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“Very Nice Stay” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites - Santa Clara

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Holiday Inn Express Hotel & Suites - Santa Clara
Ranked #13 of 32 Hotels in Santa Clara
Certificate of Excellence
Clinton, IL
Level Contributor
160 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Very Nice Stay”
4 of 5 bubbles Reviewed August 11, 2014

Very enjoyable stay. Staff was nice and accommodating. Very close to San Jose Airport. Room and common areas very clean. Bed was very comfortable. Breakfast was more than adequate with several hot items like eggs, bacon, sausage, etc. Of course you could go continental if needed. In the evenings there were cookies and fresh fruit available. Very close to convenience stores and restaurants.

Couple of issues. My room faced the road, which was a bit loud early mornings. Parking lot is small and can be an issue. Not much choice in vending machines. I would have no issue in staying in this hotel if I ever return to the area.

Room Tip: Ask for a room that doesn't face the road.
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  • Stayed August 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Clinton_ILCruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... S, Hotel Staff at Holiday Inn Express Hotel & Suites - Santa Clara, responded to this review, August 12, 2014
Hello Clinton_ILCruiser,

I would like to thank you for your kind review. I am glad to know you enjoyed your stay with us. We apologize about the street noise in the morning, we get fully booked over the weekdays with business travelers but we still try our very best to accommodate guests so they do not have a room facing the street. We are happy to know you do not have an issue staying with us again. We hope to see you in the near future when you visit Santa Clara, CA.


Best regards,
Melissa C.
Front Desk Representative
Holiday Inn Express Santa Clara, CA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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126 reviews from our community

Traveler rating
    48
    58
    13
    2
    5
See reviews for
22
15
8
74
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
bangalore
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 5, 2014

I stayed at this place for 45 days. Its located on the prime location of Santa Clara with easy accessibilty to all sorts to daily needs.

Pros
- Very good buffet breakfast
- Comfortable location
- Very well maintained rooms
- Staff behavior was professional and helpful. ( But not everyone was friendly )

Cons
- Laundry is overloaded. At least one more machine is need to cater for dencet laundry service.
- Staff behavior can improve.

Room Tip: Rooms on first floor are preferable.
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  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank ghoomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... S, Hotel Staff at Holiday Inn Express Hotel & Suites - Santa Clara, responded to this review, August 12, 2014
Hello Mr./Ms. ghoomad,

First of all, I would like to thank you for taking your time to review our hotel. We apologize if you found any of our staff's behavior unfriendly. Our goal is to always provide our guests with friendly and professional customer service. Since your stay of last year, we have improved in our breakfast. We added more healthy choices on the menu such as turkey sausages, toppings for yogurt or oatmeal, Chobani yogurt, and healthier choices for cereals as well. I hope you will stay with us again on your future stay in the area!

Best regards,
Melissa
Front Desk Representative
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexicali, Mexico
Level Contributor
134 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed July 31, 2014

Located near San Jose airport, this Holiday Inn is the perfect example how all Holiday Inn´s should be. Excellent service, clean rooms and facilities, great breakfast room.

There are some restaurants within walking distance, and a lot more within a 5 minute drive.
The only drawback is the limited parking space, that´s it.

Keep the excellent work, of course I´ll be back.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank jfernandez76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... S, Front Desk Representative at Holiday Inn Express Hotel & Suites - Santa Clara, responded to this review, August 4, 2014
Hello jfernandez76,

I would like to thank you for taking your time to review our hotel. The hotel staff is pleased to know you found our service excellent. We like to please our guests with great service because we want them to leave the hotel happy and make them feel as if they were at home.
We apologize about the limited parking. There is also street parking available on El Camino Real right in front of the entrance and also street parking on the side street.
We hope to see you again on your next trip to Santa Clara, Ca!

Best regards,
Melissa
Front Desk Representative
Holiday Inn Express Santa Clara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Level Contributor
49 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed May 3, 2014

room is standard but i'm not sure it worth 200$
maybe that was a temporary price do to high demand on that week, i'm not sure
the hotel is not that new and rooms are just standard
i got a room which is right on the main road - it was a bit noisy

  • Stayed May 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shmulik C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Santa Clara, responded to this review, May 18, 2014
Dear Shmulik C,

Thank you for writing a review about your recent stay with us. I'm truly delighted you liked our convenient location. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I would like to offer a sincere apology for the inconvenience the noise had caused you. I have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer for to our guests.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 16, 2014

When I stayed at the hotel last week, I had some issues with my reservations that I made...I booked at the wrong hotel!!! My rate was less than what her going rate was but because I come to the area often, she met the rate! I was shocked...

The rooms and breakfast were much better than the hotel I booked and I paid the same rate! I will never stay anywhere else again, when I visit Silicon Valley...thanks Shami!!!

Room Tip: Don't drive too fast or you will pass it!!!!
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SummitHospitality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... S, General Manager at Holiday Inn Express Hotel & Suites - Santa Clara, responded to this review, April 24, 2014
Dear SummitHospitality,

Thank you for kind comments and for taking the time to write a review about our hotel. I am very pleased to know that you enjoyed our rooms and breakfast. We hope to welcome you back as a guest next time you are in our area.

Sincerely,

Shami S.
General Manager
Holiday Inn Express Santa Clara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed April 7, 2014

Hotel room was exactly as pictured and facilities were are described on the company website. Stayed here for a night, all i could say is the staffs are great the rooms were extremely spacious Check in and out was smooth. Room was clean, bathroom clean and bed was comfortable. Location is within walking distance of restaurants. I would definitely stay here again.

  • Stayed March 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrJetsetter1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... S, Guest Services Representative at Holiday Inn Express Hotel & Suites - Santa Clara, responded to this review, April 10, 2014
Hi MrJetsetter1984,

Thank you for taking the time to write a review about the Holiday Inn Express Santa Clara, as we always love to know about what our guests have to say. We are more than happy to know you loved the hotel and you found our room and bathroom clean, and the bed comfortable. There is nothing more we love to do than to make our guests feel like they are at home. We are excited to know you would definitely stay at our hotel again. We hope to see you soon!

Best Regards,
Melissa C.
Holiday Inn Express Santa Clara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed February 22, 2014 via mobile

Stayed there this past week. Very clean room and breakfast area was spotless! The bed was very comfortable and room spacious. Hospitality was spot on. The breakfast offerings was fresh and a variety that's acceptable to any business person. You get in and out.

Stayed February 2014, traveled on business
Helpful?
1 Thank Iplaysoccer2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... S, Guest Services Representative at Holiday Inn Express Hotel & Suites - Santa Clara, responded to this review, April 10, 2014
Hello Iplaysoccer2,

Thank you for taking your valued time to review the Holiday Inn Express Santa Clara. We are more than happy to hear you found our room spotless and spacious, as the housekeepers take their time to clean and make it as comfortable as it can be for our guests. The bed (bedding) is made with care for the guests to feel comfortable after a long day. We are happy to inform you that we are adding more healthier options to our breakfast menu. We hope to accommodate you on your future visit to Santa Clara, CA again!

Warm Regards,
Melissa C.
Holiday Inn Express Santa Clara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites - Santa Clara

Property: Holiday Inn Express Hotel & Suites - Santa Clara
Address: 1700 El Camino Real, Santa Clara, CA 95050
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#2 Business Hotel in Santa Clara
#9 Family Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Santa Clara 2.5*
Number of rooms: 47
Official Description (provided by the hotel):
Welcome to Santa Clara's newest hotel, the Holiday Inn Express Hotel & Suites, ideally located in the bustling heart of Silicon Valley. Elegant in atmosphere and striking in detail, the Holiday Inn Express Hotel Santa Clara features unsurpassed service and a host of thoughtful amenities to make your visit comfortable and memorable. The hotel is located next to the Santa Clara City Hall and Administrative Offices and several minutes from San Jose International Airport and Santa Clara University. Weekends find families enjoying Winchester Mystery House and Great America packages and many restaurants within walking distance. The trendy Santana Row is 2 miles from the hotel with great shops and restaurants. Corporations with offices within 4 miles of the hotel, to name a few, include Nvidia, Microsoft, Cisco, Intel, Hitachi, National Semiconductor, UL Labs, Sanmina, and Kla-Tencor. Also within 4 miles of the hotel are convention and sports and entertainment venues that include the Santa Clara Convention Center and San Jose Convention Center and HP Pavilion. Visit Santa Clara, CA, the center of Silicon Valley, and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Santa Clara
Holiday Inn Santa Clara
Santa Clara Holiday Inn

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