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“One Night only” 4 of 5 stars
Review of BEST WESTERN PLUS Pepper Tree Inn

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BEST WESTERN PLUS Pepper Tree Inn
Ranked #19 of 52 Hotels in Santa Barbara
Certificate of Excellence
Santa Barbara, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“One Night only”
4 of 5 stars Reviewed July 12, 2014

Everything was very nice during our one night only stay at the Pepper Tree Inn. Very comfortable beds, lots of amenities in the room (besides the toiletries there was fruit, cookies and two bottles of water - although a welcome sign advising if the snacks and water were free would be nice, since I am used to staying in hotels that change for these items left in their rooms, I did not take the water.) I could have used the water when I went to the fitness center because there they did not have water. I mentioned this at check out and they advised that there was a spicket for drinking water in the restroom?? I would never think to go in there for drinking water. I suggested they place a sign next to the towels to advise their guests.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Cristina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,077 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
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  • English first
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English first
Coos Bay, Oregon
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 11, 2014

This hotel was reasonably priced for Santa Barbara, conveniently located, and the service was very good at the front desk. The property and rooms are dated, but touches have been added such as extra bathroom amenities and a fruit basket. Breakfast is not included, but there is a breakfast restaurant on the property.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review, August 15, 2014
Piratesteve, we know that staying in Santa Barbara can be pricey; we are thrilled to offer a reasonably priced option to our guests. In addition to price, I am so pleased to read that you appreciated our service, and extra amenities. We are always looking to improve our guest rooms. We hope you come back and stay with us sooner than later. Kind regards, Chivaun Clark.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 11, 2014

We recently stayed two nights in this hotel and were delighted with the room, service and location of the hotel. we were lucky enough to get a room leading onto the pool. There were plenty sun beds available and a very handy ice machine and vending machine at the pool area. I also used the laundry and the gym is small but good. The staff at reception were some of the nicest staff I have ever encountered. They were polite helpful and any request was dealt with promptly and efficiently. The little extras of the complimentary water and fruit, tea, biscuits in the rooms were appreciated and also reception has a good stock of fruit, coffees etc. there is a shopping mall directly across the road which had a large Macy's etc also some small cafe's, Starbucks etc. we ate in Marmalade and the food was reasonable and tasty. Whilst in California we stayed in six hotels and this one definitely was the best value for money. The rooms were large with a nice recliner armchair and large tv which came in handy for my husband to catch up on World Cup matches. We also had a 17 year old teenager with us and she was very happy with the facilities. I would highly recommend this hotel to anyone.

Room Tip: Ground floor with pool access definitely worthwhile
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
2 Thank shepower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chico, California, United States
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 11, 2014

The room was very clean. The hotel provides many amenities, fruit, water, cotton balls, q-tips, and even washes your car windows. This hotel has everything you need. the beds were comfortable and it was a very pleasant stay.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank N_Yates14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review, July 17, 2014
Dear N_Yates14, What a great way to start the day - reading your kind review. I am so pleased that you appreciated all of the comfortable amenities we are pleased to offer, especially washing our guests’ windows  We look forward to welcoming you next time you visit Santa Barbara. Sincerely, Chivaun Clark.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nieuw-Vennep, The Netherlands
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 10, 2014 via mobile

Friendly Hotel. Nice people behind the front desk. The pool perfectly. water temperature pleasant and also clean. Room fine. The beds sleep really delicious. It's a real American hotel as we had expected. You can here enjoy quiet night's sleep as a stopover.

Stayed July 2014
Helpful?
Thank Brazeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonita, United States
1 review
5 of 5 stars Reviewed July 10, 2014

This is a very nice Inn, away from the action of downtown Santa Barbara so if was very quiet. The room was clean, the staff was friendly. There was no elevator (we stayed on the second floor), but the men were very nice and helped this mother and daughter team with their luggage up and down the stairway. We enjoyed the restaurant right next door; breakfast and dinner were very good!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review, July 17, 2014
Good morning Karen J, I appreciate that you have taken the time to post a review on Trip Advisor regarding your recent stay. You have mentioned the friendliness of our staff and the cleanliness of the hotel; two areas that we continually strive to exceed and we are so grateful for your acknowledgement. Thank you for your comments, my staff and I hope to welcome you back soon. Sincerely, Chivaun Clark.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vista, United States
1 review
4 of 5 stars Reviewed July 9, 2014

I read probably 20 reviews on probably 20 hotels in the Santa Barbara area. I am realistic and know that there will be pros and cons for all hotels, whether its location, cleanliness etc. In this case, for the price that hotels offer in the area, I got exactly what I expected. The hotel is outdated in decor, but CLEAN. The pool area and landscaping are exactly as guests described. It kind of felt like I was in someone's hacienda style backyard. Very cozy and homey. The restaurants across the street are convenient. I asked for a quiet room so they put me way in the back. Room 366. I liked the fact that it was in the back however we had one of the only rooms if not the only room that didn't have an outside sitting area that faced the courtyard. Our sitting area faced the parking lot so if its a big deal to you, don't take room 366. Otherwise it's fine. It was a convenient room for a quick getaway in the morning as were able to park our car right up to the outdoor sitting area and load gear quickly for my boys early AM baseball event. The bathroom was super closed off from the bed area and private which was good because I had 2 boys with me. The sink and mirror was separate from the toilet and shower which also works well for getting ready in the morning with 3 people. Our DVD player was broken but it was replaced. I would stay here again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Theresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChivaunC, General Manager at BEST WESTERN PLUS Pepper Tree Inn, responded to this review, July 17, 2014
Greetings Theresa B. It appears you are a dedicated Trip Advisor user, realistically relying on reviews to assist with your travel decision making. Our team are so proud that the Pepper Tree Inn consistently receives high Trip Advisor rankings and reviews. We know there are a plethora of hotels to choose from in Santa Barbara and we thank you for choosing us. We are so pleased to hear your appreciation of the variety of amenities: from the convenience of the complimentary parking to the “cozy and homey” feel of our well-maintained garden courtyards. And we are especially thrilled to hear you would stay with us again. We certainly look forward to welcoming you again at the Pepper Tree Inn. Kind regards, Chivaun Clark & Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Pepper Tree Inn

Property: BEST WESTERN PLUS Pepper Tree Inn
Address: 3850 State St, Santa Barbara, CA 93105-3112
Phone Number:
Location: United States > California > Santa Barbara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#9 Business Hotel in Santa Barbara
#10 Family Hotel in Santa Barbara
#13 Romantic Hotel in Santa Barbara
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Pepper Tree Inn 3*
Number of rooms: 150
Official Description (provided by the hotel):
Nestled on five acres of tropical gardens, the BEST WESTERN PLUS Pepper Tree Inn is a Spanish-inspired resort hotel with ornate tile and wrought-iron embellishments. The lush gardens feature pathways lined with palms and cascading bougainvillea. The hotel offers two heated tile pools, two whirlpools, an exercise room and massage facilities, conference facilities, complimentary parking and free high-speed wireless Internet service.The hotel's spacious, well-appointed guest rooms feature private decks or balconies overlooking the gardens and pool courtyards. The Treehouse Restaurant and Lounge offers casual dining for breakfast, lunch, and dinner and provides room, patio, and poolside service.Located on upper State Street with easy access to 101, the hotel is adjacent to the shops and restaurants at La Cumbre Plaza, and is just minutes from downtown Santa Barbara, world-class golf courses, award-winning wineries, glorious beaches, and the Santa Barbara Mission. ... more   less 
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Also Known As:
Best Western Plus Pepper Tree Hotel Santa Barbara
Best Western Santa Barbara
Santa Barbara Best Western

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