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“Excellent customer service, Very clean and Great Location”
5 of 5 bubbles Review of Hotel E Real

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Hotel E Real
Ranked #18 of 32 Hotels in Santa Clara
Fremont, California
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent customer service, Very clean and Great Location”
5 of 5 bubbles Reviewed July 29, 2010

Vagabond on El Camino in Santa Clara is perfect location for the family vacation. Great America theme park, Winchester Mystery house, Santa Cruz beach and so many other bay area attractions are in the vicinity. The hotel had all the ammenities and very spacious room. The breakfast served in the morning was one of its kind. These small little things made by stay very pleasant and I would recommend it to all my friends.

Very pleasant staff and the rooms were neat and clean.

  • Stayed May 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Customer45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDept, Guest Relations Manager at Hotel E Real, responded to this review, February 18, 2013
Thanks for sharing your comments! We’re very happy to hear about your amazing experience at our hotel. As you mentioned, we offer clean, fresh rooms. Lovely view and exceptional customer service at a very reasonable price! What else can you ask for? We’re glad you had an enjoyable stay! We look forward to seeing you again on your next trip to Santa Clara!
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207 reviews from our community

Traveler rating
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    32
    19
    35
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
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English first
FLA
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed April 7, 2010

Reserved a non smoking room- arrived, no non smoking room available. Night clerk was quite rude. Told me there was nothing he could do & I should go somewhere else. The place was noisy- seemed to be party central. The bed sheets were stained or hadn't been changed. There were also holes in them. The white towels were so stained they were yellow in spots & felt like burlap. I turned on the TV to drown out the people partying & nothing- Was told there was a problem with the cable. That breakfast they have- frozen waffles, instant oatmeal & toast. The coffee tasted like it had been in the pot for a week.
I will not be returning to this place.

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank unhappytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurenPaul, Guest Relations Manager at Hotel E Real, responded to this review, May 24, 2010
Thank you for taking the time to express concerns about your recent stay. Although I do not know the particulars of your reservation, I would like to try and address these concerns for you. We do our best to accommodate room type preferences, unfortunately one was unavailable due to unforeseen circumstances at check-in. At this point, as you pointed out, our clerk did offer to release your reservation free of penalties.

We are required to meet stringent brand standards with regards to the quality of our linens and towels, and I am sorry if you felt that these items in your room were not of a sufficient quality level or otherwise did not meet our usually high standards. Management has immediately responded to these issues. Regarding your concern over the noise and “partying” at the property, we always encourage guests to advise the Front Desk agent (available 24/7) of any disturbances. We will always respond immediately and remedy the situation in a way that ensures the comfort of our guests.

Our breakfast options are simple but fresh and thanks to suggestions such as yours, we have been able to upgrade our current selection. We can assure you that we follow a daily cleaning regime of all our breakfast equipment as mandated by the state health department and we have always received an A grade from the health department.

Warm Regards,
Management
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Travelers are raving about these Santa Clara hotels

Mt. Shasta, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 19, 2010

My husband and I come to Santa Clara often to visit relatives. We have a medium sized dog and found that Vagabond Inn was the only hotel that would accept him. The room was nice with a microwave and refrigerator and big kingsized bed.
The wifi internet worked very well.
BUT the sign out front advertizes a waffle breakfast. My husband was excited about that because he had experienced a nice breakfast room with a waffle maker and other possilities, like yoghurt and hard boiled eggs at other Vagabond Inns and other hotels down the street (that don't allow dogs anymore). We were surprised to find little toaster waffles and nothing else (except syrup.) There were no tables to sit at and we had to take the waffles back to our room which also had no table.
We'll probably stay here again because of the dog policy, but beware of the breakfast ruse.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ecopam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaurenPaul, Guest Relations Manager at Hotel E Real, responded to this review, May 19, 2010
Thank you very much for your feedback regarding the quality of our pet-friendly rooms and guest amenities! We are glad that you were satisfied with our hotel. Please note that we have recently upgraded our breakfast: We do not serve frozen waffles – we now offer our guests make-them-yourself Belgian waffles, toast with jam and butter, fresh pastries, hot & cold cereals and a beverage selection including juice, teas and coffee. We do have it keep it simple in order to keep costs down to our guests, and we are similarly sorry that you found it inconvenient not to have a dining facility. We provide trays in all guest rooms so that guests may enjoy their breakfast poolside or in the comfort of their rooms. We are continually accepting feedback from our patrons on how to improve our breakfast selection and overall guest experience. Thank you for your comments.

Warm Regards,

Management
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USA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 18, 2009

Our first room was non-smoking but smelt like that horrible old smoke smell. Our cable was out but got fixed then went out again so we got swapped to a different room which was good because it was a bigger bed.

Spacious room.

Hot waffles, toast, porridge, fruit, juice and danishes for breakfast.

Comfortable bed. Clean. Laundry facilities. Bus stop close by and supermarket.

Not too much noise apart from the builders behind the Inn.

The restaurant in front does good breakfast.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oeflyingkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alondra_vazquez, Guest Relations Manager at Hotel E Real, responded to this review, June 30, 2010
Thank you for taking the time, to post a review online! I am sorry to hear about the incovenience of the first room, but I am glad to hear that after that your stay was enjoyable. We hope to see you the next time you visit Santa Clara!

- Vicky Patel, Guest Services Rep.
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MG112
1 review
5 of 5 bubbles Reviewed June 3, 2009

The room was really nice, new furniture, and very clean. Internet worked great. There was a microwave and refrigerator in the room, as well as Comcast cable TV. I had read some bad reviews prior to our trip and was a little worried but the hotel turned out to be great, way beyond our expectations. We would definitely stay here again.

  • Stayed June 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MG112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDept, Guest Relations Manager at Hotel E Real, responded to this review, February 18, 2013
Thank you for taking the time to share your comments. It's our pleasure to provide clean and fresh rooms for our guests, with great amenities and great price! We look forward to seeing you again!
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Germany
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed May 4, 2009

Stayed there our first night after our arrival from Germany. And because we really liked it we also stayed there for two more nights after our round trip through california.

Its really a nice motel with very friendly and helpfull staff. Clean rooms 204/205. Pool, good breakfast. We enjoyed our stay there.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank todymelody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDept, Guest Relations Manager at Hotel E Real, responded to this review, February 18, 2013
Thanks for sharing your comments! We’re very happy to hear about your amazing experience at our hotel. As you mentioned, we offer clean, fresh rooms. We’re glad you had an enjoyable stay! We look forward to seeing you again on your next trip to Santa Clara!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, CA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed May 7, 2008

The only possitive thing I can say about this motel is that the staff was friendly, and cares about custumers, but unfortunally the rooms are the worst aroud El Camino Real and high rates too! for a room with 2 queen beds $100.00 per night, with the price you can expect to get a very old looking room and dirty carpet, talking about dirty you should see the coffee maker! very disturbing, the tub had mold around it and the shower curtain had hair stuck to it from previous custumers. my children wanted to go swimming but, the pool was filled with ducks!...yes ducks! so never the less they didn't swim, We were very tired to complaint about all the disturbing scenes we had seen, so the very first thing in the morning we packed our bags and asked for a early check-out the lady was very friendly to give us the ramaining 2 days back, they also had a free breakfast in the morning, waffles and I should think twice before eating their breakfast the machines are very filthy and they even look rusted, they had 3 pieces of fruit, so my advice to you is to think twice before checking-in to this motel you will not like a thing about it, other than a friendly staff.

  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank littleteam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VagabondInnSc, Manager at Hotel E Real, responded to this review, January 21, 2009
We apologize for the fact that you did not enjoy your stay at Vagabond Inn but since then we have gone through a major renovation and would like you to come back and try us again and enjoy our newly modernize rooms and excellent service.

Sal Parikh
Hotel General Manager
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Additional Information about Hotel E Real

Property: Hotel E Real
Address: 3580 El Camino Real, Santa Clara, CA 95051-2136 (Formerly Vagabond Inn Santa Clara)
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #18 of 32 Hotels in Santa Clara
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel E Real 2*
Number of rooms: 74
Official Description (provided by the hotel):
Great location and friendly service! Close to Great America Theme Park, Winchester Mystery House, Downtown, Santa Cruz Boardwalk, Santa Clara University, Stanford University, and the San Jose Airport. Our amenities include, but are not limited to, Free Continental Breakfast, In-room coffee, Microwave and Refrigerator available, Free Newspaper, and Swimming Pool. Great value - visit us soon! ... more   less 
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Also Known As:
Vagabond Inn Santa Clara Hotel Santa Clara
Vagabond Hotel Santa Clara
Vagabond Motel Santa Clara

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