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“Hotel Biltmore a cut above”

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Biltmore Hotel & Suites
Ranked #10 of 32 Hotels in Santa Clara
Los Gatos, California
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Hotel Biltmore a cut above”
Reviewed March 8, 2014

The Biltmore Hotel is close to Great America, in the heart of Silicon Valley. Has wonderful suites for reasonable rates, an excellent restaurant on premises, and a good pool and exercise room. And a Starbucks is nearby. Free parking, all the amenities. Better than comparable chain motels in the area, worth the price for a suite, with two flatscreen TV's!

Room Tip: Ask for a suite. It's only $10 more, and doubles the size of the room.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SaxmanLG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine F, Guest Manager at Biltmore Hotel & Suites, responded to this review, March 10, 2014
Hi SaxmanLG,

We are so pleased you had the opportunity to stay with us during your recent trip to Silicon Valley. Thank you for taking the time to submit your review and share your feedback with us and future travelers. We are delighted to hear that you felt our on-site restaurant, exercise amenities and suite made your stay an enjoyable one. It sounds as though we were able to provide a very positive guest experience for you and we hope that you will choose to stay with us again should your travels bring you back to our area.

Sincerely,
Guest Manager
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504 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Fresno, California
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 18, 2014

Stayed at this hotel on Saturday, February 15 at a $129 rate. Stay was excellent for the price. Couldn't check in until right before 3 p.m., line was a bit long but there were three clerks working the front desk so it went quickly. Given room 208 which was up the stairs. The room was large with 2 beds and a futon. I loved having the futon in the room. A very comfortable place to sit and read. Room included extra pillows and blankets for the futon and a coffee maker. Our rate included a full american style breakfast buffet. Buffet included coffee, orange juice, milk, eggs, bacon, oatmeal, fruit, potatoes, french toast and pasteries. This was a great hotel for the price and just a stone's throw away from Great America, shopping and a movie theatre. Will be back!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pgirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine F, Guest Manager at Biltmore Hotel & Suites, responded to this review, February 19, 2014
Hi pgirl1,

We are delighted you chose to stay with us on your recent travels. Thank you for sharing your experience and taking the time to make note of the details that made your stay enjoyable. We do strive to provide top-notch customer service for all of our guests and it sounds like you felt we delivered! It is wonderful to hear that our breakfast and room amenities exceeded your expectations. We do hope that you will give us the opportunity to host you again and perhaps try our Great America package!

Sincerely,
Guest Manager
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Kingston, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 15, 2014

I was hosted in the Tower Suite from 12-10-14 to 2-14-13 and the suite itself was excellent. This is a very good hotel with excellent and helpful staff. The price and the free shuttle service within a 5-mile radius is a huge plus where public transportation is not like NYC. Hyatt and Marriott and Hilton are grossly overpriced and may be opted only if you work for a company that entertains such unwarranted prices. Its a good hotel for business traveler and for families alike. I have also reviewed this hotel on Yelp with photos (by VJ).

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThePerfectRoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine F, Guest Manager at Biltmore Hotel & Suites, responded to this review, February 17, 2014
Hi ThePerfectRoom,

Nothing make us happier than hearing a review such as yours from a satisfied guest! Thank you for taking the time to share your detailed review with us and future travelers. It sounds as though your experience with our staff exceeded your expectations, and the extra amenities including the free shuttle and tower suite accommodations provided you with a great stay! It is also wonderful to hear that our you felt the value of your stay was a positive one, especially for a stay as lengthy as yours! We look forward to welcoming you back and hope to exceed your expectations once again!

Sincerely,
Guest Manager
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Boston
Level Contributor
90 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 14, 2014

This property is tired and in dire need of a facelift. Looks like the motels we used to visit with family when I was a kid. The bar/restaurant is in particularly dire shape. Some of the younger staff try hard, but the older staff don't. The chef needs help -- you don't put a whole cut of meat in a bento box without slicing it first. It's impossible to cut that way. The breakfast needs a little more variety.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine F, Guest Manager at Biltmore Hotel & Suites, responded to this review, February 17, 2014
Hi Juan J,

We value your feedback and appreciate the time you took to share your travel experience. We would like to sincerely apologize for any inconveniences you encountered during your stay. Thank you for bringing the details of the bento meal and staff hospitality to our attention in particular. Be assured that we will share the details with our staff in the order improve our overall guest experience. Please consider a return stay with us so that we may provide you with a stay that exemplifies how highly we value you as a guest.

Sincerely,
Guest Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Santa Clara hotels

New Jersey
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 13, 2014

Attending a meeting in Santa Clara this week and needed a hotel room. I was suprised at how expensive hotels in the area are. Found the Biltmore on our internal website and the price was very good - that should have been my first clue. Arrived at the hotel, the lobby is fine, the front desk staff is very pleasant. I was told how to find my room, which took me through the lobby, out to a courtyard, down an alley and into a side parking lot. So the rooms look like a motel - doors open right into the parking lot. Not exactly what one would expect from a "Hotel and Suites". The room tiself is fine - clean, comfortable bed, flat screen tv (although the printed guide and the actual channels don't always align), coffee pot in room, internet access is free (although somewhat slow and seems to have problems with VPNs), the bathroom is clean and appears recently renovated. There is no closet, clothes hang on a rod in the sink part of the bathroom (again, very motel-like). Oveall the room is a bit tight. This morning, the first time I was in the room during daylight time, I noticed there is a crack in the door and i can see daylight through it - doesn't instill a secure feeling given the door opens to the side parking lot. So while the hotel is a inexpensive for the area, it is not what is advertised. Fortunatley I'm only here for a few days.

Room Tip: Maybe the rooms in the main part of the building are better and the rooms shown on the web - forget...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Feobrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory P, Director of Rooms at Biltmore Hotel & Suites, responded to this review, January 15, 2014
Hi Feobrien,

We would like to thank you for providing us with your feedback about your recent stay. We are happy to hear that the hospitality of our front desk staff was a positive part of your travel experience. It is disappointing to hear, though, that your room location and the door situation did not meet your expectations. Your input is very important to us and be assured that we will share the details concerning these issues with our team. We do hope you consider a return stay with us in the future so that we have the opportunity to provide you with a wonderful stay.

Sincerely,
Gregory P.
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
366 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed January 12, 2014

To be honest this is a Hampton-Inn like hotel with great meeting room facilities. It's hard for a guest not to say 'I'm paying how much for this room?!', but their rates are comparable for the area. More power to them I guess. There's nothing wrong with the rooms. They also offer a breakfast buffet.that they comp, maybe to help justify the rate a little bit.

The meeting room facilities are excellent - good lighting, good A/V equipment, convenient down the hall location, free parking; responsive Catering provides Starbuck's coffee, good fruit assortment, and incredible brownies - you have to order the brownies!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oceanpalace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory P, Director of Rooms at Biltmore Hotel & Suites, responded to this review, January 15, 2014
Hi oceanpalace,

Thank you for selecting us for your recent business travel accommodations and for taking time to share your experience with us and future travelers. We are so pleased that our meeting room facilities exceeded your expectations, especially the brownies! We do strive to provide a truly stress-free and enjoyable meeting experience for our guests. It is disappointing to hear that your room was not as memorable; however, we do hope you were able to enjoy a restful night’s sleep. We look forward to having the opportunity to accommodate your travels needs in the future.

Sincerely,
Gregory P.
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Biltmore Hotel & Suites

Property: Biltmore Hotel & Suites
Address: 2151 Laurelwood Rd, Santa Clara, CA 95054-2754
Location: United States > California > Santa Clara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Biltmore Hotel & Suites 3*
Number of rooms: 263
Official Description (provided by the hotel):
Biltmore Hotel & Suites in Santa Clara, California is your ideal 3 Star Bay Area hotel, offering meeting facilities, pet friendly rooms, family friendly rooms and packages, and a San Jose Airport shuttle all near California's Great America and the Santa Clara Convention Center. ... more   less 
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Also Known As:
Biltmore Hotel And Suites, Silicon Valley Central
Biltmore Hotel Santa Clara
Biltmore Hotel Silicon Valley Central

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