We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst Place I've Ever Stayed!!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Lanai Lodge Santa Cruz
Ranked #10 of 15 Santa Cruz B&B and Inns
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst Place I've Ever Stayed!!!”
Reviewed September 30, 2008

I am part of a large group of people that goes to Santa Cruz yearly (my second year in a row) for a cheer competition. We booked with Econo Lodge last year (same place, different name & owners), and our stay was fine. It was an older place, but it was kept up, was clean, and the price was right so there were no complaints from any of us staying there, which is why we booked again this year. WELL... First of all, when they say your room rate is $115, DONT BE FOOLED! That does not include kids! When you get there, you are charged per child. Under 10 is $10 per kid, and 10 and over are $25 per kid!!! It was late when we got there (around 8 p.m.) and everyone else was booked so we had no choice but to pay and stay there. Unfortunately, that's not all. Once we got to our rooms they smelled bad (we confirmed it was nonsmoking but we had ashtrays in both of our rooms). In my room the bathroom door didn't have a door knob but did have a square cut out of it in it's place, the toilet did not flush without us having to open the top and fix it, the sliding glass door opened fine but when we went to shut it it would barely shut and wouldn't lock, and there was some disgusting spot on the couch which looked fresh so obviously they don't clean the rooms well. One more thing, last year when we stayed they let us keep our cars parked in the parking lot all day for free while we were at the boardwalk. This time, however, even though the lot was almost empty by 11 a.m., if you want to keep your car there you have to pay $10. To me, these people are not accommodating at all, are greedy, and could not care less about their customers. Needless to say, we will not be staying there in the future, and I advise all that read this to make the same decision before you're stuck dealing with this kind of customer service, which was HORRIBLE.

  • Liked — Not a thing
  • Disliked — Terrible customer service, false rates, lack of cleanliness, everything
  • Stayed September 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1 Thank Traveling_girl69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

52 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hotels you might also like...
Travelers also viewed these Santa Cruz hotels
0.2 mi away
Dream Inn
Dream Inn
#2 of 54 in Santa Cruz
1,446 reviews
0.2 mi away
Coastview Inn
Coastview Inn
#24 of 54 in Santa Cruz
300 reviews
0.4 mi away
Comfort Inn Beach/Boardwalk Area
Show Prices
Show Prices
Show Prices
0.1 mi away
Ocean Pacific Lodge
Ocean Pacific Lodge
#22 of 54 in Santa Cruz
362 reviews
0.3 mi away
Sea & Sand Inn
Sea & Sand Inn
#1 of 54 in Santa Cruz
432 reviews
0.2 mi away
Seaway Inn
Seaway Inn
#11 of 54 in Santa Cruz
295 reviews
Show Prices
Show Prices
Show Prices

Been to Lanai Lodge Santa Cruz? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lanai Lodge Santa Cruz

Property: Lanai Lodge Santa Cruz
Address: 550 Second St, Santa Cruz, CA 95060
Location: United States > California > Santa Cruz
Free Breakfast Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #10 of 15 B&Bs / Inns in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Lanai Lodge Santa Cruz 2*
Number of rooms: 20
Official Description (provided by the hotel):
Just minutes to the University of California-Santa Cruz and the beach, the Lanai Lodge, a Magnuson Hotels affiliate, is just minutes to various attractions including Natural Bridge, Cowell Redwoods State Park, golfing, museums, shopping, boating, and a wide variety of restaurants to choose from. Guests will enjoy comfortable rooms with a continental breakfast each morning, a seasonal outdoor heated pool and sundeck, ocean view rooms, and free wireless internet. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Hotels.com, Booking.com, Priceline and Cheap Tickets so you can book your Lanai Lodge Santa Cruz reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lanai Lodge Santa Cruz Hotel Santa Cruz

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing