People in California rave about this chain. We don't know why. This is the second trip to CA when we have tried this chain. Considering the fact that all this place does is 3 versions of burgers, fries and shakes, we couldn't understand why it took 20 minutes to get our food. We are used to 5 minutes or less at a place that does burgers, chicken, fish, salads and an entire menu of frozen custard creations: Culver's. And your food is brought to your table. It was so noisy at In-N-Out that it was a stretch to hear when they called your number. Ordering was also a challenge between the noise and trying to get the person to understand what we wanted on our burgers. There was nothing special about their fries. The burgers were la la. My son and I spent the whole meal making comparisons to the restaurant described above! To echo the review of "EPMom4", it is too bad CA doesn't have Culver's.