Drove down to Santa Barbara to have a nice lunch with my wife's son and his girlfriend before he goes back to College in England. It was supposed to be special but instead pretty much ruined when his girlfriend first noticed a lot of dirt on the spinach leaves which was bad enough but then as she pulled off the leaf it revealed a large CATERPILLAR in her salad ! This pretty much ended the festive atmosphere, especially since they were not very apologetic. No manager came over to apologize, no comps no free dessert, no "We are so sorry this should never happen." The statement of "We wash the lettuce." rang pretty hollow. They did comp the one sandwich, which was the bare minimum they could have done. I always thought that this place was great (as we go there often when in SB) but now unfortunately I will have to re-think things. I never understand (having worked in restaurants for ten years when I was younger) why places don't take care of customers when something like this happens, If we never go back that represents thousands of dollars lost when they could have fixed it with a loss of the $102.00 bill for the other 3 of us (pretty pricey for a lunch that included caterpillar.
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