I stopped at this hotel in September 2012 with my family to celebrate the return of my daughter from her Army tour of Afghanistan.
Whilst we were having our breakfast, someone entered our locked guest room and searched our belongings and stole property worth approx $2000.00 dollars.
The duty manager informed us to leave a message on the security department answer machine.
Then the same manager informed us that the hotel gave tacit approval to staff to keep property recovered from guests rooms.The hotel knowing the details of the guests.
The Santa Barbara police were informed and crime reports submitted.
Duty manager did his best to fob us off and when we managed to speak initally with the security, they blamed us for the problem.
Since then hotel staff have have not answered any of our attempts to contact them via telephone and E-mail.
I then visited a Marriott hotel, in despair and the staff there were superb.. They allowed me to sort out this mess and they infact assisted and gave me use of their computers and telephones
I cannot praise the Marriott staff enough.
- Official Description (provided by the hotel):
- The Fess Parker - A Doubletree by Hilton Resort is steps from the beach and convenient to Santa Barbara's waterfront and downtown. Oversized rooms all feature balconies or patios; families and pets are warmly welcomed. Amenities include a year round heated Olympic sized pool, Spa, fitness center, salon, tennis courts, bike rentals, putting green, shuffle board, weekend wine tasting, 2 restaurants, ocean-view bar and 24 acres of grounds. Complimentary airport/Amtrak shuttle service available daily. ... more less
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- Also Known As:
- Fess Parker`s Doubletree Hotel Santa Barbara
- Doubletree Santa Barbara
- Doubletree Fess Parkers
- Fess Parkers Doubletree Resort