This was my second stay in the last 7 months (out of necessity) at this motel and the same desk clerk (man) checked me in both times. On July 20, 2013 and last December the front desk clerk was not helpful, welcoming or friendly either time. The motel policy states on their web site that check-in starts at 1 PM. I arrived around that time and was told the room was not ready. It was still being cleaned and to come back in about an hour. When I came back, it was ready. When I was there last December, I noticed rooms being cleaned even into the early evening.
On July 20, 2013 the front desk clerk told me check-in is at 2 PM, not 1 PM even though I told him when I booked it, their polciy stated 1 PM. He did NOT care. I had driven 7 hrs. from AZ and needed to use the restroom. Since my room was not ready, I asked if there was one I could use. The desk clerk said there was none. I asked the person cleaning my room if I could use a restroom somewhere, and she said (in English) that she did not speak English even though she apparently understood me. I'm sure if I should happen to be even 1 minute late checking OUT, they would have charged me, yet for the inconvenience of not being able to check IN according to their 1 PM policy, they offered nothing to help, not even the use of the office restroom!
From their web site: Policies of Santa Clarita Motel
1:00 PM - 11:30 PM hours
11:00 AM - 11:30 AM hours
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- Also Known As:
- Santa Clarita Hotel Santa Clarita