We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I think it's got better”
Review of Hilton Santa Clara

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Santa Clara
Ranked #2 of 32 Hotels in Santa Clara
Certificate of Excellence
Reviewed October 31, 2013

I was here a year ago, and wasn't that impressed, but think it's got better. It's an excellent place for a meeting, very , very professional. But I thought the rest of the hotel lacked something, but it seems to have found that something.

Rooms are good, restaurant fine, everything is a bit expensive, but that's Santa Clara. Not a good location to walk to restaurants, so you are stuck unless you drive.

Would I stay here again? If I got a discount, and only for a few nights.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SomersetUKJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erich S, General Manager at Hilton Santa Clara, responded to this reviewResponded November 2, 2013

Hello SommersetUKJohn,

Getting better is still good!! We do try to improve a little every day. I hope you keep an eye on us and watch the development that is starting across from the 49er stadium. Soon there will be outstanding restaurants and an entertainment district that you can easily walk to.

We are excited.

Erich Smith
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,342)
Traveler rating
Traveler type
Time of year
Language
  • More languages

905 - 911 of 1,342 reviews

Reviewed October 31, 2013

This is a unusual review.
I had an excellent experience with this Hotel's services withou ever checking-in.
Specially with Mr Andy Cheong.
Let me explain the situation.
We were a group of 6 booked for 4 days in this hotel, flying from Brazil.
Customer canceled the trip 2 days before.
As I usually do when I travel to USA I had some Amazon.com pacckages to be delivered at the hotel.
Now a huge problem: the packages were delivered but I was not travelling anymore.
Mr Cheong and hotel staff helped me and offered several options.
It all ended well and may packages were delivered at another place where a frien will bring them home for me.
So, expect good services from these guys!

  • Stayed: October 2013, traveled on business
    • Value
    • Service
Thank Miguel_Labouriau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erich S, General Manager at Hilton Santa Clara, responded to this reviewResponded November 2, 2013

Wow !!

Andy is the man!! What a great story. He is a wonderful associate.
I will share this with my team and celebrate this great service story with my staff.

Erich Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

Everything was new and clean. I would have slept well except my insomnia kicked in so I comfortably watched the night go by. Loved the views of the stadium and theme park. Just didn't like paying $30 for a breakfast that was worth about $10.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Benjamin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

I can see the construction of the new 49ers stadium out of my window. For that reason, while this is a relatively quiet spot for a lot of business travelers, it could get a bit louder when there's going to be football games across the parking lot. But I would still stay here until that happens.

THe staff is very friendly and always make sure you have what you need. Rooms are clean and quiet, with any services needed. Wireless internet is available and if you're a preferred business traveler or have access to the 8th floor you also get to use the VIP room that incluces breakfast and snacks around dinner time. A nice addition, especially since the coffee they have in there in the morning is better than the ones in the room.

Only real complain was the variety and price of the menu at the hotel. The restaurant closed early so I had to sit in the bar, though the limited menu and prices are still the same. I just don't see how a salad with chicken on it is worth $20. Next time I'll just run out to get something instead.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank yobiebs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erich S, General Manager at Hilton Santa Clara, responded to this reviewResponded November 2, 2013

Dear yobiebs,

Over all it looks like you had a nice stay. We are excited about the Stadium being so close to the hotel. What a great place to spend a night before or after the game. The noise from the Stadium should not be a factor at all.

Erich Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

Excellent in all areas including staff and interior décor, and cleanliness. Staff was very responsive when asked for assistance, and information. Our bed and room was very comfortable. We would visit The Hilton Santa Clara again.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Eve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erich S, General Manager at Hilton Santa Clara, responded to this reviewResponded October 16, 2013

Dear Eva C.

Wow, comfortable, clean hotel with a responsive staff. Thank you so much.
I don’t think I need to come to work tomorrow; the staff really does do a great job!
Plus, Eva is my Mom's name, so the next time you stay with us, look me up because you get bonus Hilton points!

Erich Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

We stayed here to attend a concert at the Shoreline Amphitheatre. It is very conveniently located near San Jose Airport, the amphitheatre, and right next door to Great America and the new 49ers Levi's stadium. In fact, we could see the stadium and Great America from our window. Weekend rates are a deal and traffic is a breeze, probably because of the preponderance of business parks in the area. It may be a different story on game nights and during the workweek. The hotel is very clean, parking is included, beds are comfortable, and the front desk staff are excellent, efficient, and friendly. We would definitely stay here again.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Urban_Ursine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erich S, General Manager at Hilton Santa Clara, responded to this reviewResponded October 16, 2013

We love being on the corner of "Main St and Main St.
Surrounded by Great America, the Convention Center and the new 49er Stadium.
Also so close to Stanford, Santa Clara U, San Jose St.
Throw in Santa Cruz also.
Thank you for staying with us!

Erich Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

I will highly recommend this hotel. Excellent service and very friendly employees...Very Clean!The Atmosphere was nice. The Lobby smells very good.I will make sure to come back and stay here again.My family enjoyed everyday of our stay at the Hilton.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Pamela E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erich S, General Manager at Hilton Santa Clara, responded to this reviewResponded October 16, 2013

Dear Pam E.

I think that great smell in the Lobby is the wonderful flavors coming from the La Fontana.
Its the place to have a great lunch in Santa Clara.

Erich Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Santa Clara hotels
0.2 mi away
Hyatt Regency Santa Clara
Hyatt Regency Santa Clara
#3 of 32 in Santa Clara
1,423 reviews
0.9 mi away
Santa Clara Marriott
Santa Clara Marriott
#7 of 32 in Santa Clara
738 reviews
1.3 mi away
Embassy Suites by Hilton Hotel Santa Clara
Show Prices
Show Prices
Show Prices
0.8 mi away
Avatar Hotel, a Joie de Vivre hotel
1.9 mi away
HYATT House Santa Clara
HYATT House Santa Clara
#1 of 32 in Santa Clara
503 reviews
3.6 mi away
Best Western Santa Clara University Inn
Show Prices
Show Prices
Show Prices

Been to Hilton Santa Clara? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Santa Clara

Address: 4949 Great America Parkway, Santa Clara, CA 95054-1216
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Santa Clara
#2 Romantic Hotel in Santa Clara
#4 Business Hotel in Santa Clara
Price Range: $100 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Santa Clara 4*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Hilton Santa Clara hotel. This stylish and sophisticated hotel boasts an ideal location adjacent to California's Great America theme park and directly across from the Santa Clara Convention Center. Located just 20 minutes from the San Jose International Airport (SJC),in the heart of Silicon Valley. We are also within a five-minute walk of Levi's Stadium - home of the San Francisco 49ers. Plunge into the sparkling outdoor swimming pool or keep fit in the fitness center, fully equipped with ellipticals, bikes, treadmills and weights. Relax in the whirlpool, or enjoy fresh, rich espresso-style beverages in the hotel coffee bar. Savor California and Mediterranean cuisine in the award-winning La Fontana restaurant. Relax and unwind in a spacious guest room decorated in soft, calm tones and featuring internet access. Please note our parking policy on game/event days at Levi's Stadium. Parking will be limited to one car per registered guest room and in accordance with your check-in and check-out times. Guests checking out the day of a game/event will not be permitted to leave their vehicle on hotel property after the hotel check-out time. Late check-out will not be permitted on game/event days. We appreciate your understanding. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Travelocity, Hotels.com, Orbitz, Priceline, Hotwire, Cancelon, HotelQuickly, getaroom.com and TripOnline SA so you can book your Hilton Santa Clara reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Santa Clara Hotel Santa Clara
Hilton Hotel Santa Clara

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing