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“well placed hotel” 4 of 5 bubbles
Review of Holiday Inn Express Santa Barbara

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Holiday Inn Express Santa Barbara
Ranked #24 of 51 Hotels in Santa Barbara
Letchworth, United Kingdom
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“well placed hotel”
4 of 5 bubbles Reviewed May 8, 2013

Excellent location for just leaving the car in the car park and exploring on foot or by using the complimentary bikes. Staff excellent, rooms clean and of average size. Other reviewers had mentioned noise problems so we were rather worried when we realised that there was a bar in the street just opposite our room, but our fears were unfounded. One or two noisy outbursts around 11pm but they were very short lived and caused this elderly couple no problems

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank R064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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711 reviews from our community

Traveler rating
    263
    303
    94
    41
    10
See reviews for
189
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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  • Danish first
  • English first
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English first
Toledo, Ohio
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed May 6, 2013

One night stay while we were driving up the coast. The rooms & the hotel were charming. Front desk was friendly and pleasant. Room was very clean, and very small. Only one tiny negative. Parking. We got lucky and got the last parking spot, we thought. When we left early in the morning it took us a long time to maneuver out because the cars were jammed into the lots. Not much they can do about it, but still an inconvenience. We would stay here again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tlm0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brier, Washington
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed May 3, 2013

The staff and the Hotel is very nice. There is just No parking at all. You are have a lot to see within walking distant of the hotel. Just make sure you have a place to park before you leave the hotel as they don't have a lot of places to park. The rooms are nice and cozy and clean.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sandra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly Hills
Level Contributor
110 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed April 25, 2013

after attending a wine-tasting in santa maria, called the holiday inn express-santa barbara as i was driving down the coast to los angeles. they gave a wonderful rate even though they were almost sold out. recognized me as a platinum priority member.

very nice room. spacious and clean. decent breakfast.

Room Tip: ask for second floor.....non-street facing are quieter.
See more room tips
  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sam E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 25, 2013

My wife and I chose this hotel as our "home base" for our wedding in Santa Barbara. I stayed here for nearly a week, and we had 30-40 guests at the hotel over our wedding weekend. It is a lovely place, and about as well-located in Santa Barbara as possible. The staff was friendly and helpful, and the rooms and common areas are clean and well-maintained. Customer service is excellent. Will definitely return.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hidden Hills, California, United States
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed April 22, 2013

The walls of this hotel are very thin and voices are easily heard through the walls. My son's room was next door with his bathroom sharing a wall with our bathroom. I could easily hear his conversations through the wall. There was also a small child on the second floor who we think must have been running up and down the long hallway. It sounded like she was right in our room with us. Also, the trash is collected on Friday morning and our room was on the side of the large parking lot where the trash bins are located. We were abruptly jarred awake when the large trash truck came into the lot to empty the bins.
On a plus side, the employees are great. They were accommodating and pleasant. They handed out water, gave discount coupons and they were able to answer any question asked of them.
Also, the location was great. Easy walking distance to many very good restaurants and shopping and the shuttle stop was right at the corner.

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review, May 13, 2013
Dear Debbie S,

Thank you for your feedback of our property. I am happy to know you were pleased with out hotel location and staff service. We strive to provide the best possible experience and it is always great to hear from our guests on how we are doing. We are deeply sorry that on this day you found your stay to be less than satisfactory due to the level of noise encountered and condition of the walls. We have taken note and wish to thank you for your valuable feedback as this is our best resource of improving our services. Your review will be used to reconsider improvements needed.

Again, I am grateful that you brought this matter into our attention. We hope to have the honor of serving you again in the future and provide you with a better experience.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed April 13, 2013 via mobile

My wife and I stayed overnight in this downtown hotel on West Haley. It must be noted that this was the original Hotel Virginia built in 1916, and is classified as a heritage site by the US government. It is an L-shaped building where the corner of the L is an extremely narrow and short arched driveway leading into an inner parking lot. Exiting the lot and driveway requires caution due to pedestrians crossing behind 2 blind corners. Service was attentive and professional. We were given the end room of the annex which is accessible only by exiting the lobby and crossing the parking lot. The first thing that greets you when you enter the annex is the laundry room. I'm guessing that this annex was originally the servants' quarters or the stables. Our room was European standard, i.e., cramped. It was clean but nothing more. It had a couple of small windows that looked out onto the corner of the parking lot (view of the bike rack with the hotel bicycles). There is no fitness center. Coupons entitling the guest to free entry to a public pool a couple of kilometres away are available. When I went to check out the lap pool, there was a line of swimmers waiting for available lanes. The public pool has ridiculously short hours. The hotel had its usual Holiday Inn Express complimentary breakfast. The outstanding value of this hotel is its location. If staying in downtown close to Cabrillo blvd is not important to you, I would skip this almost $200/night old hotel.

  • Stayed April 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Hobbes2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Santa Barbara, responded to this review, May 8, 2013
Dear Hobbes2007,

Thank you for taking the time to post your comments. I am glad to hear you were pleased with our hotel staff service. Guest satisfaction is very important to us. I am sorry that you found your stay to be less than satisfactory due to the room accommodations received and room rates not fully living up to your expectations. We take all reviews positive or negative very seriously and your feedback will help us improve for our next guest or your next visit.

Once again, thank you for your comments. We hope to provide you with a better experience in the future.

Thank you again for your feedback. We hope that you will afford us another opportunity to showcase our usual levels of service.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Santa Barbara

Property: Holiday Inn Express Santa Barbara
Address: 17 W. Haley Street, Santa Barbara, CA 93101
Phone Number:
Location: United States > California > Santa Barbara
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#22 Romantic Hotel in Santa Barbara
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Barbara 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Just a half block from State Street in historic Old Town Santa Barbara, the Holiday Inn Express Santa Barbara provides luxury and convenience for the sophisticated traveler. Downtown shopping and restaurants are steps from your door, and the beach and Stearns Wharf are four blocks away. Enjoy a complimentary hot breakfast served weekly from 6:30AM-9:30 am and from 7 am to noon on weekends as well as free WIFI throughout the hotel. As a pet-friendly hotel, we welcome furry companions for $45/stay (up to 2 pets under 50 lbs.). We offer affordable parking to our guests at a rate of $14/day for 2016 and $16/day as of January 1, 2017 as well as complimentary bike rentals, and nearby, off-site swimming pool and 24-hour fitness facility access. Stay with us in the heart of Santa Barbara, where you are steps from all the city has to offer! ... more   less 
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Also Known As:
Holiday Inn Express Santa Barbara Hotel Santa Barbara
Holiday Inn Santa Barbara
Santa Barbara Holiday Inn
Santa Barbara Hotel

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