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“Mixed Review”

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Hyatt Regency Santa Clara
Ranked #2 of 32 Hotels in Santa Clara
Certificate of Excellence
GreenLeadersSilver level
San Diego
Level 5 Contributor
63 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Mixed Review”
Reviewed February 23, 2010

The best quality of this Hyatt is the staff. Every single person was friendly, helpful, professional. The next best quality of this hotel is the proximity to the Santa Clara Convention Center.

From there, certain aspects of this hotel begin to decline. For a convention hotel serving a large convention center, more restaurants should be on site. I was surprised that only one, small sit down restaurant is there, plus a lobby bar with limited food service hours. Our convention was fairly small, yet there was always a 25-45 minute wait for the restaurant for lunch and dinner. Other than this hotel and a neighboring Hilton, the next closest restaurants require transportation.

As for the room, mine was spacious and the room temperature was easy to make comfortable. The shower was great and bed was pretty good, but not the best I have ever experienced. TV remote was partially not functioning. Walls to hallway and neighboring rooms are thin. I found the sound from both sources uncomfortable, so I had to use my portable sound soother to help block door slamming, coughing, conversations, etc.

Upon arrival, I found a few strands of hair in the shower, yet all other aspects of the room seemed clean. The soap, shampoo, and lotion products were quite perfumy for my conservative tastes, so I had to walk to a convenience store (5 min walk) to purchase my own.

The business center has 2 work stations available--simply scan your credit card and you will have internet and printing access---$5.00 for every 10 minutes. If you connect your computer in your room there is a daily charge--I think $10.00.

Aside from the hotel, I quickly learned that cabs are pricy. One way from San Jose airport to the hotel is $25.00 inc tip. While cabs are lined up at the hotel for quick hiring, finding a cab at various restaurants, shopping, entertainment centers in the area isn't easy. Plan for about a 10-15 minute wait for a cab after calling for one. Be sure you have a specific address for your destination--I had problems with two different drivers because I gave a restaurant name and not a street address.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delledge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
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English first
Santa Rosa, CA
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 22, 2010

Hyatt Regency Santa Clara is very conveniant for the convention center since they are connected. It is very roomy and has many ballrooms for events. There is an average pool and gym, but a nice restaurant and bar. The restaurant includes a grand American breakfast buffet.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank URBANLUVER9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, Kansas
1 review
Reviewed January 14, 2010

Enjoyed a relaxing 3 days in San Jose/Santa Clara. Saw alot of tourist sites, and relaxed by the pool, or ate in the bar/restaurants! Great GREAT food and great service.

Stayed July 2009, traveled as a couple
Helpful?
Thank mherpich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Level 6 Contributor
99 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed December 4, 2009

I used to love this hotel when it was the westin but it is now a hyatt property and the service quality is not the same. although the location is ideal for business in the vallery. very central and just next to the Great american parkway

Stayed May 2007, traveled on business
Helpful?
Thank skhemka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, CA
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 17, 2009

I stayed here because I was going to a conference at the convention center. It was extremely convenient and I could walk back to my room for the 30 minute breaks we had, which was nice. The staff was very accommodating and helpful when I had questions or special requests. The alarm clocks have docks for plugging in your iPod (I thought that was neat).

I ate at the lobby bar most evenings. Service was average, food was pretty good. I ordered room service for breakfast every morning and they were always 5 minutes early (good in my opinion).

Internet access is $10/day. Not outrageous, but I know other hotels offer free wifi, and for a hotel that caters to business travelers, it would be a really nice bonus if it were free.

I used the gym all three days I stayed here. Each cardo machine has its own TV so you don't have to stare at the blank walls while you work out. There are a few weight machines and an area for stretching. They also give you a workout towel and cool water.

The down sides: the doors to the rooms are extremely noisy, so make sure you have ear plugs! I'm a pretty heavy sleeper, but every morning starting at around 6, there were doors slamming shut every 5 minutes and it woke me up the first morning. There were also some dirty spots in the bathroom, a small stain on the bed spread and one of the bases of the nightstands was broken and cracking. In my opinion, those are small things that should not have been there, so I bumped the Cleanliness score down one. Other than that, the room was clean.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LCoolWatr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oulu, Finland
Level 6 Contributor
334 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed November 13, 2009

The staff was very friendly. The room was excellent and spotlessly clean. Buffet breakfast was somewhat limited, but sufficient to me.

You need a car to get almost everywhere.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ExpTravellerOulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed November 10, 2009

Good conference hotel. But overall, not really a 4/5 star hotel.

Stayed November 2009
Helpful?
Thank cstreit2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Santa Clara

Property: Hyatt Regency Santa Clara
Address: 5101 Great America Pkwy, Santa Clara, CA 95054-1118
Location: United States > California > Santa Clara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Santa Clara
#5 Business Hotel in Santa Clara
#5 Romantic Hotel in Santa Clara
#5 Family Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Santa Clara 4*
Number of rooms: 501
Official Description (provided by the hotel):
Hyatt Regency Santa Clara combines luxury and service with a premier location. Our newly renovated Santa Clara hotel accommodations feature the Hyatt Grand Bed, high-speed Internet access, deluxe amenities and sweeping views. A selection of inviting restaurants offers a variety of cuisine, from classic American to Sushi. Take advantage of extensive meeting facilities and 24-hour business center to make every stay at this Hyatt hotel in Santa Clara a success. With its unmatched service and ideal location - connected to the Convention Center, in the heart of the Silicon Valley and near the Great America Theme Park - you'll discover why we are the premier choice among Santa Clara, California hotels. ... more   less 
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Also Known As:
Hyatt Regency Santa Clara Hotel Santa Clara
Santa Clara Hyatt Regency
Hyatt Santa Clara

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