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“very unfriendly”

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Holiday Inn Express Hotel & Suites - Santa Clara
Ranked #12 of 32 Hotels in Santa Clara
Reviewed July 28, 2010

did not like the place the wear not very nice and the food was bad

  • Stayed: July 2010, traveled with family
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Thank doraoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (133)
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114 - 120 of 133 reviews

Reviewed July 8, 2010

Stayed here on a business trip, visiting a number of customers in the area. the hotel is very clean, centrally located and very useful as a jumping off location to visit customers on both sides of the bay.
Very good value for the price compared to other places in the area.

  • Stayed: May 2010, traveled on business
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Thank toooldforthis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2010

I will definitely be staying at this hotel whenever I'm in town. It has the friendly, warm and homey feel. The people here were very accommodating and very attentive to all the guests' needs. Even if they are not a full service hotel, the staffs go out of their way to attend guests' special needs. Unfortunately, they do not have a gym on site but they hand out a complimentary pass to a very nice gym in the area(i just forgot the name). It's a couple minutes drive. Aside from the people who work here, I also like the location. It is easy access to almost everything... many restaurant choices within walking distance, freeways, shopping centers and airport. Just ask the front desk and they will give you a detailed directions.

  • Stayed: May 2010, traveled with family
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Thank boch05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2010

The location of this Holiday Inn Express is great, just off San Tomas/El Camino and surrounded by many restaurants. The staff is very friendly and helpful to elders and very patient at explaining things and guiding them to their room. Room is clean, big for the two of us and the decor & furniture are all very nice. It's like a mini vacation to stay here. The price is a bit higher than what we were looking for but we still had a very pleasant stay.

  • Stayed: April 2010, traveled as a couple
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Thank dsp245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2010

Great stay. From the front desk welcoming me with smiles to the check out & ride to the airport this was exceptional. When asked if I needed a wake up call I accepted. Not only did i receive an electronic standard call at the agreed time, fifteen minutes later I recieved on from the front desk to make sure I was up.
This was one of the best stays I have had in a long time at any chain. Thanks You to the staff & management.

  • Stayed: April 2010, traveled on business
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Thank nissanite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2009

We stayed over a long weekend because of the reduced rates and enjoyed every aspect of this charming hotel. The service, rooms, and location are terrific. The guest rooms were clean and spacious and comfortably appointed. Breakfast included a full range of nicely presented hot and cold items. Parking was easy and a park with fountains and a reflecting pond is across the street. Many restaurants are an easy walk and Santana Row, a very cool scene, is a 5 minute drive. What really separated our experience was the exceptional staff. They were helpful and interested in insuring our stay was perfect. We'll be back.

  • Stayed: May 2009, traveled as a couple
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Thank caligirl22California
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2008

2 cockroaches in my room in one night...the manager Mary insinuating that they came from my luggage. This is the absolutely worst experience I have ever had with customer service. period.

  • Stayed: April 2008, traveled on business
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Thank cosmo275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites - Santa Clara

Address: 1700 El Camino Real, Santa Clara, CA 95050-4159
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#2 Business Hotel in Santa Clara
#3 Best Value Hotel in Santa Clara
#9 Family Hotel in Santa Clara
Price Range: $139 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Santa Clara 2.5*
Number of rooms: 47
Official Description (provided by the hotel):
Welcome to Santa Clara's newest hotel, the Holiday Inn Express Hotel & Suites, ideally located in the bustling heart of Silicon Valley. Elegant in atmosphere and striking in detail, the Holiday Inn Express Hotel Santa Clara features unsurpassed service and a host of thoughtful amenities to make your visit comfortable and memorable. The hotel is located next to the Santa Clara City Hall and Administrative Offices and several minutes from San Jose International Airport and Santa Clara University. Weekends find families enjoying Winchester Mystery House and Great America packages and many restaurants within walking distance. The trendy Santana Row is 2 miles from the hotel with great shops and restaurants. Corporations with offices within 4 miles of the hotel, to name a few, include Nvidia, Microsoft, Cisco, Intel, Hitachi, National Semiconductor, UL Labs, Sanmina, and Kla-Tencor. Also within 4 miles of the hotel are convention and sports and entertainment venues that include the Santa Clara Convention Center and San Jose Convention Center and HP Pavilion. Visit Santa Clara, CA, the center of Silicon Valley, and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Santa Clara
Holiday Inn Santa Clara
Santa Clara Holiday Inn

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