We came here with my husband's parents for a one night getaway. The property is breathtaking, and the cottages were beautiful. We were touched by the care they took in preparing for us. Our names are on the door and there was stationary with our names printed on them in the room. The continental breakfast was lovely.
But the service was grossly lacking and completely incommensurate for a hotel of this caliber (and price). When we checked in and we told them we didn't need help with our bags, they left us on our own to find our cottages on a property that is difficult at first to figure out. When we went to the pool, there was no one there to take drink orders, and when staff came by to serve one guest, they bypassed everyone else without a word (in general, staff on the property tended to not even bother to greet you when they were passing by). If you asked for something, they were good about responding, but you had to ask first. The last straw was when we'd forgotten a piece of our luggage there. When we called them the evening after we checked out, the response we got was, "Oh yes, we realized that you forgot that here." And they didn't bother to call us?
The resort is beautiful and it would be an ideal getaway that we would've liked to have come back to if the service had been better.
Another minus -- the pool is tiny. We were there on a weekday when the resort was probably only about half full. Even then, every lounge chair was occupied.
- Official Description (provided by the hotel):
- Nestled in the Montecito foothills of Southern California’s wine country, San Ysidro Ranch has provided a tranquil vacation destination for discriminating travelers for over a century. Guests are drawn to the Santa Barbara hideaway for its blend of natural beauty, romantic heritage and classic luxury. Myth and history mingle in the lush garden where Vivien Leigh and Sir Laurence Olivier exchanged vows; in the setting of John and Jackie Kennedy’s honeymoon retreat. ... more less
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- Also Known As:
- San Ysidro Ranch, a Ty Warner Property Hotel Santa Barbara
- San Ysidro Inn