I never take vacations during holiday weekends, but I was forced to this year due to schedule changes at work. I decided to travel from Southern to Northern California to visit family and friends.
I was worried that hotel rooms would be priced out of my range due to the holiday weekend, so I decided to use Priceline's blind bidding process. I offered $85-95 for a 3 1/2+ star rated room in Campbell or Saratoga. Not a snowball's chance in heck. Rack rates were in the $175 - 240 range. Priceline warned me that my offer had little chance of being accepted, and they were right. Priceline advised me to branch out to other nearby areas and to raise my offer. So I clicked a box to include San Jose and Santa Clara hotels, but my earlier preliminary search indicated these rooms were less expensive, so I lowered my offer to $75 - and Hyatt Santa Clara accepted! Their normal rate was in the $119 - 131 range, so I was pretty excited.
When I called the hotel to express my room preference (two queens non-smoking) I was told the hotel was sold out and all they could offer was a King non-smoking. (By the way, they do not offer queens, only fulls).
I got a late start from home and didn't arrive until about 7:30pm. I called them at 6:30p to say I was running late and was told by the front desk clerk "Not a problem. See you soon."
When I arrived at the hotel, which is situated between many major Silicon Valley companies like Yahoo, Citrix, and Broadcom, as well as the Great America amusement park, the now-under-construction future stadium home of the San Francisco 49er's football team (they are moving down the peninsula to Santa Clara), and the Santa Clara Convention Center, I found the parking lot full and the premises jammed with attendees of BayCon 2012, a Science Fiction fan convention. There were people wearing robot outfits, large individuals on leashes acting as pets for others, tie-dyed hippies from another century, and all manner of strange creatures acting, well, strangely.
At the front desk, the female clerk was extremely friendly and after taking my ID and asking if I wanted to leave a credit card number for incidentals (I did), she disappeared for 5 minutes. Upon her return I asked her if there was a problem. She replied "No, I'm just trying to find you a room on a high floor away from the convention-goers, because they can be quite loud."
I said "Wow, thanks! Very thoughtful. Thank you for protecting the elderly". I'm only 54, but peace and quiet WAS what I was after, and I was very appreciative.
My wife and I were booked into a small, but very nice room on the 12th floor, near the ice machine and not far from the elevator.
It really was small. There were no doors on the closet. Just a hang-up rack with a bathrobe made available for our use. (We declined).
A handle on the side of a tall mirror next to the door-less closet revealed a hidden compartment with an ironing board inside.
There was a night stand on each side of the bed, each with a few drawers - and in the bottom drawer of the stand nearest the window on the far side of the room was a top-opening safe. It probably would have fit a 15 inch laptop computer in there, but mine is 17 inches so I didn't try. I put keys and a hard drive in there is all. Enter the code of your choice and LOCK or CLOSE and you're good to go.
Along the entire length of the window on the north side of the room is a desktop where you can put your brief case and computer, with the necessary connections and power outlets provided. There is one chair there and one in the opposite corner of the room next to the TV in sort of a chaise lounge style - two detachable components so that you could turn two chairs into three, or use one part of one chair as a foot stool.
At the far left side side of the aforementioned desk - below - is a door that opens to a refrigerator. Turn the dial to MAX and stash your snacks and drinks inside.
The door to the bathroom consists of two translucent glass and wood sliding halves that come together and do NOT lock. The bathroom itself is quite small, with a toilet - BAM - right there between the sink and tub. No room to move around.
The sink consists of a porcelain square that sits above the counter and is flat - nothing drains downhill into the hole. You have to force flotsam and jetsam into the drain. There is a soap dish that collects debris as well and is equally difficult to clean.
A hair dryer and sundries are on shelves below the sink, and complimentary shampoo and toothpaste is provided.
Our room was very quiet. When the elevator to the room stopped on floors below to pick up others I noticed signs on the walls saying "When going to your room, please be considerate of other guests who may be sleeping". There was no such sign on the walls of our floor, and we never heard a sound. Very nice.
As we came and went over the course of 2 /12 days, the free parking lot out front remained very full, but people were leaving all the time, so finding a spot was never more than about a 2 minute wait, if that.
The gift shop is VERY expensive. Gum was $2-4 and a pack of cigs over $10, FYI. They do feature occasional limited time discounts on this or that.
The staff was very friendly and helpful if we had any questions. We didn't eat at the hotel so no comment there.
When we checked out at noon on the last day, the TV "quick check-out" feature wasn't working, so I had to call the front desk.
We had chosen to bill internet access to the room during our stay, opting for the $25.99 deal for three devices for 48 hours. That covered connections for the laptop, iPad, and one cell phone. At check-out the clerk asked if I wanted to sign up for the Hyatt Club card - she said "it's complimentary and right now we are offering our Gold members complimentary internet access as well". I told her "I think I'm a member already, but it probably didn't show on your screen since I booked through Priceline." She said "Right, it would not when you book through a third party, but let me see if I can find you.."
She finally said "Yes. Here you are - associated with a company account." I said "Right". She said "Great. I'll go ahead and take off the internet charges." I said "I love you!" She laughed, and all was right with the world!
So, based on my experience with the Hyatt Santa Clara May 24 - 27, 2012, I have to give them 4.5 stars! Great hotel!
- Official Description (provided by the hotel):
- Hyatt Regency Santa Clara combines luxury and service with a premier location. Our newly renovated Santa Clara hotel accommodations feature the Hyatt Grand Bed, high-speed Internet access, deluxe amenities and sweeping views. A selection of inviting restaurants offers a variety of cuisine, from classic American to Sushi. Take advantage of extensive meeting facilities and 24-hour business center to make every stay at this Hyatt hotel in Santa Clara a success. With its unmatched service and ideal location - connected to the Convention Center, in the heart of the Silicon Valley and near the Great America Theme Park - you'll discover why we are the premier choice among Santa Clara, California hotels. ... more less
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- Also Known As:
- Hyatt Regency Santa Clara Hotel Santa Clara
- Santa Clara Hyatt Regency
- Hyatt Santa Clara