We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fabulous staff makes a nice hotel GREAT!”
Review of Hilton Santa Clara

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Santa Clara
Ranked #1 of 32 Hotels in Santa Clara
Certificate of Excellence
Springfield, Missouri, United States
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Fabulous staff makes a nice hotel GREAT!”
Reviewed November 13, 2012

The hotel is new so it has an inviting decor and is very clean with a concierge lounge that is open SEVEN days a week-AWESOME! More importantly what makes a hotel great is when the staff is friendly and take pride in their work! They are hitting on all cylinders...if a staff member wasn't working directly with another guest, they took the time to smile and say hello. Even the housekeeping staff did this when they saw us. It was nice to be valued as a guest and not just another customer. A huge monstrous thank you to Andy C at the front desk for helping get a valuable lost item sent back to me today! Excellent service "after the sale" since we left a couple of days ago. I don't know if we will choose to fly in/out of San Jose when we visit the bay area again, but if we do, this is the property where we will stay!

One suggestion to the hotel: Have a cheap happy hour in the bar with a broader beer selection so we don't have to wander down to the Marriott for a deal.

Stayed November 2012, traveled as a couple
Helpful?
Thank Andrea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,254 reviews from our community

Traveler rating
    596
    413
    152
    53
    40
See reviews for
292
180
96
576
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 12, 2012

hotel is quite comfy for those who prefer soft beds, excellent service, very polite and helpful staff. unfortunately, there is no shoppings areas that is walkable and the convenient stall in the hotel doesn't have much choices, so you really need to drive out and get what you want.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kennie_Wong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 8, 2012

The staff at the Hilton Santa Clara is very friendly. Breakfast was awesome! The rooms are comfortable and the desk chair is good for working at the desk. The Executive Lounge was comfortable and the snacks were great. Will definitely stay here again!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BizTraveller48180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
1 review
Reviewed October 29, 2012

This is very nice Hilton close to my customer location. Rooms are comfortable and quite. What makes my stays comfortable is the exceptinal services and attention provided by Ravi
at the Executive Lounge and Dorothy at the front desk.

Room Tip: Rooms on the east side have better views
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank akihito m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan R, Director of Sales at Hilton Santa Clara, responded to this review, November 12, 2012
Dear akihito m

Thank you for taking time to leave us your feedback. We will be sure to share your positive comments to Ravi on the level of service she provide.

We would also like to ask if there is any additional feedback you would like to provide as to the Value, Cleanliness of our hotel. If so please contact us directly at 408-330-0001 or at dan.romero@hilton.com

Dan Romero
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbell, CA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 27, 2012

5 nights here and the staff was great! Dee absolutely rocks. We sat and talked about how hot someone who works there. Saturday night is filled with kids for a birthday party. 10:19 is a little late IMO. They have a place outside with heat lamps where you can smoke. BIG plus. $32 for an omelet though is too pricey. Go down great America parkway and there is a jitb breakfast Sami for $2.00. The room is great the price is reasonable and the staff is awesome. I love Hilton hotels. Oh and the bed is to die for.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jody1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan R, Director of Sales at Hilton Santa Clara, responded to this review, November 12, 2012
Dear Jody 1971,

Thank you for giving us 5 stars all around! We are happy that you enjoyed your stay and found our staff to be accommodating. We will be sure to share your comments with Dee and thank her for her service.

We also would like you to know that we are working to add menu items to our Coffee bar that we hope will continue to provide value for those travelers who are looking for it. If you would like, we offer a bed and breakfast package on Hilton.com for when you stay with us next.
If you need any help with making your reservations please do not hesitate to reach out and we would be happy to assist.

Dan Romero
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bend, Oregon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 23, 2012

Me and my Husband were in town for a concert/Great America and stayed at the Hilton, the staff was extremely friendly especially Jack from Maintenance and Jason from Security. The hotel has a great location and a wonderful ambiance. Very clean and comfortable and we will be returning next year for sure.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan R, Director of Sales at Hilton Santa Clara, responded to this review, November 12, 2012
Nicole C

We loved your feedback! As well as you giving us 5 stars on everything. Should you and your husband find yourself back in Santa Clara we hope you stay with us again. If you need help with your reservations feel free to contact us directly at 408-330-0001 or at dan.romero@hilton.com.

Dan Romero
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California
2 reviews
Reviewed October 21, 2012

This is a very nice HIlton right in the heart of Silicon Valley. The hotel and property are very nice as Hiltons go. The room is clean, comfortable and very well appointed. What made my stay special was the exceptional service and attention provided by Dan Romero and Carmen Carreno. I travel a good bit for business and the special personal attention here were exceptional.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobt13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan R, Director of Sales at Hilton Santa Clara, responded to this review, November 12, 2012
Bobt13

I just wanted to thank you for leaving the positive feedback on the hotel and the personal comments about Carmen and I. We are glad that we were able to get your reservation extended and that you and I had a chance to talk about your future business to Santa Clara. We hope that you will stay with us again!

Dan Romero
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Santa Clara hotels
0.1 mi away
Hyatt Regency Santa Clara
Hyatt Regency Santa Clara
#2 of 32 in Santa Clara
1,263 reviews
0.9 mi away
Santa Clara Marriott
Santa Clara Marriott
#6 of 32 in Santa Clara
692 reviews
1.3 mi away
Embassy Suites by Hilton Hotel Santa Clara
Show Prices
Show Prices
Show Prices
0.8 mi away
Avatar Hotel, a Joie de Vivre hotel
1.9 mi away
HYATT House Santa Clara
HYATT House Santa Clara
#3 of 32 in Santa Clara
436 reviews
1.2 mi away
The Plaza Suites Silicon Valley
Show Prices
Show Prices
Show Prices

Been to Hilton Santa Clara? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Santa Clara

Property: Hilton Santa Clara
Address: 4949 Great America Parkway, Santa Clara, CA 95054-1216
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Santa Clara
#2 Family Hotel in Santa Clara
#4 Business Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Santa Clara 4*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Hilton Santa Clara hotel. This stylish and sophisticated hotel boasts an ideal location adjacent to California's Great America theme park and directly across from the Santa Clara Convention Center. Located just 20 minutes from the San Jose International Airport (SJC),in the heart of Silicon Valley. We are also within a five-minute walk of Levi's Stadium - home of the San Francisco 49ers. Plunge into the sparkling outdoor swimming pool or keep fit in the fitness center, fully equipped with ellipticals, bikes, treadmills and weights. Relax in the whirlpool, or enjoy fresh, rich espresso-style beverages in the hotel coffee bar. Savor California and Mediterranean cuisine in the award-winning La Fontana restaurant. Relax and unwind in a spacious guest room decorated in soft, calm tones and featuring internet access. Please note our parking policy on game/event days at Levi's Stadium. Parking will be limited to one car per registered guest room and in accordance with your check-in and check-out times. Guests checking out the day of a game/event will not be permitted to leave their vehicle on hotel property after the hotel check-out time. Late check-out will not be permitted on game/event days. We appreciate your understanding. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Travelocity, Hotels.com, Orbitz, Priceline, Hotwire, getaroom.com, Cancelon, Cheap Tickets, HotelQuickly and HRS so you can book your Hilton Santa Clara reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Santa Clara Hotel Santa Clara
Hilton Hotel Santa Clara

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing