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“Good Hotel to be stuck in for a long training”
Review of Hilton Santa Clara

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Hilton Santa Clara
Ranked #1 of 32 Hotels in Santa Clara
Certificate of Excellence
Schaumburg, United States
1 review
“Good Hotel to be stuck in for a long training”
Reviewed March 3, 2014

This hotel is next door to Avaya, where I work. I was there for a 2 week training. It helps to be Gold so you can eat breakfast in the exec lounge. The staff is very helpful and will go out of their way. My wife came out for the weekend and we went to Monerey, Big Sur, 17 mile, then San Fran and Sausalito the next day. The staff did some research for me while I was in training and left the info in my room. If you are doing business in Silicon Valley, it's a great location. It's also a good location if you are there over the weekend.

  • Stayed February 2014, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dirk R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erich S, General Manager at Hilton Santa Clara, responded to this review, April 14, 2014
Thank you for your remarks.
We are in the middle of everything, being located right next to the Convention Center, Great America Theme Park and Levi's Stadium.
Plus an easy drive to Santa Cruz, Monterrey, SF etc.
A great location !!!

Erich Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,233 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Chicago, Illinois
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 3, 2014

With its proximity to the Santa Clara Convention Center, this hotel makes doing business easy. Further, its restaurant is a step above the usual restaurant cuisine, making it much more tolerable to be "tied" to the trade show venue. I highly recommend the Ahi Tuna appetizer and the Shrimp Tostada salad--both are delicious. Rooms are comfortable and the property is very well kept. And I don't expect a place to be perfect, but I do expect them to react promptly when things go wrong. Such was the case here when my room voicemail malfunctioned, causing concern that I had missed an important or emergency call. The front desk expressed sincere concern and expedited the matter. Thanks much!

  • Stayed February 2014, traveled on business
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Helpful?
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erich S, General Manager at Hilton Santa Clara, responded to this review, April 14, 2014
Our restaurant has a very strong local following. We have great service and food.
The area is a tad pricy for meals but we feel very comfortable that we have the complete package with great price value.
Plus, you can walk across the street to Great America, Levi's Stadium, or the Convention Center.

Yours in Hospitality,

Erich Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, Louisiana
1 review
Reviewed February 25, 2014

Everything about my stay was great. This is a beautiful facility with all the amenities that you need to make you feel at home and staff at the front desk went over and beyond to make sure we had everything we needed. But the one thing I will cherish the most was being able to meet Barry England in the Executive Lounge. He was a gentleman and he has a gift of making everyone feel welcome. When I first entered the Executive Lounge I didn't know a thing about Barry England but by the fourth night I felt like we had known each other our entire lives. I will always consider Barry to be a friend and I look forward to staying at your facility again and getting to visit with Barry, that is if he doesn't move to Colorado :).

  • Stayed January 2014, traveled on business
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Helpful?
Thank Jonathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 22, 2014

Dee at the front desk and Barry in concierge lounge were outstanding. They were both professional and kind and both must love their jobs. The service they provide is very far above the norm and I wanted to mention them by name. If I owned the Hilton these are the employees I would want representing my company. Thanks to all who made this trip special.

  • Stayed February 2014
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Helpful?
1 Thank Cate190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, United States
1 review
Reviewed February 21, 2014

Clean, friendly staff, directly across the street from convention center. Prices somewhat inflated due to area and proximity to Santa Clara convention center. Expect to travel in order to get anywhere else to eat out. Hotel Coffee Café grossly over priced, paid close to $7.00 for a coffee and croissant. In other words its a typical hotel.

  • Stayed February 2014, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman, Oklahoma
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 19, 2014 via mobile

Love, love, love this hotel! Mainly I love it because of the ALL the staff. So friendly, so helpful , and so eager to help you ! Smiles and happy faces on everyone.
It is next to the new 49'ers football stadium and I hope it stays the same great hotel when the crowds start coming. I think it will because the GM, Erich ,seems to have customer service at the top of his requirements .
This trip I needed a light bulb changed in my bathroom . I saw an engineer-Jack in the hall. Told him. And "pronto" my bulb was fixed. That is how everything happens at this hotel.
Oh they have a wonderful and again very friendly car service which I used this trip .
Can't go wrong with this hotel

  • Stayed January 2014
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Helpful?
Thank sassysanjose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission Viejo, California, United States
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 17, 2014

I travel a lot for both business and pleasure and stay at a variety of hotels including many Hiltons. This one was fabulous! I felt like a big shot the whole time! From the bell service upon arrival through front desk check in and check out and also the service at the executive lounge...everyone was the peak of friendliness and service even though I was dressed very casually in shorts and a T shirt. The hotel itself was very comfortable and well decorated. I will definitely be staying here again!

  • Stayed February 2014, traveled on business
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Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Santa Clara

Property: Hilton Santa Clara
Address: 4949 Great America Parkway, Santa Clara, CA 95054-1216
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Santa Clara
#2 Family Hotel in Santa Clara
#4 Business Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Santa Clara 4*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Hilton Santa Clara hotel. This stylish and sophisticated hotel boasts an ideal location adjacent to California's Great America theme park and directly across from the Santa Clara Convention Center. Located just 20 minutes from the San Jose International Airport (SJC),in the heart of Silicon Valley. We are also within a five-minute walk of Levi's Stadium - home of the San Francisco 49ers. Plunge into the sparkling outdoor swimming pool or keep fit in the fitness center, fully equipped with ellipticals, bikes, treadmills and weights. Relax in the whirlpool, or enjoy fresh, rich espresso-style beverages in the hotel coffee bar. Savor California and Mediterranean cuisine in the award-winning La Fontana restaurant. Relax and unwind in a spacious guest room decorated in soft, calm tones and featuring internet access. Please note our parking policy on game/event days at Levi's Stadium. Parking will be limited to one car per registered guest room and in accordance with your check-in and check-out times. Guests checking out the day of a game/event will not be permitted to leave their vehicle on hotel property after the hotel check-out time. Late check-out will not be permitted on game/event days. We appreciate your understanding. ... more   less 
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Also Known As:
Hilton Santa Clara Hotel Santa Clara
Hilton Hotel Santa Clara

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