Our stay began with a difficult search to find our room - due to the fact that the hotel chose to put up tiny little number signs which 50-somethings can't see from the curb. So you have to park and go up to the door to be able to read the sign. Once we got into our room we found it to be reasonably clean and on the cramped side with trendy, but sparse decor. The handset on the phone and the alarm clock did not work, which we reported the first night. We were told that they would be fixed, but neither were during our four-day stay. Also, at least four of their ice and vending machines had "out of order" signs during our entire stay, making us wonder about serious they were about their guest's comfort - since we had to go up a floor and all the way to the opposite side of the hotel to get ice. Our friends who traveled with us were charged double what they were quoted at the time they made their reservation, and had to get pretty assertive in order to get the bill straightened out. The same friends were asked if they wanted maid service the next day and they said that they did but when they returned to the room in the late afternoon their room had not been cleaned.
The exercise room was great. And we did not use it, but the pool and spay looked pretty nice. Since we we got group-rate prices we were not terribly disappointed with the hotel, but I would have given the hotel only two stars if we had been paying full price. I would not recommend this hotel to others.
- Official Description (provided by the hotel):
- Sync up with Avatar Hotel, the perfect portal to the vibrant technology hub of Silicon Valley. Our boutique hotel will keep you connected, rested and comfortable throughout your stay. Embrace your inner tech nerd. Our newly renovated rooms feature a large working desk, 37 inch flat screen TV, Ipod docking station, refrigerator and free high speed internet access. ... more less
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- Also Known As:
- Best Western Santa Clara
- Holiday Inn Santa Clara
- Santa Clara Holiday Inn