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“Disappointing”

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The Fess Parker - A Doubletree by Hilton Resort
Ranked #30 of 52 Hotels in Santa Barbara
Reviewed June 4, 2013

The only good thing I can say about this hotel is, it has a great location in Santa Barbara. Overall I found the hotel dirty and the staff dis-interested. I travel frequently for business and this Hotel was way below Hilton's quality level.

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
3  Thank Nora S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlavine, General Manager at The Fess Parker - A Doubletree by Hilton Resort, responded to this reviewResponded June 6, 2013

Thank you for your candid feedback of your stay at our hotel. We are very sorry that we did not meet expectations and we’re actively working with our housekeeping team to focus on cleanliness and comfort throughout our property. We have noted the level of cleanliness you experienced. We’ll keep your concerns in mind as we evaluate refresh options at our property. Thank you again, and we hope you’ll stay with us the next time your travels bring you back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,418 - 2,424 of 3,472 reviews

Reviewed June 3, 2013

I was shocked by the room. The upholstery was not only dated but it was frayed and dirty - the furniture matched the rug. The bathroom was 1960's at best. I waited outside our room for another couple that was staying there and when I looked up at the hallway light.... the cobwebs were the best thing I saw as the hall light were filthy. The location was great, the grounds are okay - trains run frequently and loudly thru the back of the property where many rooms face. I was shocked that this was a Hilton. Never again. The place was crowded - have to think it was location, location, location.

  • Stayed: May 2013, traveled with friends
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1  Thank Nora S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlavine, General Manager at The Fess Parker - A Doubletree by Hilton Resort, responded to this reviewResponded June 12, 2013

Thank you for your candid feedback of your stay at our hotel. We are very sorry that we did not meet expectations and we’re actively working with our housekeeping team to focus on cleanliness and comfort throughout our property. New perspectives about our hotel and the appearance of our guest rooms help us make improvements to our overall guest experience on an ongoing basis. We’ll keep your concerns in mind as we evaluate refresh options at our property. Thank you again, and we hope you’ll stay with us the next time your travels bring you back to Santa Barbara.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

We have always loved this property and this time was no different. We did have shower issues that did not get fixed although they tried. We had to ask 4 times for an umbrella on our Suite patio which finally did arrive on our last day there. Overall we loved our stay again and will definitely return.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013

Checked in at the fess Parker and was provided fresh cookies as well as bottled water as hhonors gold arrival gift. 3rd breakfast voucher was given out as well though one is only entitled to two per room. Very nice touch... Pool area as well as gardens are nicely maintained. To access the beach one has to cross a road which is the only drawback of the property. I can very well see myself coming back for more than a night!

Stayed: May 2013, traveled with family
Thank Tim289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2013

This is my hotel of choice when I am in Santa Barbara. It has a welcoming, professional staff, THE most comfortable beds, great pool, amazing restaurants, easy access to the beach and is close to downtown. If you are there on a Sunday, walk across the street to wander through the local artists selling their goods.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Marni R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlavine, General Manager at The Fess Parker - A Doubletree by Hilton Resort, responded to this reviewResponded June 6, 2013

Thank you for taking the time to comment on your recent stay. The details and description you provided will be very helpful to anyone considering our resort for a stay in Santa Barbara. We hope you will have the opportunity to return soon. It would be a pleasure to welcome you back to Santa Barbara and the resort!

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Reviewed May 28, 2013

I spent a week at this hotel while in the area on business. It was a great hotel and I hope I get to come back for pleasure. The staff was very friendly and professional. The grounds are beautifully kept. The guest rooms are fine, but don't seem to have the same attention to detail that the landscaping has. No complaints, just seems like more care is given to the outside. The breakfast buffet quality and variety was very good. I ate dinner at the bar one night and it was very good too. Try the Fess Parker Pinot! I didn't have dinner at the restaurant but a colleague said it was excellent but pricey. The bar has outdoor seating with a fire pit that is nice when it isn't too cold. The hotel is a very beautiful property across from the beach and only a block from the wharf/pier. Easy walk to restaurants, the beach, and adjacent park.

Stayed: May 2013, traveled on business
Thank 48Buddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mlavine, General Manager at The Fess Parker - A Doubletree by Hilton Resort, responded to this reviewResponded May 29, 2013

Thank you for taking to the time to provide the details regarding your recent stay. We appreciate your compliments and suggestions very much and thank you for giving us the opportunity to serve you.

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Reviewed May 28, 2013 via mobile

My stay here wife my wife, teenage sons and our dog was a splurge quickly jaunt. We usually stayed in the much less expensive motels further north above downtown, but I wanted a place where our dog was welcome, and she was. This is a great summer time location--across the street from the beach and within walking distance of State Street (the main drag). The grounds are impeccably beautiful and quiet. Free towels at the pool and jacuzzi. I mentioned this cause everything else there is gonna cost you. Wifi costs. The surveys cost. Of course the mini bar costs. The bottled water they leave on the table costs. The chocolate chip cookies upon check in are free and nice touch. Santa Barbara is very fig friendly and Fess Parker makes it easy to bring your dog, but THAT costs also! $30 a day. Their bar and food there is nice also, but obviously the places in town are much better, especially Joes.

  • Stayed: March 2013
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2  Thank GayH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Fess Parker - A Doubletree by Hilton Resort

Address: 633 East Cabrillo Boulevard, Santa Barbara, CA 93103-3611
Phone Number:
Location: United States > California > Santa Barbara
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Santa Barbara
#10 On the Beach Hotel in Santa Barbara
#10 Business Hotel in Santa Barbara
#10 Luxury Hotel in Santa Barbara
#25 Romantic Hotel in Santa Barbara
Price Range: $255 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fess Parker - A Doubletree by Hilton Resort 4*
Number of rooms: 360
Official Description (provided by the hotel):
The Fess Parker - A Doubletree by Hilton Resort is steps from the beach and convenient to Santa Barbara's waterfront and downtown. Oversized rooms all feature balconies or patios; families and pets are warmly welcomed. Amenities include a year round heated Olympic sized pool, Spa, fitness center, salon, tennis courts, bike rentals, putting green, shuffle board, weekend wine tasting, 2 restaurants, ocean-view bar and 24 acres of grounds. Complimentary airport/Amtrak shuttle service available daily. ... more   less 
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Also Known As:
Fess Parker`s Doubletree Hotel Santa Barbara
Doubletree Santa Barbara
Doubletree Fess Parkers
Fess Parkers Doubletree Resort

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