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“Good Value/Location for visiting Santa Clara University”

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Candlewood Suites - Santa Clara
Ranked #16 of 32 Hotels in Santa Clara
Ringwood, New Jersey
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good Value/Location for visiting Santa Clara University”
Reviewed April 8, 2013

Clean, simple, well done for a mid-level hotel. Room was very clean. Bathroom too. Staff friendly and helpful. We read the other reviews before booking to visit -- and requested the street side (not railroad tracks) and it was quiet. Room was on the 2nd floor, facing street. Free laundry service. One block away from University Dorms -- so if you have a kid in college, this is definitely a PERFECT location for a quick weekend visit.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank TheGardenLady07456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Carlsbad, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 29, 2013

I should have read the reviews before booking the hotel! Then I would have known to ask for a room facing the parking lot. I stayed one night to attend a symposium at Santa Clara University. They put me in a room facing the railroad tracks. The other reviewers who said it was quiet must be heavy sleepers. It is not quiet! The trains come by frequently past 11pm on a weeknight and they are loud! They start back up again at around 6:30 am but I was already up by then. Other than the train noise, the rooms are clean and neat. The bed wasn't the most comfortable but it sufficed. The staff were very friendly and helpful. The location is very convenient as it is across from the university.

Room Tip: As others said, ask for a room facing the parking lot.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank sjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites - Santa Clara, responded to this review, April 21, 2013
Dear sjan,

Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the outside noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 26, 2013

Wonder area to stay for business or pleasure. Convenient location, great restaurants, very close to air travel, CalTrain station is just around the corner, yet surprisingly very quite to relax and sleep.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
72 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 14, 2013

We stayed there for one night as part of a college visit. It was much nicer than I expected in that is was quite large and comfortable. The hotel is very well priced and the upgrade to the suite cost an extra $30. The suite was a good size with a separate bedroom and bathroom access from the living room. That layout makes it nice for families. The service was friendly and helpful. In the final analysis, this is a no frills hotel with nice serviceable rooms at a great price. If you are there for anything related to the Universtiy of Santa Clara, the location is absolutely perfect. There's a Starbucks and bagel sandwich place right outside the front door and it's literally across the street to the school. No car necessary.

Room Tip: Upgrade to the suite.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Europe-07-09-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Beach, California
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 6, 2013

I also stay at the Candlewood Suites when traveling for business in San Jose. You can easily take the free shuttle from SJC airport to the CalTrain station since the suites are located next to the to the CalTrain. Although I don't like the smell of this place, the staff here is very nice and helpful (Note: the smell is not so bad in the rooms). I also prefer a room on the other side of the train since it can get noisy. If you're a coffee person, there's a Starbucks right outside the hotel.

Room Tip: Request for a room on the opposite side of the train as it can get very noisy.
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  • Stayed June 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pmccluskey, Manager at Candlewood Suites - Santa Clara, responded to this review, January 9, 2013
Thanks for your review and for staying at our hotel! Your feedback is welcome and will be reviewed with an eye toward improving the guest experience.

Once again, many thanks for your stay and your comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed November 26, 2012

A great option when visiting Santa Clara University. Very convenient to the CalTrain and the no. 10 bus to and from San Jose Airport. The suites are well appointed and had been redone since my last visit. Convenient Starbucks just steps away, and a little commissary downstairs provides basic foods to get you by. Friendly staff.

Room Tip: I hear the rooms on the train track side are noisy, so fyi.
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Texas Family Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malta
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 22, 2012

stayed at Candlewood beginning of November 2012 for a week. I had specifically asked to have a room facing the parking lot and not the railway since I am a light sleeper.

Reception was helpful every time i had questions and didn't take long to get settled in the room.

Keep in mind that this is not a hotel so certain services like room service are not available also housekeeping is done once a week, but if you require more towels you just ask at reception.

They also do not serve breakfast or have a restaurant, but just across the parking lot 1 minute walk away there is starbucks, quiznos, and cramer bagels which was my favorite breakfast place.

They also have a free gym and free laundry service which being free is pretty awesome.
Although there is no restaurant or bar they have a room where you can get coffee, microwave food, there fridges stocked with drinks, fresh fruit at times and what not, you fill in what you took and this is added to your room bill on checkout.

As for the room, well i loved the room, crisp linens and comfortable bed, good room size, big lcd tv and a full kitchenette with hotplate and microwave and full size fridge. Air-conditioning was good and bathroom was nicely finished. Windows were double glazed, so much of the outside nose was eliminated.

Location was good for my needs and being so close to the railway, I could get a Caltrain to San Francisco just walking to the back of the hotel. This was especially good on the weekend for sight seeing when I wasn't working.

Recommended

Room Tip: as for a room facing the parking lot
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maltiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites - Santa Clara

Property: Candlewood Suites - Santa Clara
Address: 481 El Camino Real, Santa Clara, CA 95050-4300
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 32 Hotels in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites - Santa Clara 2.5*
Number of rooms: 122
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Also Known As:
Candlewood Suites - Santa Clara Hotel Santa Clara
Santa Clara Candlewood Suites
Candlewood Santa Clara

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