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“great hotel/apt in Santa Barbara”

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Best Western Plus Encina Lodge & Suites
Ranked #14 of 52 Hotels in Santa Barbara
Certificate of Excellence
Temecula, United States
Level Contributor
6 reviews
6 hotel reviews
“great hotel/apt in Santa Barbara”
Reviewed July 31, 2013

very clean hotel..our room had 2 bedrooms, 1 large bathroom w/tub, a living room, and a kitchen stocked with dishes, micro & full size frig. Our downstairs unit had a courtyard patio w/table to sit outside. We saved money by having a full kitchen. Pool area was clean and had lots of chairs. staff was friendly and helpful. a couple streets over from State St where you can catch bus that will take you to downtown & harbor for .50 cents. would stay again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Glenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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764 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Tacoma
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 30, 2013

Delightful to stay in a spacious, quiet, two-bedroom suite while traveling and catching up with an old friend. We left the car and walked everywhere -- to the Mission, to downtown, to the waterfront. The neighborhood is residential; management helpful and welcoming.

  • Stayed June 2013, traveled with friends
    • Value
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Helpful?
Thank Nina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radiant, VA
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 30, 2013

This was my 5th trip to Santa Barbara. I am a working class schlepp, but I usually go to a resort (and pay through the nose for it), not because I am an snob with affectations, but because resorts usually offer more conveniences and activities, which work out well for my family. Unfortunately, I was on a tight budget this time, as the trip was unexpected and not planned well in advance. I rented two rooms for two nights at this place--one for hubby and one for my 85-year old parents. Total cost $960.

The good: The rooms were neat, clean and comfortable. Comfortable bed. The bathroom was roomy with nice heat lamps on the ceiling for after the shower. The water pressure in the shower in our room was terrific. Nice toiletries were provided, as well as two bottles of water, a coffee machine with all the fixings, a small refrigerator to store things in, hair dryer, ironing board with iron, two light bathrobes, a large screen TV and two chairs, one of which was a recliner.

The fair: The location is okay for a budget place. It is in a residential area of tightly-packed-small houses of mid-century vintage, near a hospital. If you are interested in experiencing the strip of shops and restaurants on State Street (where all the action is for tourists), or the wharf and the oceanfront, then you will have to drive, deal with the tourist traffic and find parking (Yikes!). Santa Barbara is not that big of a town, so driving around is easy and most things are within 1-3 miles of this place. Still, if you want to do the usual touristy things without involving your car, traffic and parking headaches, it might be better to get a place closer to the heart of the scene and pay the extra money for the convenience.

The building is old. It looks like a motel that's been somewhat maintained. The restaurant and it's furniture were dark and aged. The breakfast was okay; my family liked it. It looked clean, but it was hard to tell in the low light. The wallpaper in our room was comprised of a large print of fruits on a vine that my husband said reminded him of his grandmother. I agreed..it was dated, but color coordinated with the plush carpet and bedspreads, which were comfortable to walk on or to look at/sleep in. It wasn't lux, but it wasn't that offensive to the eye, either. Soft sage greens and soft beiges dominated the rooms, punctuated by a few spots of soft oranges and yellows. I guess the best way to describe it is this: It's not a RESORT, folks. It's more like a middle-class bedroom that's a bit dated, but kept clean by the homeowner. It's like staying at a neat friend's house.

The bad: Checkout was an ordeal for me. I booked online after being quoted a particular price. When I checked out, I was handed a bill with different prices for the different days I stayed there (Sat and Sun nights). I asked the female clerk about that and she said she didn't know. I said that was an unacceptable answer. She then said the prices online were "probably" averaged. I did some quick math and that wasn't exactly true either, and I told her so. Then she said, "Well that's just what dropped into my computer!" And I said that I was more interested into what dropped into MY computer, when I was quoted a price and enticed to book! She said "prove it!"

I went out to my car, which was parked in front of the open door to the lobby to get my cell phone to find the confirmation email. She then had a conversation with another person standing in the checkout lobby ABOUT ME and some nasty remarks about me were said, which I heard! She then laughed at me the top of her lungs! I cannot express how upset I was about that. I went back in there and asked her how many days she had to work behind that desk to earn $1000 and how she would like it if someone laughed at her, when she was getting ready to spend that amount for a two day stay and merely asked for an explanation of the charges.

She was embarrassed and apologized several times. When I found my email confirmation, I discovered that it only had a confirmation number and a weather report. I didn't have the confirmation email with the totals on it. I let it go and left. I was so upset, I needed to walk away.

But I can say unequivocally that I would NEVER stay there again. What a far cry in customer service from a higher end hotel, where your concerns are handled with care. Like I said, it's not a resort. It's a motel, and the staff acts like it. I got what I paid for. Next time I will print out the confirmation and bring it in to confirm prices before I check in. My bad.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MyArt4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visalia, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 30, 2013

We were in Santa Barbara for medical appointments at the Sansum Clinic. Not only was this hotel conveniently adjacent to the clinic, but it was a lovely place to stay. The rooms are large and well appointed, the cafe serves delicious food, all of the grounds are continually being maintained, and the entire staff couldn't be more helpful or friendly. In addition to the pool area, there are several other landscaped areas set up among the various buildings for guests to sit out and relax in the beautiful Santa Barbara weather. We intend to stay here again for business or pleasure.

Stayed July 2013, traveled on business
Helpful?
Thank Joanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mountain View, United States
Level Contributor
5 reviews
3 hotel reviews
Reviewed July 30, 2013

Staff is exceptional, they go out of their way to meet and EXCEED my needs in every way. The room was simple but clean and beautiful, free internet ROCKED, and i loved that i could get up early and walk towards downtown. HIGHLY RECOMMEND!!!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena, ca
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 29, 2013

Just got back from a nice 3 day weekend with my family in Santa barbara-SLO and we had a really nice stay at this hotel. My wife & I agreed that it exceeded our expectations! The room was so clean, really nice pool, great nice balcony & the 1 bedroom suite was perfect for us and our 2 kids. Plus its located in a quiet nice area but also close to many spots in oldtown. But just fyi, the restaurant onsite was a great plus as well! Didn't need to drive anywhere else for drinks or dinner since this place was perfect..We have found our spot next time we take another trip to SB. I would definetly reccomend this place to anyone traveling to SB with or without kids.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sal91106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashua, New Hampshire
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 22, 2013

Bright , cheerful room... Very clean and well appointed. quite close to good eating...easily accessible to transportation, waterfront , sightseeing and shopping. Hotel staff were very friendly and helpful. Parking was free. Breakfast was not included but, a good breakfast was readily available at the Cafe Aves on the premises. Price was about $165 a night.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guli46172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Encina Lodge & Suites

Property: Best Western Plus Encina Lodge & Suites
Address: 2220 Bath St, Santa Barbara, CA 93105-4322 (Formerly Best Western Plus Encina Lodge & Suites)
Phone Number:
Location: United States > California > Santa Barbara
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Santa Barbara
#14 Family Hotel in Santa Barbara
#20 Romantic Hotel in Santa Barbara
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Best Western Plus Encina Lodge & Suites 3.5*
Number of rooms: 121
Official Description (provided by the hotel):
Tucked away on a quiet residential street lined with turn-of-the-century homes, the BEST WESTERN PLUS Encina Lodge & Suites in Santa Barbara offers all the amenities of a small luxury hotel with the charm of a bed and breakfast inn. Relax by the garden pool, enjoy the aviary, book a massage, or simply unwind on your own private patio or balcony. Ideal for extended stays or family vacations, Encina Lodge offers a variety of accommodations, including guest rooms, suites, and apartments. Quilted bedding and floral accents lend the rooms their quaint country charm. Many of the units have full kitchens; plus Las Aves Café is open daily for breakfast, lunch, and dinner with room service available.Located in midtown, the hotel is adjacent to Sansum-Santa Barbara Medical Foundation Clinic and Cottage Hospital, and is just minutes from historic downtown, the Red-Tile Walking Tour, Mission Santa Barbara, golf courses, beaches, wineries, and more. ... more   less 
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Also Known As:
Best Western Plus Encina Hotel Santa Barbara
Best Western Encina Hotel
Best Western Santa Barbara
Santa Barbara Best Western

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