I was really looking forward to this hotel, we had called the night before to book a room, gave a credit card number to hold the room and were assured that all was booked. We arrived to find that we didn't have a booking, thankfully a room was available but at a different rate to what had been quoted. The receptionist quickly adjusted the price to reflect what had been quoted and gave us free parking as compensation.
The room was fine, great ocean views, very comfy beds, very clean, everything worked as it should, decoration was new and fresh. It was very noisy at night, being close to the ice machine made sure we were kept awake frequently, we could have called for another room but as we were staying for just night it seemed not worth the effort.
When we checked out the receptionist had obviously not been made aware of the issues the day before and charged us for parking, she adjusted it when we explained but I dont feel we we should have been explaining this over and over again. Its a small point but having the original hassles on arrival we were possible more sensitive to these things.
To summarize, all the staff individually were fine, it was the organisation, communication (or lack of) and systems that let the hotel down.
I just didn't feel it was worth the money and I cant see any reason that we would return
- Official Description (provided by the hotel):
- A fun culmination between the beach and the slightly offbeat town of Santa Cruz, the Dream Inn is the ideal destination for a weekend escape, corporate event, family vacation or a romantic getaway. ... more less
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- Also Known As:
- Dream Inn, a Joie De Vivre Hotel Hotel Santa Cruz
- Dream Hotel Santa Cruz
- Coast Santa Cruz Hotel