The SB Tourist Hostel was referred to me by folks at a writing conference/workshop that I was attending.
I booked my stay well in advance, called to indicate that I needed a bottom bunk with a good bed due to my disability.
When I arrived approx. 3:20 p.m., I was greeted by a young woman/desk clerk who spoke in 'circles'. She told both me and my friend that regardless of my 5 day reservation priority is given to international visitors. Say what?
**No mention of this was expressed in the ' reservation confirmation' email.
She also said that she had just started the job 1 month ago....so we were extra patient.
Thankfully, my friend Steve was there to hear and witness this amazing turn of events.
After 10 minutes of listening to 'stuff' that made absolutely no sense we requested a conversation with the manager.
This person could not be located, according to the desk clerk.
Finally, the desk clerk showed us an upper bunk where 'I may' stay for one night @ $52.64.
"This is worse than the county jail", said my friend.
I had just traveled 3,600+ miles via airplane and automobile 'after' making a reservation which was denied at the front desk. Then, the desk clerk claims that I had paid for one night. The attitude was 'take it or leave it'.
Still, NO Manager to talk to.
We asked if there was another place to stay. The clerk suggested "cottage 2A" on Halley Street for another $91.84.
After driving over there, putting the key into the door and walking inside - we broke up laughing in disgust.
By this time, I couldn't move due to exhaustion and spine pain. The 'cottage' place was filthy, stained and stinking carpets, cold running shower water and a cheap bed complete with plastic cover and dirty sheets.
At a cost of $144.48, this is HORRID, unconscionable.
A refund of $91.84 will be appreciated. Please inform. I look forward to hearing from you soon.
Thank you for your consideration of this request.
- Official Description (provided by the hotel):
- A beautiful new hostel located two blocks from the beach and one block to State Street, famous for it's nightlife, restaurants, Spanish architecture and shopping. We are directly opposite the train station and walking distance from the bus station, with plenty of bike parking. ... more less
- Also Known As:
- Santa Barbara Tourist Hotel Santa Barbara