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“Fabulous service for our wedding room block” 5 of 5 bubbles
Review of Hilton Santa Clara

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Hilton Santa Clara
Ranked #1 of 32 Hotels in Santa Clara
Certificate of Excellence
San Jose, California
1 review
“Fabulous service for our wedding room block”
5 of 5 bubbles Reviewed October 18, 2010

We blocked our rooms at the Hilton Santa Clara for our wedding weekend; with my entire family traveling from the east cost, it was an extremely important detail in our wedding planning. The staff at the Hilton delivered exceptional service. From 8 months out to the day of our wedding, they were methodical with every detail and accomodating with every request. We not only blocked rooms at a reasonable rate, the sales manager who initally began our block, Toby Cheng, took another job during planning, however, left us in the exceptional hands of Yesenia Castro. Yesenia was so sweet and took amazing care of us. Additionally, the sales coordinator, Elena Juarez routinely took requests and questions from my family and friends as the day grew closer. I couldn't have been happier not only with how myself and family were treated and taken care of, but the follow through with every request. I would recommend any large event or indidvidual stay at the Hilton Santa Clara while in town. Thank you for helping us in making our families and friends feel so comfortable!

  • Stayed September 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank twinbee88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,194 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
California
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed October 12, 2010

This hotel is right next door to SIx Flags Great America Amusement PArk. It doe NOT offer shuttle service, but we just walked arcross the parking lots to get to the enterence to Greeat America. It was real hot so after a day at the park we came back to The Hilton, which is newly remodeled, changed into our bathing suits. The pool is located half under the second story ceiling and half in the sun so you get a feeling of being inside and out all at the same time so you can go into shade while swimming. In the same area is the very small workout room, but it's real cool inside and you can work out and look on to the pool area. The hot tub is large and right outside the gym area, next to the pool. There is a coffee kiosk (Not a Starbucks) as you enter the pool located inside the hotel. They sell pastries and are not open long hours. WE LOVED this hotel but it was more business travel oriented. I would recommend this hotel. Their bath products were Crabtree and Evelyn which is high end. Enjoy

  • Stayed August 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carlii1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oulu, Finland
Level Contributor
298 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed September 14, 2010

A hotel in good Hilton quality. The front desk staff was very friendly and efficient. Nice and clean room. The only thing to complain was that there was no breakfast buffet: only items to be ordered from the menu.

  • Stayed August 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ExpTravellerOulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraHiltonGM, Director of Sales at Hilton Santa Clara, responded to this review, September 16, 2010
Thank you for using Trip Advisor, and leaving a comment for the Hilton Santa Clara. Your feedback is appreciated, as it will help us to continually strive for excellence with our service and product.

We have heard your feedback on the need for a Buffet and will take hard look at our breakfast service and continue to find ways to improve!

As business professionals, we understand the value that customers bring to an industry that breathes service and choice. As an organization, we recognize the concerns of our customers and diligently strive to enhance our level of service and consistencies through various training channels with a primary focus on meeting the needs, wants, and expectations of those who make us the best in the industry today, YOU!

With this said, you do have a choice as to where you take your business and personal travels and it is our hope that you consider the Hilton Family Brands as your hotel of choice.

Thank you for your loyalty and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Placerville, California
Level Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed September 13, 2010

Hotel staff was friendly and helpful. Hotel lobby was nice looking. Rooms were fine. Ours had a view of Great America which was perfect for watching the fireworks. Rate was decent for a weekend. We didn't eat at the hotel, as it's expensive. They charge for internet which is just nuts...I mean come on, it's the center of Silicon Valley. I'd give 5 stars if not for this.

  • Stayed September 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kings_29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraHiltonGM, Director of Sales at Hilton Santa Clara, responded to this review, September 16, 2010
Thank you for using Trip Advisor, and leaving a comment for the Hilton Santa Clara. Your feedback is appreciated, as it will help us to continually strive for excellence with our service and product.

We appreciate you staying with us while visiting CALIFORNIA’S GREAT AMERICA. We have heard your feedback on pricing in Restaurant, and the need for In-room Complimentary Internet.

I would like to share with you that through our HHonors (frequent stay program) our Gold and Diamond members now get Complimentary Internet. We also do a comprehensive review of hotels in the local area including their services provided and pricing. We are confident that we are in line with the pricing being offered in the San Jose/Santa Clara area.

As business professionals, we understand the value that customers bring to an industry that breathes service and choice. As an organization, we recognize the concerns of our customers and diligently strive to enhance our level of service and consistencies through various training channels with a primary focus on meeting the needs, wants, and expectations of those who make us the best in the industry today, YOU!

With this said, you do have a choice as to where stay and it is our hope that you consider the Hilton Family Brands as your hotel of choice.

Thank you for your loyalty and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed September 12, 2010

I have received better service for way less money this hotel costs. While the room is nice and clean, the room service is terrible. First the prices are considerably higher than other hotels of the same caliber. Plus, it's made worse by a 9.25 % tax, an 18% Service Charge, and an additional $3 Delivery charge. A service charge and a delivery charge? Really? My modest lunch cost over $50 and arrived cold. The food was bland and tasteless, and did I mention it was cold? I don't typically send food back, because you never know what you're getting the second time around.

I guess I'm so disappointed because I've been to all kinds of hotels - for business and with my family - all around the country and I've received better menu options, choices, and service than I have at this hotel. Room service is extremely important when you're traveling for business because you don't always have time to search for a local restaurant. Nice rooms. Nice people. Terrible food. (Oh, and my view stinks. It looks out over the a very ugly landing. Plus, I had to also pay for internet service, which is typically included in the hotels I've stayed at, even the much cheaper ones that I take my children to when we travel.)

  • Stayed September 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank MotherTo3Boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Level Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed September 12, 2010

The hotel is good but nothing great. the location is great with restaurants and basic utility shops just around it. The rooms are neat and clean. The staff is highly courteous. breakfast is ok...internet connectivity is on the slower side...

  • Stayed July 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank gsethi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 7, 2010

After driving w/kids down from Oregon to Great America to ride the roller coasters, we learned while checking in to the Hilton that the amusement park had closed for that day. We booked the vacation in April, bought the park tickets and drove 500+miles as we looked forward to riding the "Vortex". Great America was closed - & it was still August (go figure). However, in our moment of great disappointment, the Hilton staff incl. Dorthy (front desk) and Katlynn (Mgr) went the extra mile to help us. They found another theme park for us and called Great America and got our money back. Dorthy even found us a special place for dinner. Because of the staff - our visit turned into a pleasant experience.

  • Stayed September 2010, traveled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SunriverOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaClaraHiltonGM, Director of Sales at Hilton Santa Clara, responded to this review, September 16, 2010
Thank you for filling out the Hilton Survey for the Hilton Santa Clara. Your feedback is appreciated, as it will help us to continually strive for excellence with our service and product. As business professionals, we understand the value that customers bring to an industry that breathes service and choice.

As an organization, we recognize the concerns of our customers and diligently strive to enhance our level of service and consistencies through various training channels with a primary focus on meeting the needs, wants, and expectations of those who make us the best in the industry today, YOU!

With this said, you do have a choice as to where you take your business and personal travels and it is our hope that you consider the Hilton Family Brands as your hotel of choice.

Thank you for your loyalty and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Santa Clara

Property: Hilton Santa Clara
Address: 4949 Great America Parkway, Santa Clara, CA 95054-1216
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Santa Clara
#2 Family Hotel in Santa Clara
#4 Business Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Santa Clara 4*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Hilton Santa Clara hotel. This stylish and sophisticated hotel boasts an ideal location adjacent to California's Great America theme park and directly across from the Santa Clara Convention Center. Located just 20 minutes from the San Jose International Airport (SJC),in the heart of Silicon Valley. We are also within a five-minute walk of Levi's Stadium - home of the San Francisco 49ers. Plunge into the sparkling outdoor swimming pool or keep fit in the fitness center, fully equipped with ellipticals, bikes, treadmills and weights. Relax in the whirlpool, or enjoy fresh, rich espresso-style beverages in the hotel coffee bar. Savor California and Mediterranean cuisine in the award-winning La Fontana restaurant. Relax and unwind in a spacious guest room decorated in soft, calm tones and featuring internet access. Please note our parking policy on game/event days at Levi's Stadium. Parking will be limited to one car per registered guest room and in accordance with your check-in and check-out times. Guests checking out the day of a game/event will not be permitted to leave their vehicle on hotel property after the hotel check-out time. Late check-out will not be permitted on game/event days. We appreciate your understanding. ... more   less 
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Also Known As:
Hilton Santa Clara Hotel Santa Clara
Hilton Hotel Santa Clara

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