 Hotels in Santa Cruz
Westfield, Massachusetts
Level Contributor
237 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Nice hotel for the value!”
4 of 5 bubbles Reviewed August 2, 2011

This is a very decent hotel for the value. The hotel is very clean. The free breakfast in the morning is fairly good. The front desk staff was very helpful throughout my stay. The beds were very comfortable.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank goodshink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, August 4, 2011
Thank you so much for staying with us and for your review. We hope you continue to stay with us anytime you are in Santa Cruz!
Regards,
Angelica Rivera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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503 reviews from our community

Traveler rating
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See reviews for
219
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
San Francisco, California
1 review
5 of 5 bubbles Reviewed July 27, 2011

The General Manager, Angelica was really nice to upgrade us in a King Suite and the room was AMAZING! My 14 month old son loves the huge space. Their mattress is so comfortable, I asked the staff about the specific brand and told her that we will buy Serta mattress immediately :-). The front desk staff, Tanya who welcome us in and checked us out was very friendly and helpful. Complimentary breakfast was delicious (love the pancake maker!).
This is my son's first overnight away from home and he had an amazing experience!
Will come back again really soon.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jlancin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, August 4, 2011
Thank you for sharing your experience with us on TripAdvisor. We are delighted you had such a great stay! I have shared your comments about Tanya with her and the rest of the team. We are SO proud of her! We hope to see you again soon!
Best,
Angelica
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Grand Rapids, MI
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 26, 2011

After long hours of traveling we were happy to finally arrive. The hotel was in a great location for us. The staff was very helpful and they provided a very nice breakfast.
The rooms are updated and clean. Nice place.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nieuwcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, August 4, 2011
Thank you for staying Smart at our Holiday Inn Express & Suites Santa Cruz, we hope to have you again soon!
If there is anything I can do to assist you further, please call me at 831.295.6001.
Regards,
Angelica Rivera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed July 25, 2011

I don't sleep so well in Hotels...but I slept so good, nice and quiet area. Great bed. You can tell it's still very new. Nice decor. Staff very accomodating when I asked for extra towels. Nice pool area and hot tub! Great stay!

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Andreamy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, August 4, 2011
Thank you for staying with us! Please come stay with us any time you need that extra hour of sleep!
We hope to see you again soon! :)
Best,
Angelica, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay Area, CA
Level Contributor
56 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed July 24, 2011

We booked a room with two queens, and were happy to find we also had a sofa bed for our family of four. Breakfast was standard Holiday Inn Express fare. The front desk had printed directions to attractions and were helpful. I'd add to the parking garage horror stories, that the exit from the garage is such that we loudly thunked the undercarriage of our Camry whenever exiting. Poorly designed... but this could be easily fixed.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank wishIwerent_here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, August 4, 2011
Thank you for staying with us and for commenting on the great service you received from us! I have forwarded your comments to our ownership; I know they share our vision of providing the best guest experience possible. We will take the necessary steps to address the parking lot issue. If you have a moment and would like to chat, please call me at 831.295.6001. Thank you!
Best Regards,
Angelica Rivera, General Manager
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Santa Clara, California
1 review
5 of 5 bubbles Reviewed July 22, 2011

My last stay at a Holiday Inn was in 1972, when all I cared was if they had a pool or not. Ah, simpler times.

Well, this Holiday Inn does have a pool. They also have excellent rooms with a sitting area and workspace, a very nice bathroom with adjustable shower heads, hair dryers and iron/ironing boards in the room, iHome docking stations (adjustable for your iPad or iPhone) and a 32 inch flatscreen TV with a number of channels. Big plus is the free wireless and wired internet plus a complimentary bottle of water on arrival.

Their complimentary continental was pretty well stocked - hot selections like pancakes (a machine - very cool), cheese omelettes and biscuits and gravy and cinnamon rolls). They also had hard boiled eggs and a variety of cereals. Coffee and teas were available throughout the day.

Staff were very attentive and helpful. They had printed directions to the restaurant I was going without prompting. The housekeeping staff and the attendants at breakfast were very pleasant as well.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pmf95050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, Illinois, USA
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 21, 2011

This was a nice hotel, not 4 star so don't expect that. It is new, the rooms are are nice. The parking lot downstairs is so small it was very hard to park a large car. The suite is not worth the extra money. It is nothing more than a double with a sofa bed (along with a sink/fridge). It is one big room, not seperated at all. That was a little disapointing. The breakfast is delicious! The staff was great. It is not walking distance to the boardwalk (nor would I even try because kind of a sketchy area).

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank lldcs11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, August 4, 2011
Thank you for sharing with others about your experience at our hotel, I am so glad you loved our breakfast! Our pancakes are a hit!
Something great & new to the city is a Trolley Service that runs from Downtown Santa Cruz to the beach & Boardwalk. Its only $0.25 per ride. Our guests enjoy walking downtown or parking downtown and taking the trolley to the Boardwalk and the beach. We hope to see you again!
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Additional Information about Holiday Inn Express Santa Cruz

Property: Holiday Inn Express Santa Cruz
Address: 1410 Ocean St, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 54 Hotels in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
You can relish the comforts of home when you choose to stay at our Holiday Inn Express® Hotel & Suites Santa Cruz. Our hotel's location offers easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Our new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf.Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more   less 
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Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz

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