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Embassy Suites by Hilton Valencia
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Reviews (1,002)
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Reviewed December 28, 2011

We stayed at this hotel on December 26th with a plan to visit Magic Mountain for one day. The hotel was in beautiful condition and we had four of us in a two room suite. The manager's reception was great, the outdoor pool was heated and they actually had a restaurant on-site so you didn't have to leave (we ordered two of the flat bread pizzas - yum!). We were on the third floor and it was relatively quiet (we could hear people loudly walking by in the hallway). We always travel with earplugs because you never know what to expect. The breakfast the following morning was smooth and we booked the shuttle to Magic Mountain. The Embassy Suites shuttle was very timely and the way to go (parking at MM is $15). No complaints, I would stay here again without thinking twice. One comment - do not forget to tip the staff at the manager's reception and breakfast - staff works hard and I'm sure they appreciate any little extra.

  • Stayed: December 2011, traveled with family
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Thank TulaKitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2011

I loved the water pressure and the various settings on that shower head. Haha...the first thing I talk about is the shower and the water pressure. Anyways, the room was great - the usual 2-room. Wifi is extra, cooked-to-order breakfast is included, and you've got free parking.

Breakfast should be longer or at least staggered at different times for guests. There seemed to be way too many people there having breakfast. I think guests from the Courtyard next door were there too. There's no way to check to make sure you're actually staying there. We ended up eating in a sitting/lounging area because it was crowded.

Room Tip: Ask for a high floor and somewhat closer to the elevators. Also, ask for a room with a view of the exterior or parking lot. You DON'T want a room where your windows are overlooking the pool/hot tub area especially with screaming kids and teenagers.
  • Stayed: December 2011, traveled with family
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Thank Carino_Will_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2011

Great place rooms were smaller than other Embassy suites bad have everything the others have
we were on the 2nd floor but on the final night we had people which sounded like running above us for hours, so I would ask for a top floor room
reception was great and very friendly
breakfast was very good but missing muffins and danish as we have had at other embassy suites
rooms were very clean but contained little bit of damage small things but these will need to be kept up to maintain the hotel looking fresh
nice looking heated pool!
close to magic mountain which is why we stayed this is why I thought is was

Room Tip: ask for top floor
  • Stayed: December 2011, traveled as a couple
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Thank mattanddan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2011

The price was right. But imagine a medocore Days Inn or Comfort Suite version of Embassy Suites.

We stayed four nights in 3 different rooms. First night Hotwire, then next night on our own so had to move rooms, extended another two nights and were moved again.

ROOMS - Beds were comfortable. The rooms were not updated and well worn. Torn carpet, broken lamps, worn cushions on couch, and scratched furniture. The pull out sofa bed was badly stained and would not be comfortable for more than one person for more than one night.

SERVICE -- The service was poor as the property seemed badly under staffed. Again think Franchise Motel quality. We were hard pressed to get our room cleaned or even non dairy creamer for our coffee at Obbreakfast even though we asked several times and spoke with management.

FOOD -- We ate all our meals on property all four days. The food was hit and miss. Some things were goods, others merely ok. Again service was poor to being under staffed. The even receptions were a JOKE with stale chips with Nacho sauce and Chex Mix as all that was put out. And even those ran out without being refilled.

WORST PART OF ALL -- The front desk manager came to our room at 9 pm saying our credit card would not work. I thought he was going to throw us out considering how upset he was. I logged on my computer and saw where they had exhausted my credit limit with authorizations totally many hundreds more than our bill totaled. I spent the rest of the night creating an Excel spreadsheet and printing out copies if my credit card charges to doent their errors. They owed us $600+. It was a mess and very stressful.

WATCH YOUR BILL AND MAKE SURE YOU HAVE LOTS OF CREDIT AVAAE FOR ALL THEIR BILLING ERRORS.

  • Stayed: November 2011
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Thank 4hearts1mission
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2011

Rooms are nice, if a little small for an Embassy Suites. Staff was polite and helpful. Reception was very good in the bar area. Nice location near I-5, but no noise from the freeway. Breakfast was good, and the gentleman they had cooking to order was very nice and catered to several special requests that I could see. Neighborhood is newer and feels very safe. Overall a very good stay for $103 after taxes.

  • Stayed: December 2011, traveled with family
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1  Thank kings_29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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